Etsy's Handmade Blog
Tech Update: "How They Found You"


Thanks to the community's help and suggestions in the ideas forum, we have been able to add some helpful text during the checkout process.  Upon checking out during the "submit order" step in the process, the following text now appears above the text field:

"Message to the seller (optional): Please share how you found this shop, confirm address details, or anything else you'd like to say!"


Now your buyers will be prompted to enter details of how they found your shop or the specific item they purchased from your shop! 

This is the perfect opportunity to go buy that item you have been eyeing in your favorites so you can see exactly how it work...Hint hint...

Thanks for another great idea from the community!

Tags buyers, checkout, sellers, site features ETSY NEWS, Tech Updates
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36 comments     Login to add your own!

Feb. 8, 2008 at 12:12 p.m. prisma

Hip hip hooray! :D

Feb. 8, 2008 at 12:14 p.m. Urbanknit

very very useful, thanks

Feb. 8, 2008 at 12:20 p.m. ArgyleWhale

Thanks. It would be very helpful to hear this.

Feb. 8, 2008 at 12:37 p.m. tinaseamonster

now let's see if customers use it! i hope they do!

Feb. 8, 2008 at 12:39 p.m. qwynwyn

Little detail: I don't think the sentence construction is right. "or anything else you'd like to say" doesn't match the other parts (where is the verb?). That bothers me. The tech update is good for sellers though.

Feb. 8, 2008 at 12:40 p.m. cozycottagecreations

Woo Hoo! That's a great addition - something I've always wanted to know but never asked. Can't wait for my next sale to see what they say! Thanks!

Feb. 8, 2008 at 12:45 p.m. femputer

Yay! Thanks for this update. :)

I agree with Qwynwyn that something seems off in the wording. I think it's that by introducing a second verb for "confirm..." is what throws the sentence off a bit because it prevents the "please share" from applying to the third item in the sentence.

Feb. 8, 2008 at 12:46 p.m. femputer

Ugh. And I'm just a model for proper grammar. :D

Feb. 8, 2008 at 12:51 p.m. heidiburton

how's this for grammar: FRAKKIN AWESOME!

Feb. 8, 2008 at 1 p.m. anandi

This is great!! Sadly, my recent buyer didn't put anything in here :( But we'll see how it goes.

While I'm here, any chance we could get functionality to put Google Analytics or a Site Counter on our pages so we can see where people are coming from, etc?

Feb. 8, 2008 at 1:01 p.m. JPATPURSES

Very Cool- hope the buyer takes the time to use this feature. It would really help track our advertising costs. Also Thanks for using one of my items as the example !!! :)

Feb. 8, 2008 at 1:06 p.m. projectfelt

Im excited about this one guys! Nice job. Keep the good news coming!

Feb. 8, 2008 at 1:19 p.m. blackeyedsusan

I saw it when I checked out during a purchase today but it was faint in grey, and very small and doesn't seem like many buyers will really be compelled to use it. I like the IDEA so much, but am not too keen on the implementation. It will be interesting to see if it really helps.

Feb. 8, 2008 at 1:35 p.m. juln

Grand. I suppose one line of text can go a long way!

Feb. 8, 2008 at 2:02 p.m. abitabite

OMG yess yes oh yes oh god yes yes yes!!!!

This has been number one on my list since joinging etsy. So important!

THANK YOU

Feb. 8, 2008 at 2:11 p.m. fringe

this is such fabulous news! thank you so much, Etsy admin.! this has been number one on my wish list as well. xo

Feb. 8, 2008 at 2:25 p.m. dreamtime1

fantastic! i was going to convo my buyer re this when she receives my item. great addition.

Feb. 8, 2008 at 2:34 p.m. SalmonStreetStudio

Yay! Will their message to us be displayed higher up on the form too?
(OK, we are *never* satisfied, I know).
: )

Feb. 8, 2008 at 2:38 p.m. tortillagirl

YAY! This is great! Thank you for implementing this.

Feb. 8, 2008 at 2:43 p.m. pookeh

rad!

Feb. 8, 2008 at 3:10 p.m. micawber

Awesome idea...super helpful for seeing which marketing strategies are working.

Also, thanks for posting my "Connected" print in this article! Me love you loooonnnng time! :)

Feb. 8, 2008 at 4:42 p.m. Slowshirts

Please use this space to specify a size or color choice, confirm address, share where you found this shop, or any other words you'd like to add!

For those of us who offer options in a listing, the above wording would have been more beneficial. The "message to seller" section is usually used for the purpose of choosing a SIZE or COLOR. I do thank you for at least bringing more attention to the "Message to seller" feature. Many thanks!

Feb. 8, 2008 at 6:11 p.m. localcolorist

Brighter bold colors would be very helpful

BRIGHT BOLD RED instead of pale colors

choose payment method in pale green is not bold enough

pale green anywhere in the payment process for important steps fades into oblivion for people with sight issues or ADD ?

Thank you

Feb. 8, 2008 at 7:48 p.m. electrikolor

I don't believe that adding a 3rd place to confirm address information (PayPal addy plus Etsy addy, plus another option to confirm) here makes much sense--that part is broken, but this won't fix it. Just keep the comments here to something like:

Share how you found this seller and any important messages you need to convey...

Feb. 8, 2008 at 10:38 p.m. Psculptures

Good idea!

Suggestion...

Message to seller(optional, but helpful)

Feb. 9, 2008 at 1:42 a.m. vanillalotus

Great that is exciting. I had a customer today say how they found me and it was some place that I never would have guessed!

Feb. 9, 2008 at 10:44 a.m. spugmeistress

i don't think i have ever had a customer use the 'message to seller' option, even if they've had something they needed to add - they've always convo'd or emailed instead. which leads me to think that most people don't realise it's there or exactly how helpful it is!

it's a great step in the right direction, but really not a great implementation, especially with the co-op advertising coming up and people wanting to know if the ads are successful. we *need* proper seller stats if you want us to give you more money either for the print ads, or for showcases and the like.

Feb. 9, 2008 at 6:44 p.m. yaelfran

just G R E A T!!!!!!!
Thanks a lot!!!!!!!

Feb. 10, 2008 at 8:01 p.m. SimplyWired

This is sooooooo coooooool. Thanks Etsy Admin!

Feb. 11, 2008 at 4:51 a.m. GreedyGoretti

I think this will encourage a few more buyers to write something in the box. Thanks!!

Feb. 11, 2008 at 7:12 a.m. phoebec

Oh I love this change, THank you!

Feb. 11, 2008 at 11:36 p.m. freshieandzero

That totally makes sense as to why I have had comments in the message to seller box in the past few days, when I rarely get one. Cool! How neat that a tiny little line of text really spurs people on to write us a little note! Thanks for adding it!

Feb. 12, 2008 at 11:08 a.m. DesignsByBari

I like knowing as well...I really hope buyers will take a minute to use this box...

June 5, 2008 at 12:14 p.m. LookingGlassJewels

This is FANTASTIC! Yeehaw!

Oct. 16, 2008 at noon EarthWrappedJewelry

Very nice! Thanks Etsy!

Nov. 16, 2008 at 3:14 p.m. islandgirlartplay

Super addition...THANKS!

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