PolarBearCreations's Shop Policies

Welcome

Welcome to my shop!
I love creating, and have been making Waldorf inspired dolls for a couple of years now. My sister went to a Waldorf School in Germany,and that is where I was first introduced to these wonderful, handmade, natural toys and the importance of them to children.
My goal is it to make unique toys with natural materials, love and care.

Payment

Payment can be made with Paypal or Money Order.
Customers from Germany /continental Europe can also pay via bank transfer into a German bank account.
Please e-mail me about extra info.

Shipping

I ship your purchase via US Postal Service as soon as payment is received.
Shipping Insurance can be added for an additional 1.75$.
Please contact me for an updated invoice.

Refunds and Exchanges

I want you to be happy, but if you are unsatisfied with your purchase, please contact me right away,within 48 hours, so that we can find a way to resolve the problem.
I am offering exchanges for items purchased from my shop for similar stocked items from the shop.
I will only accept items in original, new, unused condition and only if I have been contacted first.
I will refund the purchase price, but no shipping costs!
No returns or exchange on custom orders!

Additional Policies and FAQs

For international customers:
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

Last Updated August 20, 2009

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