The Storque - Comments for article: Tech Updates: New Help Section

The checkout

2007-11-21T15:59:15-05:00

From article: Tech Updates: New Help Section

The checkout guide is *the greatest*!

this is a def

2007-11-21T16:58:06-05:00

From article: Tech Updates: New Help Section

this is a definitely a step in the right direction...thank you

This is a goo

2007-11-21T17:46:25-05:00

From article: Tech Updates: New Help Section

This is a good step to making the help area more usable. Hopefully this will reduce the demand on email support and "how do I" forum posts. What would be really great (and reduce the demand on email support even more) would be to make the whole help/FAQ section searchable. Most websites have a searchable help section. Etsy's help info is contained in 9 separate pages,(not counting forums) plus the new videos, and you have to manually (visually) search all of them to find your answer. There should be a simple search box and you type a keyword or two and get back all the help articles that contain those words. (ordered by relevance) more detailed description of idea: http://www.etsy.com/forums_thread.php?thread_id=5217915

It would also

2007-11-21T19:38:18-05:00

From article: Tech Updates: New Help Section

It would also really be great if the links to these videos were "in context", i.e., in the place where the question will occur. For example the feedback video should be linked on the feedback page itself. Providing the answers to question at the spot where the question will occur is the best way to get people to find answers on their own. In-context help files. You see this on many well-designed websites. In the middle of pages like edit profile, etc, there will be little links with labels like "what is this?" or "?" or "more". Clicking those links opens a little new window with info and help using that feature. You don't have to go digging around for the help file, it's right there where you are using the feature.

in context, e

2007-11-22T10:45:39-05:00

From article: Tech Updates: New Help Section

in context, exactly what i think too.