DianneMichelleDesign's Shop Policies

Welcome

Hi,
Thank you for taking the time to read my shop policies.
Please feel free to contact me with any questions or concerns. I can be reached at Dianne [!at] DianneMichelleDesigns.com

Payment

I accept payment via PayPal or you can send a money order, your order will ship after payment is received. You will receive an address to send a money order to upon checkout.

Payment via PayPal or notification of payment by check or money order is required within 72 hours of purchase or the transaction will be cancelled and the item re-listed.

Please contact me if circumstances prevent you from paying within the specified time frame or if you have trouble with PayPal.

Shipping

Items ship FREE via USPS First Class Mail in approx 1- 2 business days after payment is received. If you need something quicker, please contact me BEFORE placing your order to see if we can work out the delivery time you are looking for and/or arrange for priority shipping. I can ship via USPS priority (2-3 day) or express mail (1-2 day) upon request for an extra charge determined by location.

Items ship USPS first class and can take 3-10 days to arrive in the United States. International orders will take longer, especially to Canada or Italy, which can take up to 3 weeks.

PLEASE UNDERSTAND that once your package leaves my hands, it is out of my control.

Refunds and Exchanges

Your satisfaction is guaranteed!

If you do not love your Dianne Michelle Designs piece or if it does not fit properly, etc, please contact me within 7 days of receiving the item and I will refund your cost (not including shipping if shipping was paid), exchange for another piece or adjust the size at no additional cost. You are responsible for return shipping costs unless I make a mistake on your order.

Additional Policies and FAQs

**Caring For Your Jewelry**
Antiqued brass will continue to develop its dark patina over time. If you would ever like your piece lighter or shinier, you can gently buff it with a silver polishing cloth or 0000 grade steel wool. Water will not hurt your brass jewelry though I do not recommend showering or swimming with it on.

You can also buff sterling or silver-plated materials with a polishing cloth though to maintain the antiqued finish, avoid using any silver cleaners or chemicals. Also try to avoid lengthy exposure to water with any silver pieces.
Please feel free to contact me if you have any questions.

Again, please feel free to contact me with any questions or concerns. I can be reached at Dianne [!at] DianneMichelleDesigns.com

Last Updated August 23, 2009

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