Search results (tags) for: "customercare"

13.5 Questions about Showcase

2008-08-05T17:12:00-05:00

1. What is Showcase?
Showcase is Etsy’s internal cooperative advertising program. We don't sell outside advertising to companies, but we do sell ad space to our sellers. By purchasing a spot in a Showcase, Etsy sellers can show off their items and help boost their sales and shop awareness. The Showcase is a great way to get more hearts, favorited items, and sales.

2. How does it work?
Showcase spots are sold as 24 hour chunks.

For $15, Etsy sellers can purchase a 24 hour spot in the Main Showcase, which is linked to from a prominent banner on Etsy's homepage.
For $7, Etsy sellers can purchase a 24 hour spot in The Storque Showcase, which cycles through on the homepage of the Storque, Etsy's blog.
For $7, Etsy sellers can purchase a 24 hour spot in one or more of the Category Showcases. As of mid November 2007, we offer showcases in each Category. These Showcases are located at the top of the respective Category's pages.
For $7, Etsy sellers can purchase a 24 hour spot in one or more of the Jewelery Subcategory Showcases.

3. How many Showcases are there at a given time?
Usually there is the Main Showcase, The Storque Showcase, Gift Guide Showcase, Category Showcases and the Jewelry Subcategory Showcase one at any given time, but for holidays and special events, we often create additional themed Showcases.

4. Showcase spots were selling out so fast, I could never get a spot. Did you ever do anything about this?
Because of the great demand for promotional opportunities on Etsy, we started to expand Showcase throughout the site. We will always keep it affordable so we can help as many sellers as possible have access to this excellent promotional opportunity. See bethela's Showcase Deconstructed article.

5. What currency are the $7.00 and $15 fees in?
US Dollars.

6. What time zone determines the twenty-four hours of the day?
Eastern Time in the USA. This is GMT -4:00

7. Can I cancel a spot after I'd made a reservation? Is the fee refunded?
We will only cancel and refund spots under very special circumstances. Deciding you are no longer interested in your spot does not fly. If you feel like you really have a valid case please email support@etsy.com.

8. How many spots can I reserve?
You can purchase up to two spots per Showcase each month. On a given Showcase, each seller can have only one spot per day. For example, your jewelry can be in the Main Showcase, the Storque Showcase, and the Gift Guide all on the same day. But you cannont have two spots in one of those Showcases on the same day.

9. How do I choose which items appear on the Showcases?
The Category Showcases only draw from your items in the corresponding category (with the corresponding first tag). Go to Your Etsy and look for the Showcase link under the Promote section. There, you can manage which correctly tagged items you want to feature. With the Main Showcase and Storque Showcase (and our occasional holiday Showcase), you can change up which items you want featured on the fly and the changes will be reflected live in the Showcase.

10. What happens when an item being displayed sells?
When one sells, it pulls up the next featured item in your shop, then the next, then the next etc… If all your featured items sell and you do not add more, the Showcase will randomly pull another item from your shop (or in the case of Category Showcases, it will pull another one of your items from the corresponding category). This random item will change each time the Showcase is loaded.

11. What happens if the site is taken down for maintenance and I am on the Showcase?
You will be given bonus time to make up for the trouble.

12. How do I purchase a spot?
Step 1: Go to the Showcase Gateway.

Step 2: Choose the Showcase in which you'd like to reserve a spot.

Step 3: Select from the available dates on the top right side of the page.

Step 4: Hit the purchase button.

Yay! You are all set, the fee will be added to your normal Etsy bill.

Still having trouble? Check out the Step-By-Step Showcase Help Guide.

13. I cannot remember my scheduled Showcase day! What Do I do?
Remain calm! No need to post in the forums or email support. Instead, please login to Etsy, click Your Etsy, and check out your Etsy Bill. It will tell you the day of your Showcase and serve as a receipt for your purchase.

13.5 How do I know if the Showcase is right for me?
Some sellers have done very well with the Showcase in terms of exposure and sales, some not so much. We recommend you check out bethela's article Showcase Deconstructed for tips on what considerations you should think about before purchasing. Exboyfriend also did a great 2-part series for the Storque all about online advertising, A DIY-Friendly Guide to Online Advertising.

