thegreatnorthern's Shop Policies

Welcome

We craft unique items for you and your home all based around the idea that Twin Peaks is awesome. Since everything is hand made there are sometimes slight imperfections or differences. We think this adds to the charm. Come join us in The Great Northern and see for yourself!

Payment

We accept Paypal orders as well as checks. However, if you pay by check we will not ship your order until the check clears. Same for Paypal. We will ship the order when your money goes through. If you have purchased an item and not paid, the order will be canceled after 3 business days of non-payment.

Shipping

We ship everything First Class via the USPS. If you want any insurance or upgraded shipping please message us before paying so we can adjust the invoice for you.

Refunds and Exchanges

Sorry, but we cannot be responsible for items lost or damaged in the mail. If such a thing happens to you we would like to work something out with you so PLEASE contact us if this happens! We do not accept exchanges on items. We really try to give as much detail about the items as possible so if you have any questions please contact us. That being said please tell us if anything is not to your liking so we can improve our shop!

Additional Policies and FAQs

We LOVE custom orders! If you see something in our shop you love but want slightly differently...as a pendant, as earrings, as a pin, let us know! We'd love to work with you on it!

Last Updated April 05, 2009

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