CanadianRockiesArt's Shop Policies

Welcome

Greetings!

Welcome to my Etsy shop :-)

Every client of mine is treated with the utmost care and I want to assure you that you will always receive handcrafted jewelry made by me, especially for you.

I have made all attempts to portray the colors & size of all my items up for sale as accurately as possible. However, colors will vary depending on your computer monitors and it is subject to individual opinion.

ALL my pictures are taken to show you as much details as possible using the 'Macro' setting on my camera, so please make sure to read the descriptions in full as items may seem larger because of the close-up views. This will help you determine the lengths and widths, and approximate sizes of each item.

*** ALL PRICES ON THIS WEBSITE ARE IN US DOLLARS. If you want to know approximately how much the items are in your own currency, please use the following site for an estimate:

http://www.xe.com

If you have any questions regarding an item in my shop, please feel free to contact me anytime - I'm Convo friendly! :-)

Payment

I accept payment via Paypal ONLY (no exceptions). Buyer must make the payment by Paypal immediately upon placing the order or, if you have convoed me to ask for 'expedited/faster' shipping options, you must pay within 24 hours of receiving my revised invoice.

Negative feedback will be left for people who do not pay. If you're having a cash flow issue, convo me - I'm flexible - I can work with you, but only if you contact me about it!

Instant Transfers and Credit Cards via Paypal is preferred. If you want to pay by e-Check, the e-Check must clear before I can ship out your order (that normally takes 4 to 8 business days depending on the Paypal rules for your country).

Once your e-Check has cleared, I will convo you to confirm the shipment of your order.

Please note that I reserve the right to refuse service to buyers with negative feedback.

Shipping

Some of my creations are made to order, and unless I have indicated 'Ready To Ship' in the listing, then kindly allow approximately 3 to 4 business days* (*unless otherwise indicated in my Shop Announcement) for me to make your order before your order can be shipped.

I make a couple of trips to the PO each week, so items that are ready to ship go out within 1-3 business days from receipt of cleared Paypal payment.

I will contact you to confirm your purchase within 1 to 12 hours.

Customer satisfaction is my goal and all questions will be addressed immediately. I guarantee everything that I sell so feel free to purchase with confidence.

Note: My items ship by Airmail letterpost. If you require Xpresspost, Expedited Parcel Post, FedEx, UPS, or other, please convo me to inquire for the shipping rates and options available for your location, so that I can give you the most efficient and cost effective way to get your purchase to you and meet your needs.

I automatically ship to the Paypal address, so please make sure that your Etsy and Paypal addresses match. Exceptions/shipping to another address is handled on a case-by-case basis, so contact me first about it and we'll discuss your situation.


Shipping restrictions:

Unfortunately, at this time, I cannot ship to Austria, Italy, Mexico and Spain. Please also note that I reserve the right to refuse service to buyers with negative feedback.

Refunds and Exchanges

I accept exchanges for a store credit if you contact me within 30 days from the date of purchase. I have never had to exchange anything so far, but contact me should there be any questions as I want you to be truly happy with your purchase.

Cash refunds will only be issued in the case of a defective or damaged item. Contact me if you have any questions.

All returns/exchanges must be shipped back *with insurance & tracking number*, in new, unworn/unused condition, with all of the original packaging material and gift packaging. All shipping fees to return the item(s) are the sole responsibility of the buyer, except in the case where an item would have a craftsmanship defect.

Custom orders & wholesale orders are final sales.

Additional Policies and FAQs

*** JOIN MY NEWSLETTER MAILING LIST ***

If you would like to be added to my newsletter email list, you can quickly sign up by going on my blog and clicking on the button at the top of the page:

http://www.canadianrockiesart.net

Or, you can convo me here on Etsy, and let me know that you want to be added to the list.

Please be assured that I do not share my mailing list with anyone.

Last Updated August 30, 2009

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