AllWiredUpTOO's Shop Policies

Welcome

Hello! I'm Dee! Admitted beadaholic and jewelry designer. You may know me from my other etsy shops myjewelrybydee and thegypsyjewels.
I am all about customer service. I do whatever I can to be sure that you receive your jewels or beads as fast and safe as I can get them to you! I trust my customers, if there are problems please contact me and I will do what I can to solve them!

Payment

I accept Pay Pal and Google Check Out. Choose other for Google and I will send you an invoice.
I expect immediate payment upon purchase. Thank you!

Shipping

I ship USPS (Postal Mail) First Class with Delivery Confirmation for Packages under 13 ounces. Upgrades to Priority Mail for packages over 13 ounces. I trust my customers, but if the DC says delivered and we have both done *due diligence to investigate if you say you haven't received it...there is no refund.
*Due diligence being that we have both contacted Post Offices to see where and how package was delivered and where it may be now.
Insurance on purchases over $50.00 included in shipping and handling. If you would like insurance on smaller purchase amounts please contact me.
Customs Fees are the responsibility of the buyer.Please know the fees for your country.

Refunds and Exchanges

-Contact me for a return authorization. Returns are not accepted without authorization.

-Item(s) must be returned within 7 days after you received your purchase. It must also be in its original condition.

-Shipping costs will be subtracted from your refund and/or exchange. You are also responsible for return shipping.

LOST PACKAGES

-Delivery Confirmation is provided on all domestic packages. If you report an item missing and the DC confirms it was received no refund will be issued.*see due diligance clause in my shipping profile.


-Insurance Damage Claims. You must cooperate with the Postal Services for damage claims for insurance. You must take original package an ALL packing materials along with damaged item to your local post office to start the claim.

_You must send me photographs of said damaged package and items.

-Upon start of claim I will issue you a refund or send you another item if possible.

-Lost items will be replaced and shipped 30 days after notification of a lost package. This allows for Postal Authority and myself to ascertain the possible location of package.

Additional Policies and FAQs

Alchemy and Custom Orders require a 1/2 non refundable payment upon acceptance. With the other 1/2 plus shipping due at the completion of project.

Have a question? I'm convo friendly..
Want to Trade? Ask me if I'm up for one...

Have a great day!

Last Updated December 10, 2008

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