UntamedMenagerie's Shop Policies

Welcome

Hello! Thank you so much for visiting Untamed Menagerie! This shop is a collection of the combined works of Penny and Nikki (mother and daughter). We strive to create whimsical pieces that will bring a smile to your face every time you see and wear them!

If you have any questions please do not hesitate to contact us! We do our best to answer all messages within 48 hours in the order they were received. We want you to love your purchase and we will do everything we can to ensure that you do!

Payment

UNITED STATES CUSTOMERS: We accept PayPal (which in turn accepts major credit cards), Personal Checks, and USPS Money Orders.

INTERNATIONAL CUSTOMERS: We accept PayPal payment (which in turn accepts major credit cards) only. In special circumstances we may accept money orders, please contact us to inquire!

ALL: Payment is due at time of purchase unless you are mailing your payment. If you need additional time or assistance with payment, please be sure to send us an email or an etsy conversation and we'll happily work with you! Etsy will provide you with our email address after you complete checkout. If we have not received payment or a message from you within 48 hours, your order will be canceled.

Shipping

All orders are shipped via USPS First Class Mail to the address listed on the Etsy receipt unless otherwise noted or previously arranged. All items are currently made-to-order and shipped within 7 business days of completed payment (unless otherwise noted in an item's individual listing description). We do ship internationally, to all countries. To upgrade shipping or purchase insurance, please contact us prior to purchase so we can make specific arrangements for your item(s).

DOMESTIC SHIPPING: Items shipped via USPS First Class Mail (our standard shipping method unless an upgraded is requested) within the United States generally arrive within 2-5 business days after shipment. Orders shipped within the United States will have Delivery Confirmation. Domestic orders are considered lost after 2 weeks from the date of shipment. If you suspect your shipment has been lost in transit please contact us immediately so that we can take the necessary steps to initiate a reshipment.

INTERNATIONAL SHIPPING: Items shipped via USPS First Class International Mail (our standard shipping method unless an upgraded is requested) generally arrive within 2 weeks after shipment. However, due to Custom's inspections and processing please note that it may take up to 4 weeks to receive your parcel via USPS First Class International Mail. Please note that First Class International packages do not have a tracking number; the Customs Form Number on your parcel is for declaration/content purposes only and scanned updates are not forwarded to USPS to make them trackable online or through our government postal service. First Class International is the most economic international shipping method available. We are happy to update to Priority Mail International or Express Mail International by request. Please contact us prior to purchase for an updated shipping quote if you wish to upgrade from First Class International Mail. International orders are not considered lost until after 4 weeks from the date of shipment, though most parcels do arrive within 10 business days. If it has been more than 4 weeks since your package was shipped and you suspect your shipment has been lost in transit please contact us immediately so that we can take the necessary steps to get your purchase to you as quickly as possible! Please note that all All International buyers are responsible for Duties (Customs/Import fees) for their countries. Your Customs Form will be filled out fully with the contents and values listed. We are unable to mark items as gifts or to mark them below value; we apologize for this inconvenience!

Refunds and Exchanges

Your items will be packaged safely and sent in excellent condition with love and care! However, sometimes accidents happen at the post. If something happens to your package along the way and your purchase arrives damaged, please contact us prior to leaving feedback so that we can begin working on a replacement for you, or we can discuss refunding your money. If you are unhappy with your order, let us know! We want you to love your purchase! All refunds and exchanges are handled on an individual basis. If you have any other concerns, do not hesitate to contact us! Complete customer satisfaction is our goal and we will do everything possible to ensure you are satisfied with your purchase.

Additional Policies and FAQs

Wholesale: We are currently accepting wholesale orders. Please contact us for more information.

Consignment: We are not able to offer our work through consignment at this time.

Custom Orders: We are happy to modify chain lengths, chain colors, and earrings hooks when possible. Please contact us with your requests prior to purchase to ensure we can accommodate you. Unfortunately we are currently unable to cut custom silhouettes.

Last Updated October 21, 2009

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