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Etsy Seller Payment Survey
*Update* The survey has closed as of March 18, 2009. Thanks!*

Attention Etsy Sellers!

We want to make the selling experience better on Etsy and we need your help. We value your input and would love to gain some insight into your experience in accepting online payments for your business and on Etsy.

If you are an Etsy seller, please take our brief Payment Seller Survey. It'll take three minutes!

Click here to take the survey.

The survey closes in one week, so don't delay! Spread the word to your seller friends!

See related posts about other surveys


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Tags business, Etsy News, information, payments, PayPal, research, Seller Survey, selling, site features, statistics, stats, surveys, TechUpdates, Tech Updates, transactions
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96 comments     Login to add your own!

March 11, 2009 at 2:11 p.m. LaveMeSoapCo

done!

March 11, 2009 at 2:12 p.m. stupidpuppy

might want to include Canada on the list? :)

March 11, 2009 at 2:16 p.m. Girlontherocks

Question # 7 doesn't have a radio button for "Other" so if you just type in the box, it won't accept that answer.

March 11, 2009 at 2:16 p.m. cherrycreek

All done!

March 11, 2009 at 2:16 p.m. kaoruwerk

That was a good survey!

March 11, 2009 at 2:16 p.m. herflyinghorses

Yeah, went to take the survey and Canada isn't included. Also, I really hope that this survey isn't research for an in house payment system!

March 11, 2009 at 2:17 p.m. CarryTheWord

Done, thanks for asking for our input!

March 11, 2009 at 2:17 p.m. ptitebaloue

Just completed it... and was wondering too why Canada is not in the country list ?

March 11, 2009 at 2:18 p.m. minouette

Also thought it was odd that Canada wasn't on the list. After US sellers, isn't Canada the second largest group?

March 11, 2009 at 2:19 p.m. BobbiThisnThat

First time I've seen Canada being included in "other", but ok:)

March 11, 2009 at 2:20 p.m. Glitzer

Completed the survey! Looking forward to see the results!

March 11, 2009 at 2:20 p.m. OffTheHooks

yeah I'm in Canada too and I don't see it on the list! (glad its not just me!)

March 11, 2009 at 2:20 p.m. stupidpuppy

yeah haha, somewhat weird we've been forgotten this time around. o.O

March 11, 2009 at 2:21 p.m. trapperjane

Please add Canada to the otherwise long, long list equally important countries.

March 11, 2009 at 2:22 p.m. organikx

it's a little bizarre that canada isn't on the list of countries

March 11, 2009 at 2:24 p.m. trapperjane

I think we just got annexed ;).

March 11, 2009 at 2:25 p.m. theeye

booooo!
major fail on the list of countries...!

March 11, 2009 at 2:26 p.m. kutty

Canada has now been added. Sorry neighbor to the north!

March 11, 2009 at 2:27 p.m. dragonhouseofyuen

thanks for the survery, interesting questions and I hope that all sellers, and buyers can be accomodated with their most suitable form of payment process.

March 11, 2009 at 2:28 p.m. pinpinn

I missed that? Glad to see RME made the list though.

March 11, 2009 at 2:28 p.m. iwearitnatural

Just finished!

March 11, 2009 at 2:30 p.m. EJPcreations

Poor Canada :( I still love you.

March 11, 2009 at 2:37 p.m. AmandaSainsbury

all done :)

March 11, 2009 at 2:40 p.m. SweetLollipopShop

All done!! :)

March 11, 2009 at 2:41 p.m. IcingOnTheCupcake

Just took the survey!

March 11, 2009 at 2:55 p.m. PeppermintDaydreams

done!

March 11, 2009 at 2:57 p.m. bubbletime

Thank you :)

March 11, 2009 at 3:21 p.m. MikeRowe

Hey I sell miniatures! You left that one off the choices!!

March 11, 2009 at 3:43 p.m. taylorseclectic

Done!

March 11, 2009 at 4 p.m. oldworldprimitives

Thank you for offering this survey! Just when I had been wishing for more payment options on Etsy. :)

March 11, 2009 at 4:07 p.m. shabbyvintagemom

Just took it :)

March 11, 2009 at 4:32 p.m. CrochetRUs

I took it!

March 11, 2009 at 4:54 p.m. dropofsunshine

took it! Looking forward to reading the results!

March 11, 2009 at 6:18 p.m. aggieray

Looking now....

March 11, 2009 at 6:26 p.m. novadesigns

thanks for the survey. I look forward to seeing the outcome!

March 11, 2009 at 6:47 p.m. Karmacrochet

Done! Thanks for asking!

March 11, 2009 at 6:51 p.m. airyfairyjewelry

Donesies :)

March 11, 2009 at 7:12 p.m. ShinyAdornments

Done! Took WAY less than 3 minutes. :-)

March 11, 2009 at 7:14 p.m. RockisSupplies

Bada bang, bada boom - done! Interested in seeing the outcome - thanks!

