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PayPal Workshop in Etsy's Virtual Labs
Story by bernsweeney, daniellexo
Published on September 17, 2009 in Events 		Photo by

newandnotable

On August 31, 2009, PayPal customer service representatives Deb and Tim hosted a live Virtual Labs chat to answer sellers' questions about PayPal and walk Etsy sellers through some of the features and tools that PayPal offers. If you missed the workshop, you can watch clips below and check out the links that were shared by the PayPal team.

1: Verifying Payment

How do you know you received payment from a buyer? Tim walks you through the multiple ways to find out. You can even use PayPal's download log feature to view your transactions in a spreadsheet or in software like Quicken or Quickbooks. For more information: Downloadable History.

 

2. Shipping and Seller Protection

Tip: When shipping on your PayPal invoice is incorrect, it's often a problem in your PayPal account settings. If you need to revise the invoice for the customer, go to your PayPal account and click on "request money."
Then, be sure to enable transaction-based override:
    1.    Log in to your account at http://www.paypal.com/.
    2.    Go to My Account > Profile > Shipping calculations (in the Selling Preferences column)
    3.    Select the Shipping Method and click Edit
    4.    Select Yes for "Use the shipping fee in the transaction instead of my calculator's settings" and press Save Changes.
Please note that if you have not set up any Shipping Calculations in PayPal, the default is to override shipping methods per transaction. (You should not need to change anything.)

 

3. Types of PayPal Accounts

Ever wonder whether you should upgrade to a Premium or Business PayPal account? Tim explains the benefits of each account. Helpful Links: PayPal Account Types & Which account is right for you?

 

4. Refunds

Want to know how to send a full or partial refund through PayPal? Or how fees work when refunding payment? Watch the video above. Helpful link: How to Send a Refund.

If you have another PayPal question that wasn't answered here you can probably find an answer in one of three ways:

  1. PayPal Help Center
  2. Ask Sarah — an automated PayPal customer service rep
  3. Contact PayPal by phone or email

Want to attend a Virtual Labs workshop? Learn more about our online meeting space here.

Listen to the audio podcast of Deb Popek's last PayPal Virtual Lab here: Seller How-To: PayPal Coming to Etsy Virtual Labs!

Etsy's PayPal FAQs | PayPal Tips for Sellers | Etsy's Seller Handbook


Tags business, checkout, Events, help, how-to, online workshops, payments, PayPal, podcast, resources, Seller Handbook, seller help, sellers, selling, tools, transactions, video, Virtual Labs schedule
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81 comments     Login to add your own!

Aug. 26, 2009 at 5 p.m. SeaFindDesigns

Thanks a bunch Danielle!!

Aug. 26, 2009 at 5:11 p.m. creativelyspun

Great! thanks! I'd love to know easier ways to mange things :0)

Aug. 26, 2009 at 5:12 p.m. UglyBaby

What a great resource -- thanks so much for setting this up. I'll be there if I can find a way to take a break from work for a bit.

Aug. 26, 2009 at 5:21 p.m. BabbidgePatch

Great ~ a fabulous opportunity !

Aug. 26, 2009 at 5:24 p.m. clevergirl

Very cool!

Aug. 26, 2009 at 5:25 p.m. heatherfuture

Neat! I wish I wasn't going to be out of town.

Aug. 26, 2009 at 5:27 p.m. sandali

Awesome way for newbies to learn about PayPal & to become more comfortable with it -- great idea !!!
Happy Days ;)

Aug. 26, 2009 at 5:28 p.m. HeartfeltCreativity

Cool, will try to attend!

Aug. 26, 2009 at 5:29 p.m. embellishedlife

Please somebody take notes for the rest of us!

Aug. 26, 2009 at 5:30 p.m. AUTOMATIEK

Great stuff ~~ most definitely an informative one ;)

Aug. 26, 2009 at 5:32 p.m. DesignsbyShellie

Wow, how brave! I will be there. :)

Aug. 26, 2009 at 5:35 p.m. VintageEye

Sounds interesting. I will try to attend.

Aug. 26, 2009 at 5:40 p.m. wristielove

Sweet. I'll be there! Thx Danielle.

Aug. 26, 2009 at 5:41 p.m. wristielove

and bernsweeny! :)

Aug. 26, 2009 at 6:09 p.m. vivikas

That's interesting, it's a shame I won't be able to attempt! :(

Aug. 26, 2009 at 6:32 p.m. beautifulbridget

Cool beans!!

