LaveMeSoapCo

ok now someone buy to try it out.

KellesKitchen

Awesome, that seems much clearer than before! I can't wait to buy something and try it out now :)

BeadsInTheBelfry

interesting!

sandali

AWESOME !! This will be most helpful to both the buyer & seller --- HOERA !!! Happy Days ;)

AkumuInk

Keep up the good work :)

stylesmith

Probably should mention the changes to the email that the seller receives also. Then the panicky posts in the bugs section will stop....

redyellowandblueink

Thank you-hope this helps clarify the steps to finalize the sale. Some of my customers have been stumped at that last step, I am glad you are working on it.

wiredoriginals

Much better--thanks!

thebrickkiln

This is FANTASTIC! Thank you! :)

DappleGrey

cant wait to give it ago:) ill have to find something to buy, not that its hard.

brookberrys

Awesome!

Waterrose

Wow and I just bought something 30 minutes ago and it wasn't there...see it only takes a few minutes for change...lol (thanks developers...I know it didn't take you just minutes....)

purplelemondesigns

This is great! Thanks for listening Etsy admin.

ChicyCreations

This is wonderful! Can't wait to purchase something with these new steps. These improvements will really help. I think most non-payer problems happen when buyers purchase multiple items and get confused about paying for all of them. Good work etsy!

swanmountainsoaps

Awesome! Thank you!

FancifulForm

Yay!

dennisanderson

you want to test it out on me? Go right ahead :)

sstargell

I am off to buy something now, just to see if it works/is better. I only wish that SOME sellers would follow up with an email or convo..

SweetSpice

thank you for implementing this, I'm keeping fingers crossed that this helps =o)

palomasnest

The angels are singing

dennisanderson

what does the choose shipping function do on that screen shot?

ScottieinaCanoe

Excellent changes :) Good Job!

oldworldprimitives

Wonderful, thank you! I am looking forward to seeing what Phase Two has in store for us too. :)

enhabiten

thank gawd:) i've been walking new buyers through the process a lot lately. i hope this works.

SudsNSuch

Dennis, my guess is that's where you pick the address you want it shipped to.

blendastudio

Very good news! I'm really happy for this change. I remember the first time I bought something on Etsy. I thought I had paid for the item and waited and waited for it to come in the mail. After about a week and a half decided to check my order and the buyer had been politely and silently waiting for me to get around to paying. I had no idea I hadn't completed the transaction until I went back to check! So great news! -B

DeNovoStyle

Great!

eyeful

Yay! Thank you! :)

novadesigns

Great and I look forward to the second phase where maybe buyers won't be able to "purchase" without paying :o)

thirteenleafclover

thank you thank you thank you thank you thank you.

!!!!!

wireddesign

WONDERFUL - thank you!

AnvilArtshop

I'd also had to do a 'walk through' with several new buyers lately, so I'm looking forward to the changes. Thanks!

sqwish

Thank you. Admin is clearly listening to the sellers.

HAREandDRUM

Fantastic! I've been blessed by savvy buyers but it's GREAT to see this change! I listed new stuff too, go ahead and test out the new checkout in my shop :D

wilsons

oh, man. I bought something this morning. Wish I had waited so I could see the changes.

This will be so helpful for buyers new to etsy - thanks!

lulubugjewelry

Thank you! I get a surprising number of buyers who have no idea that they have not actually paid yet. I hope this helps!

MFIPC

YAY!!

PoleStar

Awesome. Now I want to buy something.

ScarletBeautiful2

hopefully this helps! thank you!

boomerville

Thank you.

originalfindings

This will help so much, especially with new buyers to the site.

Thank you, Thank you

thymbyldesigns

Awesomeness! Finally!

PoPkO

oh i noticed this earlier today when i bought something! it WAS better!

traceemurphy

this is really great!

3squares

yay, i must do some research. hmm, what should i buy first?

OhFaro

YAY! I hope this resolves some common issues for new buyers who seemed to be confused with their first purchases.

Thanks!

madebysam

Great!

beckyrose

HOORAY!

crochetgal

Thanks very much for listening to the Etsy sellers. I think the changes are a great step in the right direction..

fernfiddlehead

BUY NOW makes me very happy.

edor

excellent! much better.

Yokoo

I just made a sale and my etsy transaction email looked different. Does this mean I will not be getting an email from paypal? I'm kinda confused.

yaelfran

i love youuuuuuuuu!!!!!!

Collettestreasures

Right on : )

Fishstikks

Well, how exciting is this!!
Can't wait to have wonderful results with this and really can't wait to see what else you've got up your sleeves!

