DigitalPress's Shop Policies

Welcome

I love creating new images - layering photos, illustrations and text that make an impact. Harness the feelings created by colors and fonts and transfer them to your own etsy shop.

Customers have great ideas, and I work with you to incorporate your ideas as much as possible. This may result in multiple, lengthy convos. We'll have a lot of fun. ;) If you send images to my email: danabrunerdesigns [!at] gmail.com, please be sure to send a convo as well. I have a highly sensitive email filter, despite years of trying to beat it into submission.

Payment

PayPal is preferred. If you would prefer to pay by check or money order, that works too. Design will begin once the item has cleared. If PayPal places a hold on your funds, I will begin design work as soon as PayPal has notified me that the item has cleared.

Shipping

*** PRODUCTION AND SHIPPING ***

Production times for onsite print items is approximately 7-10 calendar days. Offsite printing is approximatley 10-14 calendar days.

Many of my items are printed in my studio, however I do have listings for products printed offsite. Direct shipping is very expensive in these instances; in order to keep my prices lower, I combine orders from printers and have the items delivered to me. This sometimes saves up to 80% in shipping charges, however it does take a few days longer. My postings are created with the assumption that direct shipping will not be needed. If you are in a hurry and would prefer shipping directly to you, please let me know. In most instances, shipping will be an additional $12-15. I can update a posting for you in these case.

Electronic items are delivered at no cost via email. Your files will be provided in .jpg format unless you specify otherwise. I retain all images and rights to images created. You may choose to purchase a print-ready image based on your specification for a flat fee per document.

Paper products will ship via USPS First Class Mail, First Class International Mail or USPS Priority Mail (as per the listing). If you would like to insure your package, just let me know and I'll quote the difference for you.

Refunds and Exchanges

I do not charge design deposits or retainers. Design time is included with my product pricing (or the product of design time in itself will be listed). Due to the nature of design work, refunds cannot be provided. However, I will work with you to resolve any issues you have regarding your design. Premade banners will be customized to fit your needs; I do spend much time updating them for your shop, but I do not charge for revisions. Custom orders will be quoted based on complexity; if additional design time is needed, you will be notified well in advance if your design change will result in additional billed time.

I know you will find that I devote a lot of time to your work; you will appreciate the value and quality. I design on the weekends and in the evenings, so you may receive late-night emails. Do not feel obligated to reply at 1 a.m.! I will be checking again later that day, so take your time in responding.

Additional Policies and FAQs

Return customers and referrals are what make my business thrive. I want you to be completely satisfied with your purchase. If you are happy, please leave feedback. If you are unhappy, please let me know as soon as possible and I will work to correct the situation.

In most cases, you are purchasing artwork with specific dimensions for uploading to your etsy shop. I do provide print materials in my shop; and can adapt designs in my shop to create printed materials for you. I maintain all customer files with offsite storage that allows me to access files in the future to make updates and supply additional print items. Most often, your file is stored using your etsy shop name or user name. If you have changed user names, please make a note of this when inquiring about reprints or additional design.

If you have a need for a file that can later be printed by another party, just let me know. For an additional charge (I will quote the amount once I know your requirements), I will provide a file to you set up to your printing specifications in .pdf format.

I can reproduce your artwork onto print products. By sending files to me, you are confirming that you have authorization to reproduce the image in print. Do not send files that are protected by copyright. Keep in mind that I am viewing the image on my computer and my screens may read colors differently from yours. Unless I see a copy of the print product and color, I cannot be sure what I am seeing is the color you have in mind. If you ask me to reproduce a pre-designed image in print, I will do so if the file is of high quality (300 dpi) and you inform me in advance of the color codes used when the file was created. Either CMYK or RGB is just fine, but PLEASE, notify me. I am able to convert the color mode, but need to know in advance. For example, a blue color created in RGB color mode will print green in CMYK format. This can ruin a print job! CMYK format is what a print shop will use and is therefore what I use when I design for a print job. Web graphics are typically created in RGB mode.

You are also welcome to send me print material samples for color matching. I recommend doing this when it is crucial that the new print materials match an existing print material.

I do leave feedback for my customers; it may take several days, as this is usually done on the weekends.

I check convos constantly! If you need to reach me, please convo me with any questions or suggestions.

I do have a very active high school junior, so I will at times be gone to attend memory-making events. If there will be a delay of several days, I will let you know in advance. I appreciate your understanding. My daughter is a freshman attending the engineering school at Texas A&M, so I am transitioning to my new role as a proud Texas A&M mom - GO AGGIES! It's a slow process, so please bear with me! You may get a sappy story or photo during the transition. :)

Please do not hesitate to convo with with any questions in advance.

Thanks so much!

Last Updated October 18, 2009

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