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CustomerCare's Articles 51 in all shop . profile |
Clarifications and Changes: Updates to Etsy's Site Policies
Last week we let the Etsy community in on a "sneak peek" preview of the proposed updates to our site policies in the DOs & DON'Ts of Etsy. During this preview week, we received lots of feedback and discussed the policies in the Forums, by Conversations and email with members of the Etsy community. After a rather …
Being Safe on Etsy: Spotting and Avoiding Advance Fee Fraud
It's important for us at Etsy to ensure our community is safe while using the site. Unfortunately there is no foolproof way to ensure safety online at all times. Sometimes all we can do is give information and hope that well informed users will be able to protect themselves. As the Etsy name spreads …
Not-So-Top-Secret: Policy Sneak Peek
Psst ... Secret Squirrels! You may not know this, but for the past few months, a special task force at Etsy has been locked away in a tiny conference room, buckling down to polish up Etsy's site policies. I've just smuggled some highly classified documents out of the heavily-guarded, steel-doored Lawyer Hole …
About Us: Bernadette a.k.a. bernsweeney
Bernadette Sweeney, a.k.a. bernsweeney, heads up Etsy's Support Team. Before starting at Etsy in May 2009, Bernadette worked for companies such as Community Connect Inc. (now Interactive One) and 1-800-Flowers.com. She brings with her a wealth of professional experience and also her warmth and concern for …
Billing Alert: Updates to Etsy’s Billing System
UPDATE (6/25/09): With the migration to our new credit card processing system complete, some remaining sellers over the next billing period may need to re-enter their credit card information. This is a one time action; you will not need to re-enter your credit card information every month, unless your card …
An Apology from Etsy's CEO, Maria Thomas
Dear Etsy Sellers,This is the kind of note CEOs generally don’t enjoy writing. Because, this is the kind of note that says, “We messed up, and we’re sorry.”Over the weekend, Etsy messed up. We prematurely sent out notices to sellers whose bills we had identified as “overdue.” This overdue notification was a change in …
Billing Alert: Clarifications to the Billing Collection Process
UPDATE: This article was corrected on March 16, 2009. We have removed the message on the Sign In page about overdue accounts at this time. We have decided to postpone implementing this billing reminder change until later this spring. We will communicate in advance when this will take effect. (The article …
Billing Alert: Change to Overdue Bill Collection
UPDATE: Sellers, we are bringing this post back up to the top as a reminder. If you have any questions about your bill, please contact billing@etsy.com privately. Note, you can now pay your Etsy bill using PayPal. Read about this new option here. We now accept payments under $1, so we expect all sellers to pay the …
Tech Updates: New Tools for Flagging
Today we released an update which will make it easier to flag an item on Etsy. If you notice an item listing that violates Etsy's site policies, you can "flag" it to notify the Etsy Support admin who work on Content. Previously, the "Report this item to Etsy" link would lead you to contact Support by email; now the …
great style
by SerendipSisters
on Holiday Gifts for Hi...
great style
by SerendipSisters
on Holiday Gifts for Hi...
Thanks for including my felt bag! I had such trouble ...
by kazzki
on Etsy Finds: Shades o...
One of my favorite fall colors! Thanks for sharing these ...
by felicitycrew
on Etsy Finds: Shades o...
Great list.
by mgilinfo
on Vote! Which Thanksgi...
gorgeous.
by mgilinfo
on Choosing a Holiday C...
Oh, this is one of my favorite colors at the ...
by felicitycrew
on Etsy Finds: Shades o...