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CustomerCare CustomerCare's Articles 40 in all
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Attention sellers!  This is an important message about your bills!In order to keep Etsy growing, we rely on the fees we collect from sellers. This is vital to the success and future of Etsy. As of January 1, 2008, a new Billing Policy will be put in place to motivate sellers to settle overdue accounts. This is how ...
Hi sellers! Protect yourself and your customers by getting some type of proof of shipping when you mail out your orders. We know that not all sellers like to require this sometimes expensive service, but if items are lost or stolen from the post, the burden of proof falls upon the sender (you know, just like ...
Dear Sellers!Your Etsy bill is due on the 1st of each month and you can pay it at any time. It becomes overdue on the 15th of the month, at which point you may start to notice some nagging reminders popping up in Your Etsy.In order to clear up some confusion about billing, we've extended the payment grace period ...
Urgent! The seller closed their shop! Help! Or did they...Just remove items for sale in their shop? Etsy sellers are not required to sell items in their shop. If they remove items it might mean that they can't keep up with orders, are out of stock, or maybe they are on vacation. Not to worry! If you made a purchase on Etsy ...
So, you've found the perfect item on Etsy, and now it's time to pay! Credit card payments on Etsy are handled at PayPal, a secure online financial service. You can pay with a credit card without signing up for a PayPal account. You can also sign up for a PayPal account while purchasing an item. Signing up for a ...
In order to clarify Etsy’s policy concerning the use of language and images on the site, Etsy has updated the wording of the  DOs & DON'Ts slightly. (Please note that these are not policy changes; these are the same policies that were implemented at the time the DOs & DON'Ts were launched Spring 2007.)People on Etsy ...
We all know the holidays are the busiest time for shopping, so lots of Etsians are glued to their computers watching the orders pile in.  But, we all have those relatives who beg us to come over so they can stuff our faces and pinch our cheeks.  If your granny doesn't come equipped with the latest in WiFi, make sure ...
We ask that sellers do everything they can to help a buyer, and to honor the contract they've made when a sale takes place. (See our Terms of Use for more information.) However, if a seller cannot proceed with the sale due to an exceptional circumstance, they may refuse service to a customer. In this case, the ...
We live in a world where not everything is perfect. Sometimes things just don't work out the way we wanted and words are hastily spoken. These not-so-perfect moments sometimes end in not-so-great feedback. However, mistakes happen, but things can be fixed. (At least on Etsy!)Negative and neutral feedback ...
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