PhenomeGNOME's Shop Policies

Welcome

♥ Greetings!

Welcome to my little space here on Etsy. I thank you kindly for stopping by :)

My name is Mary Ferguson and I am orginally from South Dakota. Since 1990 I have lived in beautiful Jacksonville, Florida with my wonderful husband and our three furkids.

As a small child I had a very vivid imagination which helped me bring my craft ideas to life in various artistic ways. My facination with anything magical and fantasy related gave me a special love for the Wee Folk I read about in fairy tales and books. Wonderful stories about magical beings who showed themselves only to true ♥Believers♥.

I still ♥Believe♥ in the Wee Folk and hope my art makes a fellow ♥Believer♥ out of you too!

Payment

♥ I accept: PayPal, Cashier's Checks, Money Orders & Personal Checks.

♥ PAYPAL funds must be received within 3 days of the date of your purchase unless your make other arrangements with me prior to the sale.

♥ MONEY ORDERS & CASHIERS CHECKS must be received within 7 days of the date of your purchase unless you make other arrangements with me prior to the sale.

♥ PERSONAL CHECKS will be held for 10 days before merchandise is shipped.

Please contact me immediately after you have made your purchases and advise me which method of payment you will be using.

Shipping

♥ Your item will ship within 2-3 business days after your payment has cleared. Please allow me 7-10 business days to complete special requests and custom items. If you need your item for a special occasion - please let me know right away!
I will keep you up to date on the progress of your order.
♥ Finding you the most economical shipping rates is part of my goal for ♥100% Buyer Satisfaction♥.

♥ If you have any questions about shipping please convo me.

PhenomeGNOME Shipping Methods

♥ USPS Flat Rate and Priority Mail.

♥ Federal Express as they have really great shipping rates for heavier items.

♥ I am happy to ship to ♥International Buyers♥ - please convo me for a direct shipping quote prior to purchasing your item.

Refunds and Exchanges

♥ My goal is 100% customer satisfaction. If you are not happy with your purchase for any reason please contact me and I will do everything possible to make things right. I am a very easy going person to work with and all I ask is that you keep the lines of communication open with me. Please "convo" me with any questions or concerns in a timely manner.

Additional Policies and FAQs

♥ Thank you so much for stopping by my Etsy Store! If you enjoy my creations, I would love for you to " ♥ " my store. I am always creating something new so please check back often!

♥ I would love to see pictures of your Wee Folk and your Enchanted Gardens! You may post your pictures on my website free of charge! If you need help posting your pictures you may email them directly to me and I will put them up for you.

Please feel free to stop by and chat with other fellow "Believers" of the Wee Folk and their Enchanted Gardens by registering here:

http://www.phenomegnome.com/gnomeforum

I hope to see you online soon!

Bright Blessings,

Mary
aka: MissGnomer

http://www.PhenomeGNOME.com/

Last Updated November 22, 2009

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