TootsieandGrace's Shop Policies

Welcome

Welcome to Tootsie and Grace!

Do you wish for a larger or smaller print of you favorite illustration, but don't see it in my shop? Send me a convo and I'll let you know what I can do for you.

Payment

Please pay immediately after purchasing. If you are unable to do so, I will give your item three days before canceling the sale. If you have any questions, please let me know!

RME is accepted here. Please choose "other" as your payment option and let me know that you would like to pay that way, so I can send you an invoice.

Shipping

I offer shipping to everywhere. Because I do not live near a post office, I will only be shipping on Wednesdays and Saturdays. Thanks for being understanding and if you have any questions, or need to work with me on getting your order out sooner than that, please don't hesitate to send me a convo!

Customers are responsible for any and all fees and tariffs associated with Customs. These fees and tariffs are not included in either the purchase and/or shipping costs.

I ship items First Class Mail (Domestic and International).

Domestic First Class Mail averages 3 days transit time. International First Class Mail varies depending on the destination.

I am also very proud to say that I generally ship my packages using recycled packaging. I love the environment and hope you do too, and please don't mind if the side of a box of Pampers is what keeps your prints from getting bent in the mail!!

Refunds and Exchanges

If you are in the US and have not received your order after a few weeks, please let me know. Unfortunately, we all have to trust that the post will be delivered safely and soundly. I will do what I can to make sure you are a satisfied customer if for some reason your package does not get to you. Please keep me informed, as your business means a lot to me and I don't want any unsatisfied customers!

If you are unhappy with your order, or feel like you have been mislead by the photographs of my items or are unsatisfied for any other reason, please let me know, so we can figure something out.

Additional Policies and FAQs

My prints are available for wholesale orders and consignments, so please feel free to contact me.

Last Updated June 30, 2008

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