All About Etsy FAQ Series: Meet the Content Folks on the Support Team

2008-04-17T15:32:00-05:00

In this installment of the All About Etsy FAQ Series, we'll introduce the precious few in charge of investigating flagged items on Etsy: the Content folks on the Support Team.

Have you ever wondered what happens when an item is flagged on Etsy? Where do these reports go? Who reads them? What happens next?!

A special task force is in place to investigate these matters, and we are called the Etsy Shop Content Team. This branch of community support is made up of Tim aka dillinger (see his About Us piece) and Amber aka adubois (About Us piece coming soon!). As well as helping users to comply with Etsy guidelines, we field questions about listing policies and work to shape the boundaries of what can be sold on Etsy. Our mission is to educate the community and preserve the integrity of the site.

Here is some information about when and how to contact the Etsy Content Team...

Reporting shops in violation of Etsy Policy:
If you come across a listing you feel breaks one of Etsy's rules, you can click 'Report this item to Etsy' on the lower right hand side of the page. You can also report a shop or listing by sending an email to flagged@etsy.com. Please note that you don't need to expect an email back from us: the Content Team does not respond to emails received in the flagged inbox. Further, once an item or shop is reported, the investigation process is confidential. We take care of it from here on out!

As the flagged emails come in, there are generally four actions we may take:

1. The report is dismissed - This happens when the listing is clearly not in violation of Etsy policy, and there are no other apparent problems with the shop. If the user is flagged again, we will look into the shop to make sure everything is still in order.

2. An inquiry is sent to the reported user - Sometimes it is unclear whether or not a violation is occuring. In these cases, we send a questionnaire to the seller to get more information about the shop or listing. After the seller returns the Inquiry, we either dismiss the case, we ask the user to make changes in the shop, or we make an immediate change.

3. A change request is sent to the reported user - If a shop features items that clearly break one or more of Etsy's rules, we ask the User to edit or remove the problem listings.

4. An immediate change is made by the Content Team - In extreme cases, we may remove a listing or deactivate an account right away. This happens when there are listings in the shop that strongly oppose Etsy's mission, all items featured in the shop violate Etsy policies, or the shop is being used only as advertisement space.

If you receive an inquiry, be sure to get the requested information back to us! If your shop is within Etsy's guidelines, you have nothing to worry about. If it turns out that there is a violation occuring, the Content Team will let you know what changes need to be made in order to comply.

If you receive a change request, please make the needed changes or write back if you feel this is a mistake. We will work to understand your situation and consider any additional information you can offer.

Please note: if the Content Team makes two attempts to contact a user but does not hear back, some account privileges may be suspended. Once communication is received, we can restore these privileges and works towards resolving any problems. These matters are handled on a case by case basis.

For questions about what can be listed and shop guidelines:
You should read the Selling Policy in Etsy's Help section of the site. Here's the link to info about what you can and can't sell on Etsy.

If you are still concerned or have questions about your own shop, send an email to content@etsy.com. Tim or Amber will get back to you. We'd love to hear from you and help you out!

Thanks for taking the time to learn more about Content! You can read more about the work Etsy Admin do to run the business in our All about Etsy FAQ Series.

Customer Care Tip: Getting Through to Us

2008-04-11T13:20:00-05:00

Everything is great with a bit of color or pizzaz, but sometimes it can get in the way of important communication. We've noticed recently that some users have animations in their emails to add some excitement to otherwise plain letters. Unfortunately, these adorable little kitties and elephants embed crazy code into the emails, which our junk filter sees as SPAM.

Don't worry: we make sure to regularly check our junk bin for the accidentally blocked emails. However, we've compiled some handy tips to getting your message through to Support so we can assist you quickly and thoroughly.

1. Send emails in plain text to be sure you are not blocked by our SPAM and junk filters.

2. Be sure to email us from the email address registered to your account; this allows us to easily access your information and verify that you are the account holder. If you have multiple accounts, be sure to email us from the proper email address.

3. When replying to a message from Support, please don't start a new email: simply reply to the email you received so we can easily view previous correspondence regarding your issue. This saves time and helps us get back to you as soon as possible.

