LolaAndWinston's Shop Policies

Welcome

Welcome to Lola & Winston!

Payment

In-stock items paid through Paypal will be shipped within 48 hours after payment is completed. In-stock items paid by personal check will be shipped 48 hours after check clears. Some items are made to order and will need 3-5 business days to ship unless otherwise noted. Please make us aware of any time restraints and we will try to accommodate as best as we can.

Shipping

If expedited shipping is necessary, we will ship 2-day or overnight through USPS with shipment confirmation. Please indicate if you want the item gift wrapped.

Refunds and Exchanges

If doesn't fit or you are unsatisfied, please return for full refund, excluding shipping. We would also be happy to exchange or alter the item to your liking. Basically, just email us and we'll work it out!

*In order to return item for refund, the item must be in the same condition as it was when received by the buyer.

Additional Policies and FAQs

If there are any concerns about the strength and durability of our collars and leashes, please email us so we can discuss your breed!

Last Updated June 22, 2009

Etsy's Policies

Terms of Use • Privacy Policy • Copyright Policy • DOs and DON'Ts