WrenWillow's Shop Policies

Welcome

Hi,

All items are hand dyed and hand screened so some differences are to be expected. After all, differences are what make us unique!

All work from sketching the design, dyeing the garment and hand screening the art and logo is done by me. I use environmentally friendly water based inks and no harsh chemicals.

I hand dye the shirt with Procion dyes. They bond to the fabric on a molecular level and will not bleed or fade in the wash. I screen the front as well as the back logo, heat set the ink and then sew in a care label. I put a lot of care into my work and welcome any questions or comments.

Payment

I only accept Paypal at this point of time. Payment is expected at the time of purchase. If payment is not received by the 3rd day, then I will cancel the sale and relist the item. I will contact you through e-mail as well as Etsy's convo system to follow up about payment before I cancel the sale.

Shipping

Since all my items are custom made and they take at least a week to make, shipping usually happens a week or so after your payment has cleared.

I ship through USPS. I am happy to ship worldwide, but please note that international customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.

Refunds and Exchanges

I photograph my items in natural light with little alteration aside from cropping. Please understand that all monitors are slightly different and I do my best to portray my items as natural as can be. If however you are unhappy upon receiving one of my creations, please send me a message and we'll work it out.

Last Updated April 25, 2009

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