4. Try to include as much information as necessary (without writing a novel, as they say!). Be sure to include any relevant usernames and clearly explain what is happening: if you are receiving any error messages, be sure to send those our way. Sometimes the actual question can get lost if too much extra info is included, so make sure we know what you need help with!

5. If you have relevant links, send them to us: links to sold item listings, links to a particular part of your shop, a link to a search....Link it!

6. Please don't write in all caps: IT MAKES US FEEL LIKE YOU'RE SHOUTING!

Thanks for helping us help you! We're here when you need us.

xo
CustomerCare

For more support Tips and Updates, check out our CustomerCare Featured Column on the Storque.

Customer Care Tip: Privacy and Custom Orders

2008-03-12T17:05:00-05:00

Dear Sellers:

We love all of the custom items available on Etsy, and we hope that the return of Alchemy will make it easier for buyers to request custom pieces and for sellers to list them. However, there are some things to keep in mind when making and listing custom and personalized items.

With such amazing artists and designers here, there's a great opportunity for buyers to request handmade creations like custom designed invitations and promotional materials. Typically, sellers post the images of the custom item for the buyer to see before they checkout.

This is where sellers need to take an extra step to ensure the privacy of their buyers. If you (the seller) have created an item for a buyer that includes sensitive information such as an address, phone number, or personal email address, please make sure the images do not show the buyer's information!

Sold listings cannot be edited, so the best thing to do is first send the images to the buyer for approval (through convo or email) instead of using them as one of the images in the listing. Then, when you're ready to post the listing, either upload a generic image, or take a photo that doesn't show the private details (take the photo at a further distance so you can't read the text or blur out the info in Photoshop).

Here's how you attach an image to a convo:

This will protect your buyers and prevent you from having to email support to remove the image. It's the whole "ounce of prevention vs. a pound of cure" theory.

Have fun making your custom items!

Welcome to Etsy, Martha Stewart Watchers!

2008-02-29T13:31:00-05:00

Welcome to Etsy!

We're so glad you were able to see Etsy's Founder, Rob Kalin, on the Martha Stewart Show today! Etsy is an online marketplace where you can buy and sell anything that is handmade. Etsy is a venue where individual sellers across the United States and the world sell their items from their online shops. It's important to remember that you pay each seller individually for their work. To check out the items featured on today's Martha, check out today's Etsy front page.

Read more about Etsy, our mission, and how it all works here:

About Etsy (with video!)

Etsy's Press Page

Guide to Registering on Etsy

How to Shop on Etsy (with video!)

To find out more about exactly what Etsy is, take a look at our FAQ. You may also be curious about how the Etsy website runs and the many passionate folks behind the site. For more information, check out the All About Etsy FAQ series in The Storque, your place for learning all things handmade. (Which is where you're reading this right now!)

We hope this helps! If you have any other questions, feel free to contact support@etsy.com. Watch the video on Martha Stewart's website.

Also, items featured on Martha appear below.

Customer Care Update: Shedding Light on Etsy's Non-Delivery Complaint Process

2008-02-26T17:15:00-05:00

Dear Buyers & Sellers,
There has been concern in the community for the past couple of days regarding Non-delivery complaints and how they are handled by Customer Support. I have created a FAQ list below (feel free to post more questions in the comments below). I would love to hear from both Sellers and Buyers about what you think Etsy should do about Non-deliveries, and in what ways the Support Team can improve communication with our members when there is a concern. We are going to be making some changes over the next year to the system, and maybe even our policy. We are toying with some big ideas, and we'd like our community to weigh in!

What is the purpose of Etsy's Non-Delivery complaint system?
-To put the Seller and Buyer in touch with each other so that they work out the problem
-To protect Buyers from deadbeat Sellers
-To prevent a misunderstanding from resulting in negative feedbacks and loss of money
-Because Etsy wants to help

Why does a Buyer file a Non-delivery complaint?
- Buyer has placed an Etsy order and paid for it
BUT
- Buyer has not received goods at promised delivery date
- Buyer has Convoed and emailed the seller, but has not gotten a response

What happens when a Buyer contacts a seller with a Notification a Non-Delivery?
- The Seller gets their first Notification of Non-Delivery on the same day the Buyer files it. As of December 2007, this is a guarantee.
- The Buyer gets further instructions to do the following: Contact PayPal, email and Convo the Seller, and update Etsy with changes to the case.

