brendamarks's Shop Policies

Welcome

Thank you for your patronage! I will do my best to ensure that you are satisfied with your purchase and customer service.

Items are made and stored in a smoke-free home, but we have a dog. No extra charge for dog hair – just kidding. I try my best to keep my shipping area free of pet hair.

Payment

Esty transactions are completed through PayPal. PayPal accepts major credit cards and e-checks, and your financial information is very secure. I appreciate prompt payment! All payments must be received via PayPal within two business days. I don’t want to, but I may need to cancel your purchase if payment is not received in two business days.

If you need assistance making a purchase on Etsy, please follow the link below for all the information on payments through this site: http://www.etsy.com/help_guide_checkout.php

Shipping

Orders are shipped first class through USPS, usually within two days of payment. Expect your order in one to two weeks (in the US). If you would like a shipping upgrade or different method of shipping, please convo me before payment. Yes, I do ship overseas via USPS.

I will package your items to make sure your order will arrive in the condition you see in the item photos, but I cannot be responsible for any damage or delivery problems once it leaves my hands. If you want to purchase insurance, please convo me.
You should also know that I recycle clean packing materials (cardboard, “peanuts”, etc.). Please let me know if you want your item/s in new packaging: that will entail additional charges.

Also, gift wrap is available for an additional charge, depending upon the item. Please convo me to discuss it.

Refunds and Exchanges

I want you to be happy! If you are not happy with your purchase, please contact me within five days of receiving your order to let me know. I will work with your to solve the problem. Please read item descriptions and convo me if you have questions. Shipping charges are nonrefundable.

Additional Policies and FAQs

Privacy -
I respect your privacy will not share your personal information with others.

Other-
All original art for sale is copyrighted by Brenda Marks. Please respect copyright laws!

Last Updated January 12, 2009

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