readingroombookshop's Shop Policies

Welcome

Welcome to Reading Room Bookshop.

We are a family owned business located in sunny South Florida. Reading Room Bookshop was established in February 2007 with the #1 goal to provide all customers with a positive shopping experience.

In our Etsy shop you will find a variety of craft supplies and handmade items.

We take pride in stocking our own inventory to ensure the best possible shopping experience for our customers from accurate and detailed product listings to securely packed items and quick shipping.

We offer a 100% satisfaction guarantee on all products.

Visit our site at: http://www.readingroombookshop.com

Payment

We accept MasterCard, VISA, Discover, Amex and E-Check thru PayPal. Money Order/Cashier Check. All payments must be made with in 3 days. If no payment has been received and every attempt has been made to the buyer with no response, we reserve the right to re-list the item.

Please make Money Orders/Cashier Checks payable to:

Reading Room Bookshop
PO Box 16996
Plantation, FL 33318-6996

Include a copy the transaction number with your payment.


We charge sales tax for items shipped to: FL (6.000%).

Shipping

All items ship with in 24 hours of receiving payment except on Holidays. Those items will be shipped on the next business day. Any orders being processed as an E-Check, Money Order or Cashier Check will be held until payment has cleared. Once payment is received and has cleared, your order will be shipped with in 24 hours. We provide a delivery confirmation number on all domestic shipments. Delivery confirmation is not available for USPS First Class International shipments.

We ship items using the United States Postal Service (USPS) and UPS. Shipping methods are stated in each item's listing.

Combined Shipping Discounts

Additional items may be purchased and sent combined for a discount. The buyer is to pay the highest S & H rate on the order and then $2.00 for each additional item. Buyer must pay for all items with a single payment to receive discounts. (Does not apply for International shipments.) International customers please contact us for combined shipping rates.

Please note listed shipping rates include handling fees.

International Shipping to Canada Only.

(Shipping to the USA & Canada Only)

International Buyers Please Note:

Import duties, taxes and charges are not included in the item price or shipping
charges. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

Domestic Mail Estimated Delivery Times*

Below are the estimated delivery times per the United Stated Postal Service (USPS) for each of the following shipping methods. The estimated times also include shipping to *(Alaska / Hawaii / US Territories.) Note delivery times can take longer than stated depending on the destination and time of year.

Express Mail: 1-2 days*

Priority Mail: 2-3 days on average*

First-Class Mail: 2-5 days*

Parcel Post: 2-9 days can take up to 21 days

(With in the 48 states for most destinations.)

*Delivery to Alaska / Hawaii / US Territories

Approximately 3 to 6 weeks

Media Mail: 2-9 days can take up to 21 days

(With in the 48 states for most destinations)

*Delivery to Alaska / Hawaii / US Territories

Approximately 3 to 6 weeks.

International Mail Estimated Delivery Times*

Below are the estimated delivery times per the United Stated Postal Service (USPS) for each of the following shipping methods. Note delivery times can take longer than stated depending on the destination and time of year.

Global Express Guaranteed: 1-3 days*

Express Mail International: 3-5 days*

Priority Mail International: 6-10 days*

First-Class Mail International: 4-7 days*

Refunds and Exchanges

We offer a 100% satisfaction guarantee on all products or refund in full minus the shipping and handling charges, upon return of the item in the same condition as received, and the return must be postmarked within 7 days of receipt. Customer pays return shipping fees. Please contact us prior to returning any item.

Additional Policies and FAQs

Frequently Asked Questions

Q:What is your return policy?

A:We offer a 100% satisfaction guarantee on all products or refund in full minus the shipping and handling charges, upon return of the item in the same condition as received, and the return must be postmarked within 7 days of receipt. Customer pays return shipping fees. Please contact us prior to returning any item.

Q:Do you combine shipping?

A:Yes. We provide combined shipping discounts: Additional items may be purchased and sent combined for a discount. The buyer is to pay the highest S & H rate on the order and then $2.00 for each additional item. Buyer must pay for all items with a single payment to receive discounts.

Q:What shipping method do you use?

A:We ship items using the United States Postal Service (USPS) and UPS. Shipping methods are stated in each item's listing. We provide a delivery confirmation number on all domestic shipments. Delivery confirmation is not available for USPS First Class International shipments.

Q:What forms of payment do you accept?

A:We accept MasterCard, VISA, Discover, Amex and E-Check thru PayPal. Money Orders/Cashier Checks

Q:Do you ship International?

A:Yes. International Shipping To Canada Only .

Q:Do you charge sales tax?

A:Yes. We charge sales tax for items shipped to: FL (6.000%).

Q:What is the status of my order/shipment?

A:We send e-mail notifications for all orders, payments, shipping status and shipping confirmations.

Q:When will my item be shipped?

A:All items ship with in 24 hours of receiving payment except on Holidays. Those items will be shipped on the next business day. Any orders being processed with a Money Order/Cashier Check or E-Check will be held until payment has cleared. Once payment has been received and clears, your order will be shipped with in 24 hours.

Q:Will you ship to a alternate address?

A:Yes. If you wish to have your purchase shipped to a different address and/or sending it as a gift, please notify us. All shipments include invoices. If purchasing as a gift let us know and only a packing slip will be enclosed.

Q:Do you leave feedback?

A:Yes. We will provide feedback after feedback has been provided by you regarding your experience with us. To ensure us that you are happy and 100% satisfied with your purchase and experience. If you have any issues that need to be resolved, please contact us first before leaving any negative feedback.

Last Updated October 30, 2009

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