What does Etsy say to the Seller?
- Etsy asks the Seller to contact the Buyer to work out the problem (we will close our involvement in the case when a Seller is working with the Buyer)
- Etsy asks the Seller to provide proof of shipping to us and the Buyer so that we can close the case
- Etsy includes information about our policy regarding proof of shipping and how to close a case
- Etsy asks that the Seller get back to us so that we know that her account is active
- Each case is dealt with on a case by case basis

How many Notifications does a Seller get?
At least 3 and up to 6.

How long does Etsy wait to hear from a Seller or get a reply to our emails to Sellers?
Every case is different, but generally we keep sending emails for about 30 days.

Why would Etsy ban a Seller in a Non-Delivery case?
If after the process described above,
- Seller has not refunded a transaction as promised
- Seller has not delivered goods as promised
- Seller has not responded to our emails
- Buyer has reported that there is no update on the transaction problem
- Seller does not work with the Buyer to create a solution

When does a Seller get banned?
We try to wait at least 24 hours before closing an account after we have sent the Suspension Notice as a last ditch hope that a Seller will respond. This Suspension Notice usually arrives least a month after the Buyer has filed the complaint.

If a Seller does not have proof of shipping, will they get banned?
Generally, a Seller who is in touch with Etsy and their customer will not get banned. Naturally, a Seller must prove that they sent the product, but every case on Etsy is different. We understand that not every Seller gets proof of shipping, and we are happy to help work out a problem. Each situation is looked at case by case.

What if the Buyer filed a Non-delivery complain by mistake, or the Seller never got these emails, or the Buyer never let the Seller know that there was a problem?
It's OK. We can re-open your account. We can close a case. There will be no mark against you or your account. There are a lot of transactions on Etsy, and sometimes there is confusion about how to report something. Not everybody checks emails, and some people have spam filters.

Can Etsy prove that they sent Notification Emails regarding Non-delivery?
Yes. Contact abuse@etsy.com to get the emails and dates on which they were sent.

What happens to the Buyer when a case is closed?
The Buyer may be able to get a refund through a PayPal claim. Etsy will close the Seller's account, and offer some information and resources to where they can get help next. Local authorities can help, as well as FBI cybercrime, where a victim of a money loss can file a report. The Buyer may also file a complaint with the Better Business Bureau. Etsy is not affiliated or working with these public organizations.

What happens in most Non-delivery cases?
Overwhelmingly, most cases are solved instantly. Our Notifications help with a miscommunication problem, and every case is reviewed individually. Very few cases ever end in a closure, and amongst that group, we feel very strongly that these Sellers do not belong on Etsy. While still rare, there are Sellers on Etsy who have taken money from Buyers without delivering goods. We want to keep it that way in the greater interest of the marketplace and community.

Why isn't this information posted in Etsy's FAQs?
We try to respect the privacy of those going through Non-delivery cases. When a Buyer files a Non-delivery case, both parties are informed of the policies and process via email. The Do's and Don'ts of Etsy are being refined right now, so we should see additions like this when they are re-launched.

What is Etsy doing to make this a more fool proof system?
- We are building a reporting system that will allow Sellers to be notified in ways other than email.
- The new reporting system will allow the Buyer and Seller to update their own case.
- We are improving the checkout system.
- We are improving ways to teach new members about Etsy culture and how to be open to Etsy business communication.

Please comment below with your ideas and constructive criticism! We want to make our policies and processes benefit our Buyers and Sellers!

Customer Care Tip: Sending an Invoice from PayPal

2008-02-26T15:16:00-05:00

This article was originally published on February 26, 2008. We've updated the content to be current as of September 8, 2008 for the upcoming holiday selling season. Check out Holiday How-To: Offering Services for more great tips on providing those special extra touches for your holiday shoppers.