March 11, 2009 at 7:15 p.m. zuppaartista

awesome! will do asap! :)

March 11, 2009 at 7:21 p.m. littlepancakes

Ok, doing it too.

March 11, 2009 at 7:31 p.m. 116Roselaine

Done!--but I need more info on other payment types. I'm only familiar with Paypal. Thanks!

I see our good friend Canada is there now--Yeah!

March 11, 2009 at 7:34 p.m. whimsicalpokadot

Done..
Hope we get to see the results....

March 11, 2009 at 7:38 p.m. OliveSomeday

I had no idea there were so many payment types!

March 11, 2009 at 7:39 p.m. BreeLeeD

Done!

March 11, 2009 at 7:46 p.m. RubyStudios

Done and done!
Thanks!

March 11, 2009 at 7:50 p.m. mariza1978

That was quick!

March 11, 2009 at 8:06 p.m. bylynnkrestel

took less than three minutes!

March 11, 2009 at 8:19 p.m. steel

SO glad Etsy is considering other payment methods. I love my Google Checkout.. and even though it's SO not integrated here, I still get people using it. *crosses fingers*

March 11, 2009 at 8:35 p.m. LadybugLimited

Done-- I'd love to find out about anything widely used that has lower fees than PayPal...

March 11, 2009 at 8:51 p.m. breadandroses

Finally! I'd just about given up on Etsy considering using Google Checkout as an integrated payment option. I was assured that Paypal would absolutely NOT be used, but alas it's turned out quite the opposite.

Google Checkout saves sellers a bundle in fees. Buyers want it to be integrated into Etsy so it's easier to purchase & pay quickly. PLEASE integrate Google Checkout into order form asap. Thanks for this survey!

March 11, 2009 at 9:36 p.m. OhFaro

I love paypal, but would welcome other payment systems IF I am not forced to use some I don't care to sign up for. I've been using payapl since 2000, and in all seriousness, I'll never use another method if I don't get the same coverage as a buyer under their protection program. As a seller, I've been well protected too and that means a great deal to me.

Google might be great, I've never signed up for it, but so far, I am not impressed the Amazon system on another site.

RMS, ProPay and the others, no way!

March 11, 2009 at 9:36 p.m. infraredstudio

Love the hand dipped dyed threehorses necklace.

March 11, 2009 at 9:59 p.m. jurphy

Done!!

March 11, 2009 at 10:16 p.m. lucybluestudio

My only thought on Paypal is that it is so familiar. Customers like buying online to be easy and a lot more people have Paypal accounts than any other kind. As a seller, I see the value in offering other systems and would love a cheaper alternative but I can't dispute Paypal's market share or protection against sales gone wrong.

March 11, 2009 at 10:41 p.m. odiliafu

Done!!

March 11, 2009 at 10:57 p.m. jewelrybyallison

I did it! Can't wait to hear the results and see what the changes are.

March 11, 2009 at 11:17 p.m. NewCreatioNZ

Only took a minute. Results should be interesting...

March 11, 2009 at 11:35 p.m. EpicBones

yay, took the survery :)

March 12, 2009 at 12:20 a.m. beckydesigns

I do think the paypal fees add up too fast, but I have to agree with lucybluestudio on it's familiarity. And I know I have never had a problem with receiving a refund from them when necessary.

March 12, 2009 at 12:26 a.m. RSSDesignsInFiber

Did the survey - I like Google in general, so I think having Google Checkout really supported through ETSY might be really good.

March 12, 2009 at 12:46 a.m. DesignedbyRJ

Last time I checked, as a Canadian I can't use most of those non-Paypal options (maybe all, there were a few new to me)... bummer.

March 12, 2009 at 12:57 a.m. autumnsarrival

I have used paypal for years and the fees just bug me to death! They really add up quickly and I really feel like I'm being robbed every time I have to pay a fee for a sale- heck- they don't make the items, we do! We need less fees!! Thanks for the survey!

March 12, 2009 at 6:47 a.m. HomeCraftedGifts

Thank you for involving our imput!

March 12, 2009 at 7:19 a.m. grandpagrandmasattic

I've always paid with my PayPal CC. So this won't make much difference for me. But for those that don't have one...it should make sellers happy. Much faster I would guess than the "old way". Susan :)

March 12, 2009 at 8:28 a.m. anothertimeantiques

Done. But, slapped again.....right at question #3 - did you think only art form vendors would reply to the survey? You have such a way of making me feel like sneaking in the back door all the time!

Everyone seems to be buzzing about the google checkout. I don't have an account just yet but am adding it for some other venues so would love to see it here too.

