HandMeDownsYarns's Shop Policies

Welcome

My goal is to supply patterns and yarns with reliable and friendly customer service. I want to supply your materials and support your project in every way possible!

Pattern assistance contact information is available on the patterns, and if you have problems opening, downloading, or understanding your PDF please convo me and I'll be glad to help you!

Thank you!

Payment

Payment must be made via paypal, and I ask that payment be made within 3 days of purchase. Failure to pay will result in cancellation of the transaction, and appropriate feedback.

Of course, I want to be flexible, and leaving negative feedback is a last resort. In most situations if you have not paid and you've changed your mind about the purchase, and just contact me I'm happy to cancel the sale without feedback. You must do so before the 3 days are up.

Shipping

All items purchased (and paid for) before noon est. ship out same day Monday-Saturday. Most items ship USPS priority mail, but check the listing for details.

All patterns are sent as PDF's via email. Special hard copy patterns are available, please contact me for more information

Refunds and Exchanges

I do accept returns under limited circumstances, and my goal is to cooperate to reach a mutual understanding. Please be aware I will not issue a refund if you have misread the description.

PATTERNS ARE NON REFUNDABLE ONCE I HAVE EMAILED YOU THE PDF.

Each case is different, so I do not offer a general refund policy. I prefer to deal with each case on an individual basis. If you have any questions about the return and refund policy, please contact me and I'd be happy to answer them for you.

Additional Policies and FAQs

Custom orders welcome please contact me anytime, however they are subject to a $10 increase in price with relation to similar items with similar materials in my shop. This increase accounts for acquiring supplies and additional labor for materials that I don't have on hand to make your custom order.

Wholesale orders for patterns are welcome, however, yarns are not available for wholesale. I am not interested in consignment.

Last Updated June 30, 2008

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