sheepishhandknits's Shop Policies

Welcome

Thank you for visiting Sheepish Handknits! Everything on our site comes from a smoke-free, pet-friendly environment. If you have any questions about any of the items, please let me know! I have been knitting for most of my life and love to knit with finer yarns, so most of the yarns listed are ones that I use myself. Also, I love to to spin and have done that for most of my adult life. Many times, if there is only one of a 4-oz. roving braid listed, I've already spun the other one. If you're curious how it turned out, let me know and I'll e-mail a photo. Since some like the surprise that comes with a handpainted roving, I haven't included photos on the site.

Payment

I accept only PayPal and will ship the next business day after receipt of cleared payment - sometimes the same day! I will cancel a sale and relist the item if payment is not received within five (5) days of the sale.

Shipping

I ship USPS First Class; outside of the US, I ship USPS First Class International. If you've ordered enough items to fit in a Priority box so that it is cost efficient for both of us to ship that way, I will. Within the US, I use Delivery Confirmation. If you wish insurance, let me know and I will send you a revised invoice to include that.

Delivery times within the US are generally 7 to 10 days, sometimes less. Outside the US, I'm hearing that in some areas packages are taking up to four (4) weeks. If you are missing a package, please let me know. Unfortunately, I can't do a replacement until four weeks has passed.

I ship the next business day after cleared payment.

Refunds and Exchanges

If you receive a package that is damaged, please let me know as soon as possible, so I can do what I can to make it right. I do require return of a damaged item before I can replace or refund. Since many of my items are unique, replacement will be with a similar item.

Additional Policies and FAQs

If you are interested in a custom order or need a larger quantity of what is offered, please let me know! I will not knowingly copy what is offered in another Etsy store.

Last Updated September 02, 2008

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