BrightBlack's Shop Policies

Welcome

We are two sisters (L Black and J Brighton), here to offer you beautiful, original, and unique items to warm your winter and brighten your holidays!

**~~Black Market Specialties~~**
The Black family has been creating unique, designer felt stockings for three generations. Even within the same pattern, each stocking is slightly unique. Family members ages 6 to 76 get involved in creating new designs and constructing the stockings

~~**Brighton My Day**~~
Once a Black, now a Brighton, I still contribute to the BMS designs and construction. I also make hand-stitched, calico-lined wool stockings, several styles of tree skirts, and hand-knit hats in my own patterns.

Payment

If you do not pay (or leave a note to make arrangements) at the time of purchase, I will send a paypal invoice. If I do not receive payment (or contact to arrange it) within 7 days of purchase, I will cancel the order and leave negative feedback. It's not fair to me or to other potential customers if you do not pay.

We prefer to be paid via google checkout or paypal.
If you wish to use google checkout, select 'other' as the payment method and let me know in the notes to seller. I will send you a google checkout invoice.
We do not have an RME account.
If you wish to send a check or money order, that is ok, but know that we will wait for it to clear before shipping anything.

Shipping

All items will be shipped via USPS with whatever method is fastest for the price and orders over $30 include insurance. Please note that we are living in two different states, and shipping rates and times will vary depending what items you purchase (also some items cannot combine shipping because they ship from separate places, sorry!)

For international buyers, please convo me for specific rates--the rates shown are estimates, but we will chage exact shipping if you convo us first!

Refunds and Exchanges

All orders over $30 are shipped with insurance. If the item is somehow damaged in shipping, please return it (postmarked within 7 days of receipt) and I will send a full refund.
If you change your mind, please return (postmarked with 14 days of receipt) and I will refund purchase price (not shipping).
If you have any concerns, please contact us!

Additional Policies and FAQs

Please visit other family members' shop: lilbees.etsy.com

Last Updated December 18, 2008

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