getglitzed's Shop Policies

Welcome

Welcome to my Etsy shop! All of my jewelry is handmade using various glass beads and semi-precious stones. I hope you find what you are looking for in my shop. I also love to take custom orders! If you would like something that you don't see here please let me know! Please remember to check back often as I am always updating my site and making new pieces!

Payment

I accept Pay pal, personal checks and money orders.
**Personal checks must be received and go through bank before jewelry is shipped.
**Money orders must be received before jewelry is shipped
**On paypal orders as soon as transaction goes through jewelry will be mailed in 1-2 business days.

Shipping

Piece will be mailed out same day if order is received by 11:00am EST. Orders received after 11:00am EST will be mailed out next business day.

Refunds and Exchanges

If for some reason you are not satisfied with your jewelry, please contact me as soon as possible via Etsy conversation. I create your jewelry with great care, but many of the materials are delicate and should be treated as such. If despite your care something does break, I will repair it for free up to 3 months from the purchase date. (Please save all pieces and contact me for return instructions prior to shipping.)
If you would like to return an item because it seems different than described to you, please contact me and I will arrange a refund in the form of store credit. Please contact me within 7 days of receipt of the item to arrange a refund. I must receive the item within 2 weeks of your receipt of the jewelry to issue a refund. Please always ship returns insured; if I do not receive the item, no refund will be issued. All earring returns will be less a $2.00 fee to replace the earhooks. Shipping and insurance charges will not be refunded.

Additional Policies and FAQs

I would be happy to do a custom order for you. If you would like something designed specifically for you, please do not hesitate to contact me. I can also design bridal and bridesmaid jewelry.

Last Updated October 19, 2008

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