withamhandcraft's Shop Policies

Welcome

Thank you for visiting Witham Handcraft's Etsy store. This store features handcrafted items from Robert and Terri Witham.

We are confident that you will be impressed with the quality and value you receive when you trust us with your handcrafted product needs. This page outlines some basic business policies we have adopted to make each transaction a satisfactory experience for everyone involved.

Payment

Payment by PayPal is preferred. However, we gladly accept payment by check or money order. Please note that orders paid for with check or money order may be held until the funds clear our bank. This may add up to one week to the order processing time.

Shipping

We ship all orders via USPS first class mail. Shipping and handling costs are included in the item price. The listed price is what you pay for each item. There are no hidden or "surprise" charges.

Refunds and Exchanges

Every order is fully warranted against defects in materials or workmanship. We guarantee you will be satisfied with your purchase or we will replace the order free! You pay only the return shipping for any warranty or exchange.

Please contact us within 3 days of receiving your order to request an exchange.

Additional Policies and FAQs

Bulk and custom orders are welcome.

Last Updated June 13, 2009

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