myhydrangeahome's Shop Policies

Payment

Custom orders are non-refundable and require a 50% non-refundable deposit. If an item you have ordered is out of stock or on backorder, you will be notified within 24hrs.

Shipping

Orders will be shipped within 2-3 business days; custom orders allow 2-3 weeks. You will be notified by e-mail when your order is shipped (if e-mail address has been provided).
Orders will be shipped either UPS or USPS. I will choose the most economical. Shipping rates listed are only an estimate. The rates are based on weight and zip code. Occasionally when ordering larger items, shipping may be more than what is calculated during checkout due to an oversized box. If this is the case you will be notified of the extra charge and will have the option to go ahead with your order or you may cancel at this time. You will not be overcharged. If actual shipping rates are less than what is calculated by the shopping cart, you will only be charged the actual shipping rates. Please email me for rates outside of the US. Thank you.

Refunds and Exchanges

Requests for refunds must be made within 10 days of item's receipt (as indicated by delivery confirmation). Please call asap to receive authorization from us to return merchandise for any reason. Returns cannot be accepted without prior authorization. Shipping charges are not refundable.

Last Updated October 02, 2009

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