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adubois's Articles 8 in all
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Holiday How-To: Offering Services

Sellers: it's never too early to start thinking about the holiday shopping rush! During the holiday season last year, the Etsy Support Team learned a lot about the issues that sellers face when offering services to Etsy buyers. This season, you may want to offer some promotions and additional services to …

About Us: Amber aka adubois

Amber aka adubois is part of the hard-working and ever-growing Support Team and is known for the fire in her belly when it comes to busting resellers and other evil-doers on the site. Amber also shows compassion for those who may have simply misunderstood Etsy's selling policy.   MP4 | Youtube | Blip.tv |  …

About Us: Erin aka ErinHaldrup

Erin aka ErinHaldrup works on the Support Team and was one of the first Etsy employees after Matt and Emily joined the founders. She hails from Indiana originally and went to painting school here in New York City.MP4 | Youtube | Blip.tv | Subscribe in iTunes As a New Orleans enthusiast, Erin did a number of  …

Etsy Finds: Vintage Straw Purses

There are some fantastic vintage goodies to be found on Etsy — and the new 'vintage' search option has made it that much easier to shop for them!  Vintage accessories have been a particular vice of mine for a long time! It's sort of genetic — in the 1950's and 1960's my grandmother had a small shop that sold antiques …

Fresh Shops: SecondLineFrames

The Earth Tones series features sellers that repurpose, recycle, and reuse materials. This week's eco-friendly contribution to the Fresh Shops series features SecondLineFrames, which opened in January.  I was immediately taken by the items in their shop — exquisite frames both beautifully crafted and …

All About Etsy FAQ Series: Meet the Content Folks on the Support Team

In this installment of the All About Etsy FAQ Series, we'll introduce the precious few in charge of investigating flagged items on Etsy: the Content folks on the Support Team. Have you ever wondered what happens when an item is flagged on Etsy? Where do these reports go? Who reads them? What happens next?! A …

Etsy Finds: Bug Bracelets

Hi, my name is Amber, aka adubois, and I am happy to say that I am a new member of the Support Team at Etsy! The new members of Support were each asked to pick an item on Etsy that we think is pretty darn cool. Since I'm a bit of a jewelry enthusiast, I've decided to feature this beautiful lucite bangle by KolosStudio …

All about Etsy FAQ Series: Meet Customer Support

"Oh no! I'm having a problem and I need help but I don't know who to ask?"  As part of our All about Etsy FAQ Series, the Customer Support Team has detailed their role at Etsy and the best ways to communicate with them if you need help.We are here to help Etsians! The Support Team writes a Featured Column for the Storque …

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