Bravo!

KreatedbyKelly

These are great updates!!! Thanks so much!!

worksofwhimsy

I guess I better go shopping so I can experience it for myself =)

PussDaddy

Great. I wish I had some money to give it a test run. :-)

enticements

Good improvement- I've gotten the "I didn't know I actually purchased it" a couple of times. This seems much clearer. P.S. I am thrilled to see my orange creamsicle above. Yay!

bubblegirlknits

Yay!! I just tried it out and love it! Sorry Dennis, no soap this time, I bought labels.

ArtemisiaDesigns

wonderful !!! Thank you !!!!!!

dahliasoleil

I hope this makes a difference cause I've been getting an unusual amount of non-paying buyers lately.But I have to say I have never understood why check-out is difficult for some people..it's always been relatively easy to me since I joined almost 3 years ago.

fabricfarrago

Okay I thought I had lost my mind. I bought something earlier today, before the change, and then I just bought something else right now -- I was like, ummm, I really don't remember that it was like this earlier today. I'm glad you told us that it just changed, because I seriously thought I was loosing it!!

kusu

Oh...this is so great to see! Thank you for improving the checkout process!

laksaware

Awesome!
Time to go shopping now :)

aimeesarmoire

Hmmm... something that makes shopping easier. If I'm dreaming, don't wake me!
must shop now

Slowshirts

Wonderful, now add an OBVIOUS place for buyers to choose a size or color during checkout (besides the current "Notes to seller" option) and i'll be the happiest etsy seller alive.

I've been waiting years for this~!!!

becausemaybe

awesome! i hope this makes things easier in terms of me not having to send out reminders to my buyers. i hate doing that. it makes me feel like a tax collector or loan shark. and i don't have to sit around wondering when someone's gonna pay.

amyhatch

thank you for doing this! I think it will be much clearer to the customer, especially customers who are first time buyers on Etsy, as to what to do!

SavonShoppe

Fantastic news. I'm new and have yet to buy so I've wondered how it all worked been visiting forums for info. Great explaination and look forward to checking out with the new upgrades soon.

SavonShoppe

btw...love the creamsicle pendant.

bettysonics

awesome! excellent!

LaurenAlexander

lovely news! Good work ;-)

minouette

Thank you - I'm sure we all appreciate your efforts to make this clearer to buyers.

soulybarb

Thanks so much for this.

esdesigns

Looks great! I'm going to buy something right now :)

AntiNu

PERFECT!!!-I do alot of explaining regarding checkout and custom ordering :B KUDOS!!!

heartworksbylori

Yay!

nfall2rt

Great updates! And congrats to my friend Alyssa of Enticements for being featured in this article!

TheSeed

This is fantastic, great news! Thanks!

TheBrassHussy

looking forward to seeing how well it works!

MayaBella

Great improvements! thanks so much guys!

MetalheartDesign

i better go buy something so i can see for myself!

2ReVert

This sounds great.. thanks so much!

beggin4treats

I hope it is as good as it looks,thanks for your hard work

LaCometaLab

Horray, fantastic news!!

ClutchThat

This looks great! Thank you!

muffintopdesigns

sooo awesome! thank you!

baconsquarefarm

Aaaah this is awesome Etsy, thank you moocha bunches.

jessejanes

WOOHOO!!!!!!!!!!!!

dragonhouseofyuen

looking good - thanks

and I really like that money rose!!! what a fantastic idea (and present!)

adoreneko

Great news and thanks!

LushPunk

coolio - can't wait to play with it :D

NaturallyHip

This is great! Thanks so much, Admin!

CourtneyBathBoutique

Thank you!!!

ModernMetalJewelry

Great change. Seems much clearer.

mizusugi

Wonderful work! Thank you!

projectgrabbag

Wow - It looks fantastic!!

LastChantsStudio

yup! This looks much clearer and easier than the buyer going back to the seller's site for clues, wondering if there's anything else they are supposed to do...and I hear there are going to be some more "sub-catagories" on the catagories. That's good too! Thank for making our sea of etsy more navigable!

LastChantsStudio

(somebody pleeze stick a S in thank for me (geez, I better go fix dinner or back to typing school)

ksewingbasket

Looks good and seems much clearer.

JoannasPhotography

looks great!
Thank you:)

sproutonline

I'm happy!

pickleberries

Thank you for these and upcoming changes that make the process easier for the customer to understand.

