MetalingMind's Shop Policies

Welcome

This line of jewellery is inspired by days gone by. I have incorporated images of antiques and nature with intricately detailed metal to create pieces that invoke feelings of nostalgia and comfort. There is a patina on some of the brass pieces which darkens the metal in a not-so-uniform way to add to the vintage look.

I have given all the brass a quick coat of spray sealant. Eventually the sealant will wear off and even the brightly finished brass will darken over time. You can maintain the seal by using a car or furniture wax. Due to the nature of the process there may be small bubbles trapped within the resin. I will make a note on any listing where the bubbles are more noticeable.

Rest assured, I'm a stickler for details and quality so if a piece has a bubble (or anything else, for that matter) that detracts from it's appearance it won't even make it onto Etsy!

Payment

I happily accept PayPal. This secure system allows you to pay using a credit card without a PayPal account!

After 48 hours I will send you a friendly reminder via email regarding outstanding payment. I will relist items 48 hours after the reminder and cancel the transaction for you.

Shipping

I am very happy to ship internationally! I've tried to give some general ideas for postage to the different continents. The general cost breakdown is the same outside of Canada and the US.

I will ship to your Paypal address. I will convo you if this address differs from your Etsy one.

I would like to offer you some shipping options with Canada Post due to the relatively high cost to move goods from Canada.

More affordable rates and estimated times:
Canada: $2.50 Regular Mail (1-2 weeks)
US: $3.00 Light Packet Air (1-2 weeks)
International: $4.00 Light Packet Air (1-2, up to 6 weeks)

Insured, trackable rates and guaranteed times with Xpresspost:
Canada: $8.00 (1-3 days)
US: $20 (2-6 days)
International: $45 (3-7 days)

If, for some reason, there is a discrepancy in the shipping charges I will refund you the difference.

Should the need arise I will gladly track items and issue refunds for those items shipped using an insured method.

Refunds and Exchanges

I want you to be pleased with your purchase and love to wear it! If, for some reason, you are not please contact me within 5 days of receipt of the item so we can resolve the situation. If you require a refund please ship the item back, in its original, unworn condition, to me using a trackable method and I will gladly refund you minus the shipping costs.

Additional Policies and FAQs

All designs are © 2009 Colleen Cyca. All Rights Reserved.

Last Updated September 14, 2009

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