HannahMadden's Shop Policies

Welcome

Hello and welcome to my shop! Thank you very much for taking the time to look at my work.

Payment

Being based in the UK I have opted to accept PayPal payments only since these can be completed using a valid bank card in any country. If you would like to purchase but are unable to use this method for any reason, then please do get in touch and between us I am sure we can make alternative arrangements.

Shipping

All of my items are shipped in appropriate packaging via Royal Mail standard mail services. All items are sent with a certificate of postage. I am happy to send via 'signed for' and/or 'next day' services, however there will be additional charges for these methods - please contact me first. I ship between 10am and 4pm (GMT) on Tuesday's and Friday's unless otherwise required/agreed.

Refunds and Exchanges

I make every effort to clearly advertise as much detail about my work as possible including sizes, materials, colours etc. If an item is lost or damaged during transit then, where possible, I will supply a replacement. Since most of my work is unique and limited in quantity replacement may not be an option and therefore I will happily refund you. Where an item is damaged in transit then I request that the item (and it's original packaging) is returned before a refund can be provided. If you purchase something but simply change your mind I will be unable to refund but would like to hear from you regarding why this is the case.

Additional Policies and FAQs

I retain the copyright on all of my work and as such I am the only person authorised to reproduce or duplicate any of my work.

I offer no guarantees or warranty due to the nature of my work.

Last Updated March 18, 2009

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