Chennacollections's Shop Policies

Welcome

My pricing system:
Here's how I arrive at my prices.

[Cost of materials
+ AUD$ 20/hour on labour
+ 10% of the above for overheads
+ 15% profit]

By using this website, Chenna Collections acknowledges your acceptance of the policies and terms of use. If you do not agree with our policies or terms of use do not continue to use this website or proceed with your order from chennacollections.com. If you have questions regarding our policies, please email nancy [!at] chennacollections.com.au

Payment

We currently accept payment through PayPal. 10% GST applies to Australian orders.

Shipping

Chenna Collections offers free shipping for orders above AUD$100 within Australia via Australia Post. For orders below AUD$100, and international orders, shipping costs will apply.

Refunds and Exchanges

To return a purchase made from Chenna Collections, the customer must contact Chenna Collections at nancy [!at] chennacollections.com.au within 7 days of receiving the product. A complete refund or exchange will apply to all returns, minus shipping and handling. Shipping is only refunded if the return is the result of an error made by Chenna Collections.
IMPORTANT NOTE:
Refunds will not be available if the returned products have been damaged, worn, or altered in anyway before return to Chenna Collections.
All custom orders and gift card purchases are final and cannot be returned.

Additional Policies and FAQs

Our Warranty policy

All our bags have a 6 month warranty on them. We are sure that you will have no problems with Chenna Collections bags, however, if within the first 6 months of purchase there are any faults or damages as a result of our craftsmanship, just send it to us and we will return it to you as good as new without any charges.

Last Updated April 18, 2009

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