To have to start a relationship with a customer asking for payment is uncomfortable for the buyer and the seller. It should never have to happen, but it often does because the process has been confusing.

MadeByLaura

I used checkout today and noticed the changes I think they are much more clear.
Thanks for the update!!

leahmackindotcom

thank you!!

jessiemccann

Thank you!

HeathensHearth

Awesome! :) maybe now it will be easier for everyone to work with :)

NanLawson

thanks! this is great!

steel

See. I know what you're doing here, Etsy. Because now I have to go buy stuff just to try out the new system. Curse youuuuu!

Aherm.

archeress

Great! This will help so much with buyers who didn't understand the previous format.

Hopefully changes will come soon to allow us to offer more than one type of shipping method, as well.

pulpsushi

Just tried it out this evening and its looking good. :)

norakaren

I really hope it speeds up the process and makes it easier for the seller to shop at our loved etsy,I guess I'm going to start trying it now...

thirdfloor

Excellent! Thank you! Anything that makes it easier on the buyer has to be a good thing!

MelissaBeach

This sounds like it will solve several common problems with sales not getting paid.

twolefthands

It looks great! I think it's going to solve a lot of problems! Thanks!

redsofa

this is really good, thanks for doing this! what can we expect in the next phase?

MyLittleKorner

THANK YOU!

TwoKazoos

This is great. I think it will help out significantly. Thanks!

slinkymalinkicat

Thank you!!!!

curlyfrysc

It still says, "order is not complete until you pay" making one think that they have not purchased the item therefore they do not need to pay. You need to make buyers realize that they have purchased the item but still need to pay for said item. It needs to say, "item purchased, continue to payment process". Then have them click on the Paypal link.

silentgoddess

While I applaud Etsy for making some new changes, I am not happy that they still haven't addressed the fact that a buyer can complete checkout without making a payment.
I still believe you should not have anything removed from your store until payment is made. I can't go to JCPenney's site and complete an order without submitting proper payment info so why should Etsy be any different? I have had several non-paying buyers lately and they have had nothing to do with being "newbies". It is people who have NO intention of paying. They were just "window shopping". It wastes my studio time trying to chase down people who never intended on paying, then having to cancel and relist. Not to mention the item has lost its views and hearts.
I say again, nothing should be removed from a store without payment being submitted when using Paypal as a payment method. Period.
I hope that Etsy is still working on making a positive solution for this problem. These new fixes just are not good enough for me.
I have been Etsy's biggest fan for several years, but this is where I have found myself drawing a line.
Thanks for listening.

MintyFreshFusions

I agree with the above, or just else leave it in their shopping cart so I don't have to waste my time reporting transactions.

But this sounds better than before! :]

MintyFreshFusions

lol, the above was curlyfrysc when I typed that!

monstersncuties

woooo my octopus it's here!!

curlyfrysc

silentgoddess said it better, though, mintyfresh!

ageratum

These articles are so helpful. Thank you! Hope everyone is having a great day! :) Donna

ThreeFive18

great! this will make checkout much easier!! :)

makepienotwar

i agree with silentgoddess!

kristincoffin

great change, and sure to improve smooth riding for new buyers. come to think of it, I'm not even new and I forgot to go through the PayPal step last time I purchased! (I realized and hour later, however.)

Huge, warm, squeezing thanks, admin!

Greenerica

Wonderful! Thank you!

desertnana

Thank you for making changes in the right direction of making it more clear and user friendly for our buyers
~hugs

moddyboy80

Ace!

nomoredrama

good deal. i wondered why i had to re-do my pay pal purchase in my e-mail.

lindabutterfly

Agree with silentgoddess above.

I have had only one "problem" customer but that one gave me a great deal of angst, blaming me vehemently for Etsy's checkout system. Her emails were abusive and difficult to deal with and she would not contact Etsy directly, saving her wrath for me.

If changes are being made, why are they being made in fits and starts? Go the whole hog and do a decent job, please.

anakim

Great! I hope it will solve some problem.

gorjuss

changes seem great - well done !

Yoola

Great , it will be a relief not to have these unpaid purchases.

knitwhats

Thank you! Now I really can't wait for my first sale :)

artsyfingers

Thank you, keep up the great work. I believe we are going to have one of the best site on the planet. We are soooo spoiled.

lovelygifts

Good changes, thanks!

Lunaversoul

A definite step in the right direction!
In the past I have had incidences when two of my customers have paid for their purchase's through Etsy's "previous" checkout system, but the transaction's had shown up on Etsy as an unpaid purchase.
Which has later left me dealing with a couple of upset customers,tracking down payments through Paypal & so on.
This has also happened to a few other sellers I know.
I really hope that the updated check system corrects this problem as well.
I really do appreciate all your hard work!
Thank you!