Aug. 26, 2009 at 7:09 p.m. CMMay

I'm featured! Yay! Thanks so much!

Aug. 26, 2009 at 7:11 p.m. crochetgal

I'm really looking forward to this session Daniellexo. The Virtual Labs have been great in helping me get my shop off the ground.

Thanks very much!

Aug. 26, 2009 at 7:25 p.m. TheOldWhiteCottage

Oh, I'd love to attend that.

Aug. 26, 2009 at 7:51 p.m. EJPcreations

How exciting! Should be so informative!

Aug. 26, 2009 at 8:05 p.m. zombuki

Sounds cool! I'll be there :3

Aug. 26, 2009 at 8:07 p.m. MinceCo

ok thanks, I've been using pay pal quite a bit lately so will be good to get the heads up on what else I can find out to do with it.
I'm having my first sale on etsy...
http://www.etsy.com/shop.php?user_id=...

Aug. 26, 2009 at 8:08 p.m. VixVintage

Thank-you Etsy and Paypal!

Aug. 26, 2009 at 8:44 p.m. StichesInTime

Looking forward to it!!

Aug. 26, 2009 at 9:09 p.m. RetroLane

Thanks for the update!

Aug. 26, 2009 at 9:22 p.m. voleurdebijoux

Thank you for the update with PayPal!

Aug. 26, 2009 at 9:57 p.m. gretchenmist

very handy, thanku! will set my alarm :)

Aug. 26, 2009 at 9:58 p.m. girltuesdayjewelry

I'll be there!

Aug. 26, 2009 at 10:28 p.m. sandrandan

Sounds great - I'd like to learn how to better utilize PayPal

Aug. 26, 2009 at 10:38 p.m. Beadz2Pleaz

Must put that in the diary. Thanks a ton :)

Aug. 26, 2009 at 11:17 p.m. AzitasSurprises

thanks! hopefully i can make it to the lab on time.

Aug. 27, 2009 at 12:24 a.m. SeptemberStars

I could definitely use a brush up on ol' PayPal.

Aug. 27, 2009 at 2:49 a.m. BleuBerryYumYums

I am learning so much much slower than I anticipated due to scheduling. This would be Great!

Aug. 27, 2009 at 3:21 a.m. Iammie

Wow! Cool!

Aug. 27, 2009 at 5:52 a.m. evihan

I wish I could be a participant:(

Aug. 27, 2009 at 7:03 a.m. spacejam

cool!

Aug. 27, 2009 at 7:08 a.m. lovelygifts

Great!

Aug. 27, 2009 at 8:47 a.m. thebestvintage

Paypal is a great business partner...
really simplifies the process of selling and shipping!

Aug. 27, 2009 at 10:03 a.m. pulpsushi

Now if only Paypal can make changing your mailing address a little easier.

Aug. 27, 2009 at 10:07 a.m. StellasKnits

That's fantastic! I just had a new buyer yesterday tell me she was new to paypal and didn't really understand.

Aug. 27, 2009 at 1:07 p.m. babook

Great Great informative !! what the good paypal ....

Aug. 27, 2009 at 1:15 p.m. paramountvintage

paypal is the greatest help for a seller. and a buyer. well let's face it, they're just helpful :)

Aug. 27, 2009 at 2:10 p.m. SewEnglish

FAN-PayPal-TASic!!
Big fan as a seller and buyer.
Looking forward to it!
ThankS

Aug. 27, 2009 at 3:07 p.m. 1AEON

thanks paypal!

Aug. 27, 2009 at 4:53 p.m. kitandcaboodleshop

Thank you, thank you, thank you, from the bottom of my heart...

Aug. 27, 2009 at 5:52 p.m. danielabesso

fantastic, thanks !!

Aug. 27, 2009 at 8:52 p.m. mammysshop

Sounds good. Thanks!

Aug. 27, 2009 at 10:38 p.m. berneesnaturals

Sounds great!

Aug. 28, 2009 at 7:35 a.m. JudiPaintedit

Great idea.... Looking forward to it!

Thanks!

Aug. 28, 2009 at 10:32 a.m. OscarBaron

Great News! I'm looking forward to the nitty-gritty of PayPal.

Aug. 28, 2009 at 10:36 a.m. recycledwares

What a great idea! I know of several PayPal features, but I need to know more.

