tomokotahara's Shop Policies

Welcome

ORDER POLICY
# Sorry, my products are basically no return, no refund (besides damages, losses).
Items are all hand made,I will help you when you aren't satisfied, please send me a message.

<RESERVED, MADE BY ORDER>
# Made by order Items will take 3 - 5 days to finish.
#Item on hold is max 5 days.Over 5 days, I will relese the item when I couldn't receive the payment.
# Made by order products are not able to be accepted cancellation after your payment.
# Reservation or made by order Items must be paied forward.

Payment

# I accept paypal, credit card via paypal, pay checque via mail.
# Payments are must completed by three days from your order date( besides specific case, sending pay cheque by mail etc.), your order date means you finished your "check out".

Shipping

SHIPPING POLICY
# shipping rates for the hats and bags, some of corsages are including insurance and handing.

#Item will be shipped in 1-2 *business days(Mon-Fri)from date of receiving payment.(besides specific case /e.g. ;custom order Items, out of town, vacation,etc. I will let you know about the shipping date.)Holiday season will be next day shipping, besides made by ordr items.

---Costs and Arriving
**Basicaly I don't ship Saturday/Sunday

<to Canada>
The standard shipping costs for hats and some of corsages, bags are by Canada post express.
It will take around 3 business days to arrive.
Flat items are ship by mail it will take around 14 days to arrive.

<to US>
The delivery standards for hats and some of corsages, bags are taking around 7 business days to arrive by Canada post small packet air.
Small or flat items are shipped by mail or ground it will take around 14 days to arrive.

If you would like to take faster shipping method,please letting me know.

<Other International>
Delivery standards for hats and some of corsage, bags are dependent on the country/area.
It will take around 10-14 *business days(couple of weeks or more a few days) to deliver.
Flat items are ship by mail it will take around 14 days to arrive.

Refunds and Exchanges

Basically items are no refund, no exchanges.
Besides the cases below,in those situation,I will help you. Please send me a message first.

<items have been loose or completely damaged>
In these case, I will refund or re-send the item with returning the item you got(besides it loses)
#The item losses by delivery
#The item have been completely broken or damaged by delivery and could not wear
#The item was different item as your order

<Other cases>
I will help you.
Please conversation me by etsy message or e-mail me to
tomokotahara [!at] gmail.com

Additional Policies and FAQs

***For wholesale inquires;
tomokotahara products are sold around the world to cool boutiques and stores. Please e-mail to tomokotahara [!at] gmail.com
for to have more details.

Last Updated December 20, 2009

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