The Storque - Comments on articles by limamike

Good idea! an

2008-06-14T11:17:09Z

From article: Seller How-to: Bridal Shows

Good idea! and your display looks so very nice! The weddings I photograph are mostly destination weddings so they have to find me in other ways too, usually online. But bridal shows seem like a great idea to meet local brides.

Great tips an

2008-06-15T09:11:13Z

From article: Seller How-to: Bridal Shows

Great tips and information. Absolutely beautiful jewelry!

Great tips!

2008-06-16T08:17:08Z

From article: Seller How-to: Bridal Shows

Great tips! I've had some great success with bridal shows--it's very true about not buying now, and follow up is a major part in getting that business later. Glad to hear you had a profitable day!

After reading

2008-06-19T18:27:26Z

From article: Service Tips for Sellers: Promoting Repeat Business

After reading this great article, I added this to my shop: http://www.etsy.com/view_listing.php?listing_id=12705041 Thanks a lot for this great idea!!!!

So happy to s

2008-06-19T18:31:54Z

From article: Service Tips for Sellers: Promoting Repeat Business

So happy to see WildChildCreations here! I just bought a pendant from, love her shop!!

I'm so glad t

2008-06-19T18:48:43Z

From article: Service Tips for Sellers: Promoting Repeat Business

I'm so glad to read your article -- all of the above do add up to an incredibly positive shopping experience, which isn't just invaluable, it's essential, to we sellers! :)

Great article

2008-06-19T18:55:50Z

From article: Service Tips for Sellers: Promoting Repeat Business

Great article!

Wow, you lear

2008-06-19T19:07:52Z

From article: Service Tips for Sellers: Promoting Repeat Business

Wow, you learn so much being a seller on Etsy. Fabulous article! Thanks so much!

After working

2008-06-19T19:13:46Z

From article: Service Tips for Sellers: Promoting Repeat Business

After working with the public for more than 20 years, this article speaks volumes to me!! People sometimes just don't understand the value of KINDNESS!! I try to incorporate everything in this article, it works!

I'm only a bu

2008-06-19T19:41:18Z

From article: Service Tips for Sellers: Promoting Repeat Business

I'm only a buyer at this point, but I can't emphasize enough the importance of the first bullet point above: "Talk to your customer. Simply acknowledging that you received the order and providing an estimated ship date will go a long way to build customer confidence." Even if everything went smoothly with the order and there are no questions or corrections needed, just knowing that there's a real person on the other end makes the transaction that much more enjoyable. Otherwise it feels like 'the sale that no human hand has touched.' In other words, very impersonal. I also always appreciate it when the seller takes time to carefully wrap and package the item. Using colored tissue paper closed with a sticker or putting jewelry in some sort of nice container adds to the uniqueness and one-of-a-kind feel of buying on Etsy.

Wow, what a g

2008-06-19T19:51:57Z

From article: Service Tips for Sellers: Promoting Repeat Business

Wow, what a great article, I will have to save this great advice! Thank you so much for using my pendant, such an honor!

REFERRALS. I

2008-06-19T19:55:56Z

From article: Service Tips for Sellers: Promoting Repeat Business

REFERRALS. I really appreciate referrals when I'm shopping, and working in retail we're sometimes discouraged from doing this. But really, if you know that someone else has exactly what the person is looking for, tell them the truth. Knowing that a seller was willing to help me find what I wanted even if it meant sending me elsewhere, to me conveys tremendous honesty and integrity and speaks volumes about their customer service, and you can be sure that if there's something I need that they *do* have, I'll be getting it from them.

Fantastic art

2008-06-19T22:17:37Z

From article: Service Tips for Sellers: Promoting Repeat Business

Fantastic article! So much info and food for thought! yaelfran, I love your coupon idea!! I wish I knew how to make a graphic to post in place of a photo.

great article

2008-06-19T23:03:11Z

From article: Service Tips for Sellers: Promoting Repeat Business

great article!

Great article

2008-06-19T23:06:40Z

From article: Service Tips for Sellers: Promoting Repeat Business

Great article! :) Wonderful tips & advice that I can learn from.. thanks!

Wonderful art

2008-06-19T23:11:12Z

From article: Service Tips for Sellers: Promoting Repeat Business

Wonderful article! Thanks for all you do Etsy!! xo >s

If you mentio

2008-06-19T23:33:54Z

From article: Service Tips for Sellers: Promoting Repeat Business

If you mention another Etsy shop on your front page (as a referral) it's now a click-able link. I make stuff for kids and bags from Japanese fabric but my friend makes zippy purses and small things. I send everyone over to her.