How to send a revised invoice is a question that comes up from time to time. There are a few situations in which a seller might need to send a customer an updated invoice before she pays. For example: to offer a discount or sale price without editing the listing, an Alchemy transaction or if the buyer mistakenly chose "other payment" intending to pay by credit card through PayPal.

To get started, here is the info you'll need to gather for the PayPal invoice. This is all conveniently included on the Etsy invoice page under Your Etsy > Sold (orders).

buyer's email address
quantity of item(s)
Etsy transaction ID number (for the "Item ID" field in PayPal)
item title or short description
price of the item
cost of shipping

Here's how to create an invoice in PayPal for your transaction:

Go to PayPal.com and login to your account.*
Click the "Request Money" tab.
Click "Create an Invoice" in the header.
Select "New Invoice" from the drop-down menu and press the "Continue" button.
On this page, you will enter in all the details of the transaction, as noted above. For "Invoice Type," select "Goods." Press "Continue" when you've got all the info entered. (see the screenshot below)
Review the Invoice. Make sure everything is accurate, then press "Send Invoice."
You can save a template of the invoice you just sent if you think it will be a common transaction.

Here is how Step 5 looks:

An email will be sent to your customer with all the details and a link back to PayPal to complete the payment. If you go back to Your Account, you will see an entry in your Account Activity section for the invoice you just sent. This will have a Pending status until the buyer pays you. (Remember, never send the item until you have confirmed payment has been made.)

HOT TIP: A buyer can pay using a credit card even if they're not a registered PayPal member.

*For international sellers who use a version of PayPal localized to their country (such as PayPal.co.uk for the United Kingdom), the steps may be slightly different in the non-USA versions of PayPal. Please consult PayPal's Help Center for more information.

All about Etsy FAQ Series: Meet Customer Support

2008-01-14T16:32:00-05:00

"Oh no! I'm having a problem and I need help but I don't know who to ask?" As part of our All about Etsy FAQ Series, the Customer Support Team has detailed their role at Etsy and the best ways to communicate with them if you need help.

We are here to help Etsians! The Support Team writes a Featured Column for the Storque called Customer Care, with updates on issues such as billing, reporting transactions, and other support-related issues. We also post tips and how-tos which are meant to help you out before you encounter a problem. As they say, an ounce of prevention...

If you do encounter a problem and you want to get in touch with us, you can expect to hear from one of our team members: adrian1, Lori aka Chillionaire, emilybidwell, ErinHaldrup, jasonmseger, JoeTheBeard, calebwalt, projectmattnyc, mermaidclaire, adubois, Dillinger or jimchesters. Our team works on General Support and Billing 7 days a week and Abuse cases Monday through Friday. Expect a response within 24 hours during working hours. If you don't, please email back. Maybe we didn't get it! If you still don't get through, try sending one of us an Etsy Conversation, and we will find out what happened to your email. We eagerly respond to every email, but please be patient. There are a few of us and a lot of you! We believe in quality, one-on-one attention. You will always be emailing with a person when you contact Etsy support.

In order to help you as quickly as possible, send your email to one of the following addresses.

Email Support@Etsy.com for General Help, which covers:
Site navigation and functions, Selling and Buying, Closing and Opening accounts, Bugs, Muted Conversations, Questions about canceled transactions and refunds, Your Listings, Registration and Login, Your Shop, Advice, Question about what can and cannot be sold on Etsy, Forgotten Username, Email or Password trouble, Forums and Chatrooms, Questions about Site Policy, How to leave Feedback, and General Information.

Email Billing@Etsy.com for:
Trouble with credit card, your bill, or your fees.

Email Abuse@Etsy.com for all Disputes and Site Violations, involving:
Transactions, Conversations, Copyright, Trademark, Brand, Feedback, Harassment, Listings that don't belong on Etsy, Fee avoidance, General TOU violation, Behavior or Quality concerns, Sock Puppet accounts, Shilling (falsely inflating feedback), Spam, Scams, Non-Delivery, Inaccurate Listings.

Since most of the Etsy admin have a hand in helping you in one way or another, it can be befuddling as to who is the best point of contact!

