MollyCuddles's Shop Policies

Welcome

Welcome!

Thank you for visiting my store policies to find the answer to your questions. If you can't find a satisfactory result, don't hesitate to send a message!

Payment

I only accept Paypal. If there is any difficulty with this, please contanct and other arrangements can be discussed.

Payment needs to occur within FIVE working days or the item will be relisted.

If there is no reason for a cancellation or non payment, a report will be issued to Etsy staff.

Shipping

Purchases will be shipped out within two days of the receipt of payment.

As the weight of the items varies quite dramatically from item to item, and postage rates vary just as dramatically from country to country, the postage given is an average approximate.
Refunds will be given if the payment exceeds what's used for postage.

There generally is no quarantine issue, but please check with your country if there is any doubt!

Refunds and Exchanges

Refunds are only given if the item is damaged in transit or upon arrival. Reason must be given and item can only be returned on the day it arrives.

Additional Policies and FAQs

F.A.Q.

Q: I loved that scarf you listed a month ago, but it sold before I could save up enough! Could you possible make another?

A: I can make something similar, but every item is handspun and hand dyed, so no two items can possibly be identiical, and some fleeces are aquired through special gifts, contacts and seasonal availability, so it's not always possible to match the wool, either.


Q: I've heard about unethical treatment of animals to cultivate fleeces, and I'm concerned about spinners being unaware of who they're dealing with... So...?

A: No worries there, all my fleeces are obtained from local farmers and, in the cases of speciality fleeces (rabbit, dog, etc) they're all obtained from people who own and love the animals as pets.


Q: What kind of dye do you use?

A: I use dyes from a local dye-maker who works from home. Where possible, the dyes are natural, but some colours are simply impossible to get from natural pigment.


Q: Where are your patterns dervived from? Are they your own?

A: Sometimes. Sometimes I use freeware patterns, sometimes patterns frombooks, and others, a combination! I will often adapt patterns to my taste.


Q: What wheel do you use?

A: I use an Ashford- a New Zealand make, and a Tara upright, an Australian make.

Last Updated April 19, 2009

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