Knit2getherInLove

Thank You!
Hopefully this will clear some issues that newbies to my shop have had checking out. I have had several that I needed to walk through the process.
I do agree that until items are completely paid for they should remain in the shop. I had my first experience with a "window shopper" last week.

ellabellamay

Excellent update! It makes shopping easier and much more clear for both buyer and seller. Always appreciated! Thank you!

Riggio

I don't like it.I just bought two things from one shop and had to pay for them separately.Before you could pay for them at the same time.

WoollyWonka

This will really help! Thanks!

BayMoonDesign

Great improvement! Thank you. I have had trouble when purchasing from Etsy in the past. I thought I had paid when in fact I hadn't. The seller had to email me with directions on how to complete the sale. I noticed your improvement and it is easy to complete the purchase now.

ArtmakersWorlds

Fantastic! Sure hope this helps.
Thanks!

soaps

Great, thanks. I hope the new messaging helps with non-payment and follow-ups. :)

ClaudineMJ

Very interesting. I'm now curious and have to check it out!!

urbanblue

Great improvements! Thank you!

AmyGaines

Wonderful!!!
I will admit that the etsy invoice e-mail is very different- it took me awhile to find the "message to buyer" which was the last thing on the old etsy invoice e-mail but not in the new. So be careful, if you dont read the message thru "details" and only on the invoice, you may miss it.
But I LOVE the checkout changes!!!!

Squier

Is there a cancel the sale button along the way for those who put stuff in their shopping cart and then decided they don't want it? So the item(s) don't just hang in limbo and sellers are wondering is this a real sale? If there isn't there should be, so the item goes back into the sellers shop when someone decides they don't really want to buy it.

moonstr

yaaay:D

Tumus

Off to test it out so I know how it works ^_^

ConcordSoap

Yippee!

TashaHussey

GREAT !!!!

maryellengolden

Fantastic! Thank you so much!

beadznthingz

This is fabulous! Thanks so much!!

racheltreasures

I totally agree with silentgoddess!
"nothing should be removed from a store without payment being submitted when using Paypal as a payment method. Period." {silentgoddess}
Etsy still has a long way to go on making this true on-line shopping. Until these changes are done Etsy will not be viewed as a serious great place to shop despite the awesome goods. This hurts all of us.

mamapainter

OMG! Simply changing the wording will make all the difference in the world. I am very happy with these changes.

THANK YOU FOR LISTENING!!!!!!!!!!! :)

Shroompiloop

HOERA !!! Great stuff -- Thank you so much Etsy Admin for taking it to the next level -- we all appreciate it ;)

monamiga

Hey there, my comment is checkout related.... I've ALWAYS thought that etsy should inform seller of which payment method was chosen. When the email comes to the inbox, it doesn't specify. For example, I often pay via money order, and if I simply checkout and don't leave any special msg to seller, invariably, the seller contacts me, and acts like they have no idea that I've selected the money order option. I've even had paypal invoices sent to me, despite my choosing money order.... Also, the comment above by Lunaversoul is a true issue. It took me awhile to realize several buyers had made immediate payment, and it never reflected that in the invoice! This made me look bad as the seller, because it took longer to ship the items than it should have! Thanks for your work! ami

silentgoddess

Vanessa, with all due respect, items should not be removed from a seller's store until payment is submitted. This all should happen immediately when "Checkout" is clicked not after.

GoTo

Yay--thanks!

monamiga--There's always been a line in the transaction email that says:

The buyer chose the following form of payment: XXXX

The XXXX has what payment method they chose in it.

TheSilverDog

This is great - I bought some things this morning and noticed the difference - it's much clearer!

CutOutAndCollect

wonderful!

BeadFloraJewels

Finally! Now can you guys work on a On Sale feature -- so we can put items on sale without changing all the prices and tags. Thanks :)

olivebrown

awesome!!!
i've had soooo many who do not go into paypal to complete the sale...

michon

I really like the last part, where it tells them they have payments left to make. Looking forward to more improvements!

intrinsicimagination

Great! Hope this helps! It's so disapointing to see that you have a sale and find out that there is no payment. Thanks for trying to improve the process!

OhNoUDidntDesigns

Can I get all those $20 bills in the pic please?

