luxielou's Shop Policies

Welcome

Hi and thanks for stopping by! I'm Nikki! (Luxie Lou). Please feel free to contact me with any questions, concerns or ideas.

All items are Luxie Lou Designs originals. They are not intended to be copied, redistributed or reproduced.

All of my items are made with time and care. My resin pieces are made in multiple steps to ensure you are receiving a well made quality product. You WILL NOT find sticky uncomfortable resin pieces here!! ♥

Payment

Payment is due immediately after purchase.

If you are new to Etsy you can find directions to complete your purchase here http://www.etsy.com/help_guide_checkout.php

NON-PAYMENT:
All payments are due at the time of purchase. Any payments not received within 3 days (5 for MO) of your purchase will be canceled and appropriate feedback will be left.

Shipping

All purchases will ship after payment has cleared.

All items are shipped via USPS first class. If you would like an item quicker please contact me for shipping rates.
All items are carefully packaged in a bubble mailer.

SHIPPING INSURANCE:
While not required insurance is recommended in case of loss or theft while your package is on its way to you. If you would like insurance please contact me for rates.

DELIVERY ADDRESS:
Please make sure your Paypal address is current and accurate! This is the address your item will be shipped to.

Refunds and Exchanges

If for any reason you unhappy with your purchase please contact me within 5 days of receiving. If there is an error on my part I will either refund or exchange your purchase.

If there is a problem with your order please contact me before leaving negative feedback. I want all of my customers to be happy and satisfied with their purchase!

There are no refunds or exchanges on custom items. All custom items require customer approval before the item is listed.

Additional Policies and FAQs

Custom Orders:
I love creating custom orders for my customers! If you have an idea for a custom piece please contact me. I would love to work with you to bring it to life!

Please feel free to visit my flickr - http://flickr.com/luxielou
Thank you :)

Last Updated August 18, 2008

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