EmeliaRo's Shop Policies

Welcome

THANK YOU for taking a look around my shop! I make what I like, I like what I make, and I can only hope you like it too! I have several items for sale in my shop but my favorite thing to do is to work together with customers on custom pieces. If there something you've been looking for but haven't found yet, let me know! I'd love to make something just for you!

Payment

At this time, the following methods of payment are accepted in my shop: Paypal or Money Order. If neither of these methods is an option for you, please contact me as it is possible that we may be able to figure out an alternate method of payment for you.
Payment IN FULL must be received prior to shipment of any items.
Any customers residing in the state of Iowa and using Paypal as their method of payment will automatically be charged a 7% Iowa State sales tax. Customers residing in the state of Iowa who wish to pay via Money Order, please contact me prior to purchasing any item(s) as I will have to adjust the price to accommodate the 7% sales tax.
If for some reason you wish to cancel an order, please contact me. I understand that there could be many reasons why an order would need to be cancelled and I am only asking to be informed as to your reason. If no reason is given/no contact is made, I will be forced to report the transaction to etsy admin which could have negative repercussions. There's no reason we can't get things straightened out ourselves right!? :)

Shipping

All items are shipped via USPS, first class with insurance and delivery confirmation unless otherwise noted.
If you'd prefer an alternate form of shipment (upped to USPS Priority, UPS, FedEx, etc), please contact me prior to purchase and I will be happy to accommodate.

Refunds and Exchanges

As a general rule, I do not accept returns or issue refunds. I do my very best to ensure (prior to shipment) that you, as my customer, are completely satisfied with the piece of jewelry you're purchasing from me. If for some reason there is a problem after you have received your item, PLEASE contact me right away. I am a very reasonable person and I will do my best to see the situation resolved. Whether shipped via USPS or UPS, I ALWAYS purchase delivery confirmation and insurance on all the packages I send out. I am not responsible for what happens to a package after it leaves my hands but again, if there is a problem during shipping, please contact me asap. I'll do whatever I can to see the situation resolved.

Last Updated April 07, 2009

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