shoparteology's Shop Policies

Welcome

I am here to serve you and I guarantee 100% satisfaction with any purchases from (art-e-ology). If you have questions or concerns then please convo or email me and I will do what it takes to make it ok for you. I have over 800 sales combined with my old store (Seller name jamieterracottage) and this new (art-e-ology) store and I have always strived to give excellent customer service.

Payment

PayPal User: PLEASE READ THE NOTE BELOW!
Note: Etsy's letter to the buyer confirms a sale; notifies the seller of the sale, and also removes the item/s from the sellers stock on line. It does not confirm that the sale has been finalized. ETSY'S FINAL CHECKOUT PAGE should bring the buyer to the buyer's own PayPal account. If this does not occur, the proper steps were not taken. Until the buyer verifies the purchase in their "own" PayPal account, and PayPal notifies the seller that the purchase has been paid for, the shipment is held.

If you are not sure that you completed your order, go to “your Etsy”(first page)and in the upper-left corner click (purchases), find the invoice that is in question; click (view). If there is a extra-large green-check-mark the order was finalized, if there is not, click the PayPal button provided and verify order. PayPal will then send the seller an e-mail confirming the payment, and the order will be shipped.

Shipping

I ship USPS Priority Flat Rate, First Class and International. I am happy to combine shipping costs for large orders and if you checkout and shipping payed is too much I refund the extra right back to your Paypal account.

Refunds and Exchanges

If you are not pleased then you will be refunded. I only ask that you convo me and let me know so that I can rectify any issues you have with your order.

Additional Policies and FAQs

Enjoy your visit here at (art-e-ology) and let me know if there is any way I can help you. Love, Jamie

Last Updated February 04, 2009

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