sighcographics's Shop Policies

Welcome

Thank you for visiting my shop! All of our designs are originals, and we hand silk screen all of our shirts and clothing items.

Payment

Please note that I only accept Paypal (credit card or electronic checks) as payment for this item and that payment is expected at the time of your item purchase.

Shipping

We ship all of our orders by USPS Priority Mail. International orders are shipped by USPS Priority Mail International.

Orders typically ship in 1-2 weeks. We are a tiny company that attends many events during the year that take us away from the office, and we print many of our items to order, so it takes us a bit longer than larger companies with big staffs and warehouses. Rest assured you are getting a unique, high-quality product that you can't find anywhere else, made by a true small business. You will be notified by e-mail if we expect your order to take substantially longer to fulfill. If your order has not arrived in a reasonable timeframe, please contact us. Be sure to include your name, the date your made your purchase, and a list of the items you ordered.

Shipping Insurance:
Loss or damage in the mail is very rare. If you'd like your order to be insured, so that it can be replaced if it should go missing or get damaged in transit, USPS Priority Mail postal insurance. These can be replaced at no cost in the event of loss or damage in the mail. Our more economical uninsured Priority Mail method does not provide this protection.

International Orders
Your order may be charged customs fees (taxes, duties, processing fees, etc.) when it arrives. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. The shipping charges you pay us do not include customs fees. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. As a result, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. Know how your country's customs fees work before you order!

We sympathize with the frustration of having to pay customs fees, just to get a T-shirt or two, but we are also a reputable above-board company, so please do not ask us to commit international import tax fraud by marking your item as a "Gift" or with a lower value. Our policy is to include a customs form with each international package, declaring the actual value of your purchase.

Refunds and Exchanges

We stand behind our products and know that sometimes you don't receive what you expect. If we shipped the wrong product, or it arrived defective, contact us to arrange for the return or replacement of your purchase and to obtain an authorization number. Be sure to tell us your order number, the product and quantity purchased, and a brief description of the problem. We will provide you with directions for returning the item to us (and in the case of an incorrect product, may send you a postage paid envelope). Returns will only be accepted if you have contacted us for authorization. We will accept any product still in good shape for up to 30 days from the date of shipment. Please note that in the case of non-defective merchandise that matches your original order, shipping costs are non-refundable and you will be responsible for return shipping costs. All returns must be accompanied with the shipping slip and be received back within 30 days of your original purchase shipping date. Non-defective items will be assessed a 15% restocking fee. To be considered defective, shirts should show noticeable defects in the print, may have holes or tears upon arrival, or be sized more than an inch (in either direction) off the supplied measurements (see our Sizing Info page for more information). Minor loose threads, small print inconsistencies, or small variations from the supplied measurements are not considered defects, but may always be exchanged at the customer's expense.

Additional Policies and FAQs

Most of our items are available for wholesale. If you are interested in purchasing items for wholesale, contact us and we can get you information. We also do custom printing with a minimum of 12 items to be printed. Again, if you're interested, contact us!

Last Updated November 04, 2008

Etsy's Policies

Terms of Use • Privacy Policy • Copyright Policy • DOs and DON'Ts