PoleStar's Shop Policies

Welcome

Thank you so much for visiting my shop! I like to make affordable, fun jewelry, and I like to make each piece different from others. However, if you have a favorite, just let me know and I can reproduce it for you! I also have a couple favorites I like to make as well.

In the case of my affordable gemstone jewelry, I would like to remind customers that the gemstone beads used are hand cut. The gems made of earth and so may include some natural inclusions. This does not make them any less beautiful and I do try to include these details in the individual listings. Some gemstones almost always have naturally occurring inclusions such as Moonstone, Apatite, Kyanite and Peridot. In order to provide a wide variety of price ranges for my gemstone jewelry, I use various grades of gems, and when I use the top grades (AAA and AA) I will say so in the listings. With this knowledge I would also like you to be aware, that if you are unhappy with your purchase or particular gemstone, I do happily accept returns and exchanges.

All of my jewelry is intended for adult use only.

Payment

I accept Paypal only. In exceptional situations I will accept a check. If you do not have an account with Paypal, you can still pay via credit card through their site. If payment is not received within 3 hours of purchase, I will email you an invoice through Paypal. If payment is still not received, I will cancel the sale in 36 hours or sooner at my discretion, from the date of purchase.

North Carolina Residents will be charged 7.5% sales tax with payment. I am required to collect it and then pay the state that amount.

Many of my items are one of a kind, in the sense that each gemstone is different, and I cannot afford to have my inventory taken out of stock for an extended period of time, unpaid for.

For customers who have frequently purchased without completing payment, I reserve the right to leave the appropriate feedback and cancel the order in the time frame of my choosing. I also reserve the right to cancel the sale, based on a customer's feedback, if payment is not received with in 1 hour of purchase unless you otherwise notify me as a reason for the delay.

R E S E R V E D .. I T E M S -- I will keep items on reserve for you for 3 days unless you request otherwise. I reserve the right to take items off reserve if I personally feel the customer was not serious about purchasing the items.

C U S T O M .. L A R G E .. L O T .. O R D E R S -- It is my discretion to decide when a 50% deposit is required for custom work. I will base my decision on cost of materials and how much time I believe will need to be invested in each piece. In such cases that I decide a deposit is necessary, please be so kind as to expect to pay 50% up front and 50% when the order is complete. I do my best and consider it integral to the process to keep my customers updated on their order process. Especially for your wedding day, I know that it is stressful to bring everything together, and count on a lot of people to make your day the best it can be, so I will try to have your pieces complete many weeks before the big day and keep you updated on the process for your input and ideas.

I will hold custom orders for 1 week and if payment is not received or communication relayed pertaining to the delay in payment I will remove the items and place them for sale in my shop.

Shipping

I ship via USPS, first class mail. Any rush shipping will require additional cost.

The shipping costs do not include registered mail or insurance so please convo. me of you require these.

All orders receive complementary Delivery Confirmation. I will add insurance at my discretion or upon request.

Your items will be shipped to the address you list on ETSY, so please be sure your address listed on Etsy and Paypal are correct or it may cause a delay in shipping due to me trying to clarify the correct address with you.

Please allow two weeks or more per discussions for custom orders.

If you live internationally and your country isn't specified, Convo me and I can estimate shipping to your country if you think it will be less than the "EVERYWHERE ELSE" category.

Items sent within the US will arrive via First Class Mail. Should you request insurance, the cost is your responsibility. International customers will receive their packages via First Class International mail. There is no way to track International Mail, however I can insure it for a small fee.

Shipping internationally may cause your parcel to attract duties and custom fees. They are the responsibility of the buyer. Please contact your local customs organization for more information.

--Packaging--

All of my pieces come in a jewelry box with a decorative label. If you prefer simple gift wrap, please let me know and I will be happy to oblige. I can wrap your piece in recyclable newspaper if you want a more eco-friendly option or you aren't giving it as a gift. I could always wrap it in newspaper and a ribbon too! Let me know in the Seller's Notes when you buy the item, if you don't the default will be gift-wrap.

Refunds and Exchanges

If you are dissatisfied, simple repairs or changes can be made easily, but you will need to pay shipping to return the item to me and I will pay shipping to return it to you after any repairs. If you are still unhappy with your jewelry, I will accept return of the piece in exchange for a full refund to you within 7 days of receiving the piece.

Gemstones in handmade jewelry are hand cut and may have some inclusions, though I try very hard to include that information in the listing. If you are dissatisfied with a stone, please let me know and I can exchange the piece or refund you depending on your preference.

Refunds are made on the satisfactory return of the item, minus shipping fees; items should please be returned in their original packaging.

Additional Policies and FAQs

Please see my Profile for additional information. I do not currently accept wholesale or consignment offers.

Unless an item is custom made, I will not place it on reserve. If you would like to arrange payments for an item you like, please contact me.

Last Updated October 31, 2009

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