Jenifersfamilyjewels

Thanks for the update!!!

go2girl

This would be great. The checkout is simple to me but I've directed many people to my shoppe and they have been confused by the checkout through etsy then PayPal.

rozzie

Thanks for the info and hard work Team Etsy!

strawberryluna

Thank you thank you!

reginasstudio

Yeah Esty Team!! Thank-you for always trying to improve this awesome site!! My shop has only been opened 3 months and so far me asking customers to complete their orders has really been the only problem besides 1 girl:) Thanks for making this a wonderful place to work!!

SpaTherapy

WONDERFUL!

Hope it will help new customers to understand the process better.

SweetSurrenderCandle

Thank you for the improvements!

jotaysgel

These are great updates!!! Thanks so much

bellasparty

Thanks for the update!

stratdesigns

Wonderful work Etsy - thank you!

CutieDynamite

Just had to buy a few things to check it out! Love it!!

norianesbijoux

I agree with silentgoddess.

I also hate the fact that the checkout page says "Each order is not complete until you pay." Several non-paying buyers have argued in the past that this means a purchase is not actually a purchase until they pay. I have a lot of non-paying buyers and I waste an incredible amount of time chasing them down, usually without success.

I also think Etsy needs to send non-paying buyers reminders when they haven't paid for an item. I feel like sellers don't have the proper leverage when it comes to reminding a buyer that they committed to pay. Most non-paying buyers completely ignore my reminders--however friendly they are--and they even ignore Paypal invoices.

For example, Etsy could make it impossible for a buyer to purchase something until they have paid for all their previous purchases or taken the steps to cancel those transactions. I don't know, just an idea...

RockisSupplies

Thanks for the continued improvements - hope this one works.

catsongstitchery

Glad you are on top of things- thanks!

VonlenskaVintage

I also agree with silentgoddess. There should be some type of buyer accountability, like a "strikes" feature where after 10 times, you have your account suspended for a period of time. If sellers can have their accounts suspended for breaking rules on etsy, so should buyers. I know suspending the account of a buyer means potential sales lost for etsy, but etsy should start protecting the seller better. I hate chasing people down for payment, because I like to have faith but I'm starting to lose my patience for non paying buyers who simply say "I don't want these anymore."

AnnaKayCreations

Thanks for the update.

Jewelweeds

This seems like a good step in the right direction. I do agree with some of the comments about removing items from the store before the payment is made, it should definitely be after. It certainly does waste a lot of the seller's time to track down and coach buyers through this, and the fix does seem simple enough.

Also, I know that this is one one step in a bunch of checkout improvements, but are there plans in the works for calculating taxes before sending the payment info to paypal? I am in NY and paypal doesn't allow for the different sales taxes zones in this state to be calculated accurately. I have to send refunds to be compliant with the state tax code, and frankly, this comes off very unprofessional, not to mention extremely annoying when it comes to bookkeeping. It would also be very helpful to be able to mark in the listing if the item is subject to sales tax. In NY, clothing under $110 is not taxed, but there is no way that paypal knows what is taxable and what isn't. Are there plans to make checkout "smart"? I really appreciate that Admin are listening to sellers, but lots of improvements still need to made.

icehousecrafts

While steps have been made in the right direction the wording is still ambiguous! As an example "Each order is not complete until you pay each seller" well to a buyer that just means that they haven't really bought the item but that is so contrary to how the shopping cart system works here on etsy! How about a big red stop sign that comes up when a buyer clicks to place an item in their cart that says "by placing this item in your cart, you the buyer are agreeing to pay the seller" and to have another button where they have to confirm with legal verbage attached to that. I have had more non paying buyers tell me when they finally respond that they didn't intend to purchase the item since in their mind they didn't since they haven't gone through checkout.

Etsy your checkout system is broken...fix it!

While a lot of people hate ebay and their system, it results in a lot less non payers than etsy does. I haven't had nearly the non payers there in 5 years that I've had here on etsy in a little over a year...something to be said about a system that works!

acageybee

I really like the "Commit to Buy" wording. Simple & easy to understand without sounding like a mobster's going to come to your house & break your knees. ;)

MoiEtMoa

Perfect! Great news! :)

freshieandzero

That makes total sense - I love it! It's much clearer than before - hopefully it will clear up buyer confusion!

beckababe

wonderful changes, TY!

nightcloud2

a final sale should be made of two parts to be complete-- the buyer checking out the item or items -- and the seller OK ing the sale to finish the process - only then the item is taken out

trollop

I would like to see an integrated option for Google Checkout. I've had mostly negative experiences with Paypal and I prefer not to use them.