AuroraFiberArts's Shop Policies

Welcome

Thank you for visiting my shop! I am thrilled to offer handpainted fiber as well as handspun yarn made with care by a busy mom and fiber artist in Eagle River, Alaska. It is my passion to further the participation and study of a variety of handcrafts that would otherwise die. My goal it to assure these wonderful art forms are around for my daughters to enjoy.

Though I create a variety of things and engage in many different fiber arts, services I am currently offering include:

- Handpainted roving
- Handpainted yarn
- Custom dyeing services for protein and plant fibers (dyeing for synthetics is not available at this time).
- Custom spinning can also be requested.

I am so excited to share my creativity with you!

DETAILS OF ALL THESE POLICIES ARE AVAILABLE ON MY WEBSITE: http://www.aurorafiberarts.com

Payment

All orders are final so please ask any questions prior to shipment of your order to ensure the best experience possible!

I use Google Checkout to process payments. You will be emailed an invoice as soon as I receive your order and once payment is processed the items will be packed and shipped to your specifications. If payment is not received within three days I reserve the right to cancel your order. Please contact me if there will be a delay in payment so your order will stay in queue.

Orders are packed the day payment is received and shipped on the next business day unless otherwise specified. Orders will be grouped, so please indicate if shipping address and billing address differ.

GIFT WRAPPING IS AVAILABLE! For $5.00 per order I will tissue-wrap, box and gift wrap your purchase with a message of your choosing, packed securely in a priority shipped box. Send a VERY special, one of a kind handmade gift to someone you love this Christmas. Any order received before December 19th is guaranteed by Christmas.

Shipping

I ship via Priority Mail unless other arrangements are made. A tracking number will be mailed to you upon shipment so you can keep an eye on your package.

You may request insurance for your package and I will be happy to add that to the total order cost.

Given that you have the option to purchase insurance, if you DO NOT request insurance, I cannot be held accountable for failures of the USPS to get the items to you in perfect condition. I will pack your items as securely as possible to minimize any loss or damages.

Basic US Domestic shipping rate: $4.80 ($2.00 if shipped with another item)
Shipping to Canada and Mexico: $9.95
Shipping to the UK and Australia: $11.95


I am willing to ship to other countries on a case by case basis. Please email me before paying your invoice if shipping adjustments need to be made.

Refunds and Exchanges

In lieu of a problem all sales, once processed, are final.

If the items are damaged or defective I will refund the cost of the item and all shipping costs incurred or fill a new order and ship it out.

Refundable errors would include:
- Felted, matted, or otherwise unworkable yarn
- Damage during shipping (if the package is insured)
- The product not being produced within the agreed upon time

I reserve the right to cancel any order I am unable to fill. Any shipping incurred will also be refunded.

All orders are will be shipped within one week unless other arrangements have been made. Communication is key - if something is wrong PLEASE let me know so I can work with you to smooth things out as quickly and painlessly as possible!

Additional Policies and FAQs

Custom orders are welcomed and encouraged!

Need a special yarn or fiber? Have a certain project in mind? Is there a colorway you just can't find or a theme you want to work up in yarn? Arrange a custom commission with me for any quantity of handpainted yarn or fiber. I even offer custom spinning.

I charge a $15 per half pound flat rate for dyeing, plus shipping and handling. Included in the price to dye is up to three separate batches of swatches shipped to you in order to achieve the best match to your specifications. Custom spinning fees depend on the yardage and weight specified, but can absolutely be arranged.


All details for custom orders will be transacted through my website, but feel free to CONVO me with any inquiries.

Last Updated November 02, 2008

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