FAQ
What currency is the fee in?
US Dollars.
What time zone determines the twenty-four hours of the day?
Eastern Time in the USA. This is GMT -4:00. The Showcase changes
each day at midnight Eastern Time.
Can I cancel a spot after I've made a reservation? Are the fees refunded?
We will only cancel and refund spots under very special
circumstances. Deciding you are no longer interested in the spot
you purchased does not count. If you feel you have a valid case
please email support@etsy.com.
Where's my Showcase?
Make sure you are checking the correct Showcase. You can find
your Showcase spots on the Your Etsy page; click on the "Showcase"
link under the Money heading in the left hand column. This is
also where you can organize a killer line up for your Showcase.
OK, but I'm not seeing my listing there....
If you are viewing the Showcase on your spot's day, but you
aren't seeing one of your listings, try clearing your browser
cache and cookies, then restart your browser. It is often an
issue of stored internet information and don't worry, other
users are checking out your item and shop!
I have two accounts, I purchased a Showcase in the wrong
account, can I get a refund?
We're really sorry, but just as with listings, we can't offer
refunds or exchanges for Showcase spots purchased in the wrong
account. So an extra reminder to those of you with multiple
accounts, double check which account you're signed into before
you purchase showcase spots!
Are the Showcase limits per individual account or per human user?
If you have multiple shops, each account is allowed the maximum
number of Showcases:
Main Showcase: up to 2 spots every 2 weeks
Storque/Gift Guide: up to 2 spots every 2 weeks
Category showcases: one slot per day per category
What happens when the site is taken down for maintenance and I
am in the Showcase?
We will issue a refund for the equivalent amount of time the
Showcase was unavailable. The refund will appear on your Etsy
Bill within 3 days.
What happens when an item being displayed sells?
The Showcase pulls up the next Featured Item in your shop, then
the next, then the next. If all your featured items sell and you
do not add more, the Showcase will randomly pull another item
from your shop. This random item will change each time the
Showcase is loaded.
If you have purchased a spot in a Category Showcase and have
no more items for sale in that category, a blank space will appear.
What types of items are allowed in Category Showcases?
To purchase a Category Showcase spot, you must have items listed
in that Category. If your item is in an inaccurate Category, it
may be removed from the Showcase. We can't offer refunds in these
cases, so please make sure your items are correctly categorized
before buying a Category Showcase spot.
Any tips for using the showcase?
Be sure to take beautiful, clear photographs of your items.
Having an outstanding image can really help draw a shopper's
interest and sell an item.
Pick a Showcase date when you will have several opportunities
to check on your listings. If your featured items sell, be
ready to select new items. Also, if you like to ship on
particular days of the week, it may be best to schedule
Showcases conveniently around this day.