Really great

2008-06-20T00:04:56Z

From article: Service Tips for Sellers: Promoting Repeat Business

Really great article - a little customer service goes a long way! :)

"Dear Sellers

2008-06-20T00:05:18Z

From article: Service Tips for Sellers: Promoting Repeat Business

"Dear Sellers, Did you realize that the way you communicate with your customers can actually promote repeat business?" Um, is this a joke? You actually have the balls to lecture sellers about communication skills when Etsy expects its users to get critical information by digging through the forums and sifting the Storque guano? Not to mention all the crap that's been going down in the forums this week? This is why I'm moving to my own site, I don't have the time or the patience to deal with Etsy's hypocrisy anymore.

As a seller

2008-06-20T00:08:32Z

From article: Service Tips for Sellers: Promoting Repeat Business

As a seller who is still trying to establish myself on Etsy, I value your insight. Thank you

Super article

2008-06-20T01:38:13Z

From article: Service Tips for Sellers: Promoting Repeat Business

Super article. I like the part about taking the time to satisfy your customers. I know this is important by my own experience as a buyer. A little goes a long way. Thanks for the ideas and motivation.

OH! Terrific

2008-06-20T01:42:35Z

From article: Service Tips for Sellers: Promoting Repeat Business

OH! Terrific article! Always a good idea to brush up on customer service and find out any other important points to remember! Thank you!

Good advice!

2008-06-20T08:28:54Z

From article: Service Tips for Sellers: Promoting Repeat Business

Good advice! :)

Great article

2008-06-20T11:35:43Z

From article: Service Tips for Sellers: Promoting Repeat Business

Great article!

i dont know w

2008-06-20T11:36:16Z

From article: Service Tips for Sellers: Promoting Repeat Business

i dont know why but that went twice

Great tips es

2008-06-20T12:36:35Z

From article: Service Tips for Sellers: Promoting Repeat Business

Great tips especially helpful for newbies like me.

When I starte

2008-06-20T18:05:38Z

From article: Service Tips for Sellers: Promoting Repeat Business

When I started my shop I bought a big package of Blow Pops at Sam's to include with my orders. Now that I read that, I not sure whether I ought to or not :( Otherwise, very helpful article. Thanks, Etsy!

Thanks for al

2008-06-21T02:29:09Z

From article: Service Tips for Sellers: Promoting Repeat Business

Thanks for all the great tips! I have printed your article and included it in my customer service file. I plan to use some of these right away! I am new to Etsy, but want to do it right, and feel that with these tips I can do just that!

wonderful tip

2008-06-21T11:38:06Z

From article: Service Tips for Sellers: Promoting Repeat Business

wonderful tips. i can vouch for these things, because they work. i have had several repeat buyers, and i do all of the above....

I was happy t

2008-06-21T13:15:11Z

From article: Service Tips for Sellers: Promoting Repeat Business

I was happy to note that I'm already doing everything you mentioned. I always thank the customer with a convo as soon as I notice the sale. I tell them when their item is with the PO. I include at least one free sample (usually something different from what they've ordered) and I write a note on their invoice. I just did what seemed reasonable to me. Glad to know I'm doing it the right way!

Great article

2008-06-21T18:56:49Z

From article: Service Tips for Sellers: Promoting Repeat Business

Great article and good ideas! :)

Loved your ar

2008-06-21T19:26:50Z

From article: Service Tips for Sellers: Promoting Repeat Business

Loved your article and plan to put these ideas to good use.

I agree, grea

2008-06-21T20:29:29Z

From article: Service Tips for Sellers: Promoting Repeat Business

I agree, great article. I wish one day that some of these ideas will be integrated into Etsy's current check out system. For example an area to type in a coupon or discount code and box to check off if you want to sign up for a seller's mailing list. For those who offer coupons how do you go about giving the discounts? Partial refunding via Paypal? I would love to offer some special deals for return customers!

Great articl

2008-06-22T02:33:52Z

From article: Service Tips for Sellers: Promoting Repeat Business

Great article and sooo very right. When sending an order, I want my customer (once they get past the mailing envie or box) to feel like they are receiving a gift. A pretty gift box, nice tissue, a ribbon can go a long way, a personal note, and a nice little free gift does not hurt either!