FeltWerker's Shop Policies

Welcome

Welcome to my Felt Shop! If you have any questions about the felt or making a purchase, please contact me via CONVO or email at feltwerker [!at] sbcglobal.net

If you would like to see what I make with felt, please visit my website for links to my stores
http://www.feltwerker.com

Payment

I prefer paypal. If you would like to make other arrangements, please contact me before making a purchase.

I expect payment at the time of purchase.

Shipping

I generally ship via Priority Mail with Delivery Confirmation. I ship only after I have received confirmation of paypal payment or the payment has cleared my bank.

I ship once a week, generally on Fridays. This is subject to change depending on my work schedule.

I reuse packaging materials whenever I can.

Refunds and Exchanges

I would like you to be very satisfied with your purchases. If for any reason you are not, please contact me and I will do my best to resolve any problems, which may include a refund. This is determined case by case.

Additional Policies and FAQs

I leave feedback after you have received your item and had a chance to review it.

Thanks for stopping by!

Last Updated August 16, 2009

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