MyDearDarling's Shop Policies

Welcome

Thank you for stopping by My Dear Darling: handcrafted gifts personalized for you™

IMPORTANT! PLEASE READ: From now until November, I will not be able to take any more personalized orders because I am completely booked. Ready-made items are available in the shop, ready to be shipped to your home. :)

Personalization FAQs

Q: How do I order a personalized gift?
A: For personalized items, please follow the steps below:

1. Email or convo Akiyo to design your special gift.
2. Agree on a design.
3. Purchase your specialized listing.

An email will be sent within 48 hours to confirm the date your special gift will be shipped out.

Q: How much are personalization charges?
A: Personalization charges vary by the type of personalization. The cost depends on the detail and size of the design. Each letter or symbol is $1USD and goes up from here. Once you have an idea of what you would like to personalize, I will provide you with an estimate.

PLEASE NOTE: Personalization is NOT included in the price unless I have created a reserved listing specifically for you.

Thank you.

Payment

My Dear Darling accepts PayPal only. You can use your Visa, Mastercard, Discover or AMEX through PayPal even if you are not a registered PayPal member. Payment is due within 3 days of order. If after 3 days, the order is not paid for, the transaction will be canceled.

If your ordering from a California address, you will be charged a 9% sales tax on all products. Other states will not be charged sales tax.

Please let me know within 3 days if you would like to cancel your order. Otherwise, the transaction will automatically be canceled if no payment has been sent by the third day.

Shipping

All My Dear Darling plush doll and pillow orders will be shipped via USPS Priority Mail within the United States and USPS First Class Mail for international orders. Other My Dear Darling products will be shipped via USPS First Class Mail. An email will be sent to you within 24 hours to verify that your gift has been shipped out. Please make sure the shipping address is correct on your Etsy account. Your orders will be shipped to your Etsy mailing address.

Recipients are responsible for customs fees for international orders.

Most My Dear Darling gifts are made to order and I am very limited in the amount of products I can make in a day. Therefore, I have created a booking system where I schedule appointments to make a product. Your "creation date" will be scheduled according to the order in which purchases are made. For example, if I am booked until April 23rd, the next made to order purchase will be scheduled April 24th. Prior to purchasing, you can get a rough idea of the next available date by checking the Announcement section of my shop. This is updated every time I schedule an appointment. You will receive an email within 48 hours after your purchase to inform you of your estimated ship out date.

Readymade gifts will typically ship out 1 to 2 days after you receive an email from My Dear Darling.

My Dear Darling does not guarantee shipping by a certain date on any order because we cannot be liable for delays caused by the shipping company.

Refunds and Exchanges

Since all the gifts are personalized specifically for each customer, My Dear Darling does not accept returns or exchanges unless your item is damaged.

Additional Policies and FAQs

Wholesale Information
My Dear Darling does offer wholesale prices for retailers. We are currently only offering My Dear Darling character and fruit pillows. Please contact me for details.

If you have any questions, please don't hesitate to contact me by convo or email at MyDearDarlingShop(at)gmail(dot)com.


Photos & Info: http://MyDearDarlingShop.blogspot.com
Email: MyDearDarlingShop [!at] gmail.com
Chat: MyDearDarlingShp
Twitter: http://twitter.com/MyDearDarling
Facebook Fan Page: http://www.facebook.com/pages/My-Dear-Darling/80571756988

Copyright © 2008-2009 by My Dear Darling. All rights reserved. My Dear Darling is a trademark.

Last Updated August 17, 2009

Etsy's Policies

Terms of Use • Privacy Policy • Copyright Policy • DOs and DON'Ts