HeartofHolland's Shop Policies

Welcome

Welcome to my little shop. I love sewing and love making all the items I have for sale. If you have any questions please convo me and I will try and help you!

Payment

Payment is due in advance on all orders please. Custom orders cannot be cancelled once started upon.
Prices are in US Dollars, but when you come to pay, Paypal works out the amount due in your own currency. Alternatively you could use http://www.xe.com/ to help you work out the price. Sorry for the inconvenience.

Shipping

IMPORTANT INFORMATION ABOUT SHIPPING.

I will gladly combine shipping for you to keep postage as low as possible. Please contact me if you have any questions about this and I will let you know the exact shipping costs.

Your order will be shipped by priority airmail to ensure the fastest delivery, unless otherwise mentioned in the descrition of the article. Unfortunately priority shipping offers no tracking or insurance. If you want your parcel to be sent with insurance, please contact me before payment and I will send you an adjusted invoice.
If you choose not to insure your item we cannot be held responsible for damaged, lost or misplaced orders.

INTERNATIONAL CUSTOMERS
Some countries apply import taxes and customs fees on all packages over a certain price coming into the country. All customs fees and duties are the responsibility of the buyer.

Feel free to convo me if you have any question.

Refunds and Exchanges

Please contact me within 7 days of receipt if you believe your item to be faulty or not as described and I shall endeavour to sort things out to your satisfaction.

Last Updated August 11, 2009

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