Aug. 29, 2009 at 11:49 a.m. SPECIALDESIRES

Just in time! I'm a newbie, and I really need this opportunity I don't know a thing about Pay Pal.

Aug. 30, 2009 at 5:02 p.m. GTcottagecrafts

Great to hear about this since I just started and need all the help that I can get.Fantastic!

Aug. 31, 2009 at 2:29 p.m. imprint

Will you guys be doing this with Google Checkout at any point? I would love to see GC integrated with Etsy!

Aug. 31, 2009 at 3:40 p.m. brooklit

LOVE that "watch" bracelet in your header. Where can I find it? :)

Sept. 1, 2009 at 1:39 p.m. paramountvintage

that will be so helpful! thanks!

Sept. 3, 2009 at 7:07 a.m. bytheway

Thanks for setting this up! Always good to enhance your money management skills :)

Sept. 17, 2009 at 10:29 a.m. lilworkerb

This is great for people who have never used paypal, and for those long-time users.

Sept. 17, 2009 at 10:50 a.m. lovelygifts

Good info. Thank's.

Sept. 17, 2009 at 11:15 a.m. thebestvintage

Thanks for the info!

Sept. 17, 2009 at 11:19 a.m. Kimmay

boy did I need this! i'm just getting started and this will be so helpful!!! THANKS!

Sept. 17, 2009 at 11:44 a.m. poppyfox

That lucky penny necklace is too cute.

Sept. 17, 2009 at 11:46 a.m. ChloesRuffleButt

Awesome! Thanks!

Sept. 17, 2009 at 12:27 p.m. SimpleJoysPaperie

Thanks for doing this!

Sept. 17, 2009 at 12:50 p.m. paramountvintage

thank you!!!

Sept. 17, 2009 at 1:42 p.m. magickalrealism

I've used PayPal for years, so I understand how it works quite well, and I'm glad to see they came in and helped. I do hope that you extend such an invitation to the other legitimate payment services out there - and make them available and easy to use on Etsy at some point!

Sept. 17, 2009 at 1:49 p.m. girltuesdayjewelry

always great to review this stuff and see if I am missing any important info. Paypal has been great to deal with for all of my transactions. Thanks!

Sept. 17, 2009 at 7:02 p.m. bhangtiez

Awesome! Thanks for the tips...so helpful!

Sept. 18, 2009 at 2:13 a.m. Stompz

I've used PAYPAL for years and am please to know ETSY has confidence in PAYPAL as well.

Still being a Newbie here, after reviewing this page, I am excited to see that ETSY has such professional tools available for the ETSY community. I look forward to attending a VIRTUAL LAB soon.

Thank you for posting the videos.

Sept. 18, 2009 at 3:34 a.m. Maykela

Thanks ! important info.

Sept. 18, 2009 at 10:57 a.m. AKingsThings

Thanks for the tips...it really helps us newbies.

Sept. 18, 2009 at 2:29 p.m. frstyfrolk

I wonder when Paypal will treat us like Ebay and let us print ship labels from the detail page, and NOT have to go to Multi-Order Shipping to re-type everything. I did not see this mentioned in the pod-cast.

Did I miss anything??

Smiles, Cyndi

Sept. 20, 2009 at 1:18 a.m. Anamu

So helpful...I had been wondering about premier vs. business. Thank you!

Sept. 22, 2009 at 7:20 a.m. ikoplus

Thanks. useful

Sept. 22, 2009 at 4:38 p.m. editionbw

good refresher! Thanks

Sept. 22, 2009 at 5:16 p.m. dsenyo

Sweet! Thanks for sending the link in the newsletter.

Sept. 22, 2009 at 6:18 p.m. MJMoreProducts

Great, I wasn't sure how the partial refund worked. I'm a Newbie so I didn't know you get an email when a transaction occurs, good to know. Thanks Etsy for this lab

Sept. 22, 2009 at 6:43 p.m. KasaCollection

very good infos... i was wondering if paypal has discount codes and how that works through etsy?

Sept. 23, 2009 at 4:52 a.m. LauraLoveLee

These clips are so handy - I've just discovered the Virtual Labs thanks to Danielle's newsletter. Thank you!

Sept. 24, 2009 at 10:01 a.m. AKingsThings

Marking...thanks

Nov. 4, 2009 at 7:12 a.m. purlsofcolour

Thank you very much for these clips! I had a personal PayPal account for years now, but wasn't too sure which account I needed to start selling! Now my questions have been answered.
Now on to the next issue...shipping costs...

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