uniquehandbags's Shop Policies

Welcome

Everything you see on my website is handmade by me personally in my home studio from the initial concept through completion. All of my handbags are sewn on a Bernina commercial machine. My main focus is creating one of a kind handbags and accessories using a variety of pre-consumer scrap leather and upholstery fabrics. I enjoy finding use for small and unwanted materials that are generally useless for large projects. Because of my art interest, I also find it interesting to add paint and fuse fabrics together to create interesting effects as well as decorative free motion stitching to create depth and variety in my work. Applique and fabric collage is something that really inspires me!

I attended school at Platt College in San Diego where I studied graphic design and computer graphics. I am a self taught artist and webmaster and also have interests in watercolor illustration, photography and gardening.

My dream is to open a working studio and gallery someday, where I can share the creative process with my customers and show what goes on behind the scenes from start to finish in the making of my handbags, accessories and gifts.

Thank you for your interest in my work. Please let me know if you have any questions.

Pamela

Payment

PAYMENTS
Payment are due within 3 days of purchase. Merchandise will not be shipped until funds are received. I accept Paypal, checks and money orders. Note that all "e-checks" with Paypal can take up to 7 days to clear the bank. I also accept all personal and business checks. Any item that has not been paid for within 4 days will be returned to my shop.

Shipping

SHIPPING

* * * US Deliveries * * *
Priority Mail® and First Class unless otherwise stated. I ship 2-3 day priority for almost all merchandise(US only) and will provide you with delivery confirmation and tracking when your item ships. I ship all merchandise the same day or next business day following payment.

INSURANCE
You may request insurance if you want to. Please convo me with request for insurance right away and I will invoice you for the difference.

* * International Rates * *
All International purchases are shipped First Class and I don't offer tracking on them.


Shipping prices are based on size weight and location. If shipping ends up being substantially less I will credit the difference.

The shipping price you are paying for includes all packaging materials and supplies, and all postal fees depending on where you want the item shipped to.

TRACKING
** Tracking is always included except for international shipping. I ship First Class and Priority Mail and will provide insurance if requested for an additional fee only if available. I will let you know what the cost will be if you want this option. I will not be responsible for items that are damaged, lost or stolen. Once the postal service accepts your package it is out of my control. It will be your responsibilty to recover any lost, stolen or damaged items. I will send you with the insurance and tracking information if you'd like. I will also keep a copy for my records. E-mail me if you need any further information.

Refunds and Exchanges

RETURNS & EXCHANGES

Satisfaction is guaranteed on all merchandise. I want you to be happy with your purchase. If you order something and it is not what you expected, please let me know within 2 days and I will gladly exchange the item for something else in my shop, minus any postage fees. Exchanges only; no refunds. Please read carefully in the items descriptions before purchasing to make sure it is exactly what you want. One example is sizing: Many of my purses may look identical to others but each one is unique so may vary in size. I will always provide the sizing information on each and all items so read carefully before purchasing.
Please e-mail me for sizes if you are unsure about the description.

My work is guaranteed for up to 3 months of wear. If you purchase something from me that is defective or need any repairs, you may send it to me and I will fix it for no charge as long as the damage is not from normal wear or neglect.
For all alteration work you are responsible for your own shipping and insurance, I will not be responsible for any lost packages. For all repair work, I will pay for shipping returned back to you but you will be responsible for any insurance.

Additional Policies and FAQs

Custom orders are always welcome!

LAYAWAY AND PAYMENT PLANS
For those who would like to make payments or need more time, I do accept payment arrangements. I will hold on to the item until it is payed off. My policy is to collect 50% up front with a promise to pay the remaining balance off within 30 days. If this does not work for you please e-mail me and we can discuss other arrangements. If you decide to cancel the agreement the item will be listed back in my shop for sale and I will retain a 20% non-refundable fee on the total purchase amount, and refund you any deposits within 14 days.

Last Updated December 26, 2009

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