March 12, 2009 at 8:54 a.m. ManoCelebrates

I did it yesterday, thanks

March 12, 2009 at 8:59 a.m. pinksupply

I just took the survey. I use the paypal and the fees are high. Without it though I wouldn't be in business. I use paypal for my students to sign up for classes and workshops too. If there were a cheaper and reliable other form of payment I would be willing to use it. Thank you for getting sellers input. In the last month I've had four transactions not show up from paypal for one reason or another, I think there was a glitch in their site. x0x0PINK

March 12, 2009 at 9 a.m. pinksupply

Do you have to sign up to have a google check out? Hmm, now I'm going to have to go do some research!

March 12, 2009 at 9:32 a.m. CLineCreations

Done! Will be interested in learning about other payment methods... haven't really looked into any others besides Paypal and maybe Propay.

March 12, 2009 at 10:14 a.m. kimonomyhome

I just joined ETSY a few weeks ago. How do I tell if anyone has even looked at my kimono, obi runners and handmade jewelry I have listed on my new site?

March 12, 2009 at 10:33 a.m. KreatedbyKarina

Just completed the survey---thanks for asking for our imput!

March 12, 2009 at 11:15 a.m. ellecools

Just did it. I hope either Etsy sticks with International pay systems or Google Checkout goes International..or at least goes Canadian!

March 12, 2009 at 12:10 p.m. VintageFairRetroRare

I agree that canada should be included. We are many and need to be included in this type of data gathering!

March 12, 2009 at 12:14 p.m. karpark88

I love that bag!

March 12, 2009 at 3:11 p.m. RomeoEnvy

Done! Interesting survey, I'll have to look up more about google checkout.

March 12, 2009 at 3:20 p.m. spamberly

i enjoy selling children.

March 12, 2009 at 3:38 p.m. addtwist

I'm wondering what fees are related with Google Checkout? I never thought about it before. Anyone have a link with info?

March 12, 2009 at 3:49 p.m. RoyalPrincess

Me too, i have not used google check out.. will have to look that up..

March 12, 2009 at 6:09 p.m. koosi

Thanks for using my photo.
greetings Koosi

March 12, 2009 at 9:20 p.m. bhangtiez

i don't think I'm qualified...seeing as I have not sold anything yet...but thanks 4 asking...i luv surveys!!!

March 13, 2009 at 8:16 a.m. asundrynotion

Ellecools, Google Checkout does accept payments from international buyers. That's the only payment form I accept from buyers outside the U.S. Buyers & sellers both have protection, too. It's a great service, reliable & so much less expensive than Paypal.

March 13, 2009 at 8:41 a.m. PennyFabricArt

In your selections of where we sell our work, you did not include an option for Art Galleries/Museum Shows. That's where I sell a lot of my work.

I selected Boutiques as a sort of alternative meaning, but that may be misleading. You've got a big art category here, so maybe a lot of sellers also sell at art galleries and/or museum shows.

March 14, 2009 at 1:34 p.m. ZenDotStudio

When will we see the results of the survey. It will be interesting to see what conclusions Etsy comes to and if changes are made as a result of the survey. I have a questions that's sort of related to payment. If I accept Canadian funds at par from my fellow Canucks, I assume Etsy charges me their commission in US dollars without adjusting? Pay pal will adjust this I believe?? Anyone have the Etsy answer for this?

March 15, 2009 at 6:40 p.m. CasualDesignsbyJBS

Just done...I'm looking forward to see the result of this survey.

March 16, 2009 at 2:30 a.m. lilbooandco

Done! Thanks for informing us on other methods of payment...good to know!

March 17, 2009 at 12:26 p.m. KitschCuisine

done and done

March 17, 2009 at 2:13 p.m. FrucciDesign

done...but I'd have a little remark about the options for the question where you sell your work, I would suggest adding galleries.

March 17, 2009 at 2:24 p.m. retrothreadz

Interesting poll on payments, would be nice to have something cheaper than paypal... What about coming up with a solution for a shipping calculator so different rates for different states. Its hard to explain to Ohio why their shipping rate is the same as California it would be nice to have some variety for shipping!!!

March 17, 2009 at 4:38 p.m. DernierCriDesigns

I thought the survey was great and very thought provoking.
I have just tried comparing the fees of Paypal and Google checkout, for the UK they are both very similar. It seems to be the change of currency that they don't like

March 17, 2009 at 9:26 p.m. voleurdebijoux

Thank you for asking our inputs regarding other payment options. I like PayPal....but it would be great to have other payment options available that would cost us less in fees. :)

March 17, 2009 at 11:26 p.m. gretchenmist

i did the survey, thanks for regrading my opinion!

March 18, 2009 at 1:16 a.m. PiedCrow

It says the survey is currently closed? Poo, I wanted to be involved!

March 18, 2009 at 1:57 p.m. olivehuedesigns

Maybe they're fixing it...?

March 18, 2009 at 10:04 p.m. Rose442

Did I do this survey?I think I did? HMMMMMMMMM

March 20, 2009 at 11:11 a.m. SalvagedExpression

I'm really impressed that opinions are being solicited from the community. Makes me love etsy all the more!

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