zoeest's Shop Policies

Welcome

Hi, welcome to my shop, here you'll find handmade collage jewellery for Women.
Please read my polices before you order.

Payment

I accept PayPay only, please remember to pay for all items within 3 days of purchase. I will convo you to remind you if you don't pay immediately. Please note that for purchases where payment is not made within 48 hours the transaction will be cancelled. I will do my best to contact you prior to cancellation.
If you cannot pay, and would like me to hold an item until pay-day, please contact me!

You may pay for your order with your credit card or bank account via PayPal.Choose Paypal as your payment method, and follow this through to the Paypal page, then click on Credit Card payment.

Payment must be made in full before the item is shipped.

CURRENCY CONVERSION
All prices are in US Dollars but Paypal will automatically convert other currencies at checkout, so you can buy from my shop whatever your local currency is.

For up to date conversion rates check http:/www.xe.com/

Shipping

I am happy to post anywhere in the world.

Your item will be dispatched within 3 working days of receipt of your payment, except where explicitly stated otherwise in the shop announcement.

I will send to the address on paypal unless I am told otherwise.

Items sent to UK and sent via Royal Mail, 1st class (estimated delivery 1-2 working days)

International orders are sent via Airmail estimated delivery 3-10 working days.
Please note that you may be responsible for import duties and customs. This is beyond my control and is determined by the country of import. Buyers are responsible for any custom charges.

I always obtain proof of posting, if your item has not arrived after the above times please contact me.

Refunds and Exchanges

If, for some reason, you are not happy with your purchase, please contact me as soon as possible to let me know that you are unhappy. I appreciate my customers very much, and want them to be happy. Unfortunately I cannot offer refunds for a change of heart.
Items must be returned to me (by airmail if outside the UK) before refund or exchange. I advise customers to obtain proof of postage when returning items.

Additional Policies and FAQs

WHOLESALE ENQUIRES
Please feel free to convo me and will give you my wholesale prices.

COPYRIGHT
All photographs, text and designs in this shop are © Copyright zoe est woods. All rights reserved - please do not steal them. Photographs may be blogged etc, credited to me and linked back to the source - much appreciated!

FEEDBACK
I would love you to leave feedback, it is always appreciated when I hear that your item has arrived safely and you are happy with your purchase. However I will understand if you would prefer not to as I respect buyers' privacy. It is always helpful to know how you found me, let me know in an e-mail or convo, thanks!

WANT TO KNOW MORE?
Convo me, I love to chat.

Last Updated April 24, 2009

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