For all Disputes and Site Violations involving the Forum and Chatroom, contact community@etsy.com. If you need help getting the hang of Etsy etiquette on the forums, check out the Community Team's Forum Decorum series on the Storque. The Community Team can also help you get acquainted with site policy and getting to know your way around the Etsy website. For more on Community, see their post in this All about Etsy FAQ Series (coming soon).

If you need advice or suggestions on your shop's appearance or the art of selling on Etsy and developing your brand, you might want to reach out to the Etsy Labs admin. For more on the Etsy Labs and how they mentor sellers, see this All about the Labs post.

And lastly, don't be afraid to ask for help! We think open communication works best for everyone.

Customer Care Update: Canceling Etsy Transactions

2008-01-07T15:27:00-05:00

UPDATE: Our canceled transactions form is now automated, and so we should not see a delay this holiday season, 2008 / New Year 2009.

With the record sales over the past months, we in Support have also had record transaction issues to address. During the holidays, we got a little swamped, but Chris (RevolvingDork), gave Support a most excellent holiday present: we now have the ability to turn over your cancellations at a faster rate!

As with any new feature, we may or may not have a few kinks to work out. We are completely up to date, so if you have NOT had your transaction canceled, please re-fill out the report and we will get to it lickity split.

FYI:
To cancel an Etsy Transaction, you must be the seller in the transaction. If you are a buyer, please contact the seller and ask them to do this.

The reports are found in the Help section under the "Report a Transaction" link. You can also find a handy link in Your Etsy.

Happy New Year!

When to Pay Your Etsy Bill

2007-12-18T10:12:00-05:00

Dear Sellers!

Your Etsy bill is due on the 1st of each month and you can pay it at any time. It becomes overdue on the 15th of the month, at which point you may start to notice some nagging reminders popping up in Your Etsy.

In order to clear up some confusion about billing, we've extended the payment grace period until 12:00 am on the 16th of each month, meaning you will not see any nagging overdue notices until then. Our billing time is in UTC (UTC is Coordinated Universal Time), so that's midnight for folks in London and 7:00 pm on the 15th for the East coast of the USA.

And don't forget, starting on January 16th, 2008 (UTC) we'll be taking action on overdue accounts, so make sure you're current!

Please see this previous post about Etsy billing and the new policy for more info! If you have concerns about your bill, please email billing@etsy.com.

How-to Pay with a Credit Card and Create a PayPal Account

2007-11-30T05:34:00-05:00

So, you've found the perfect item on Etsy, and now it's time to pay! Credit card payments on Etsy are handled at PayPal, a secure online financial service. You can pay with a credit card without signing up for a PayPal account. You can also sign up for a PayPal account while purchasing an item. Signing up for a PayPal account will make your future Etsy purchases super-easy (you will not need to re-enter your credit card information). This tutorial will show you how to pay with a credit card without a PayPal account, and how to sign up for an account.

If you have already checked out, and left that page, and now need to pay for your items, log in to your Etsy Account. Go to Your Etsy. Click "Purchases" (on the left side). Click "invoice" next to the item you want to pay for. Click "Pay with PayPal," and follow the steps in this guide.

If you need more help with the checkout process on Etsy, please see Buying an Item on Etsy from the Help Guide section.

Also, remember that you need to pay each seller individually by going to PayPal separately for each order. Alright, ready? Let's begin!

1. Click "Pay with PayPal" at the end of the checkout process. Even if you don't have a PayPal account, you can use their service to simply use your credit card.

2. Now you are at PayPal. Click "Continue" to pay with a credit card if you don't have a PayPal account.

Many people will not need this step. Skip to step 3 if you see a page asking you to enter your credit card info.

3. Enter your credit card and personal info. Click "Review Order and Continue."

4. Review your order. If everything is correct, Click "Pay (dollar amount) Now."

5. If you do not want to create a PayPal account, click "Return to your Etsy order" and go to step 9. If you would like to create a PayPal account, skip to step 6.

6. If you would like to create a PayPal account, create a password, then click "Create PayPal Account".

7. Click "Return to your Etsy order".

8. You are done paying this seller when you see the green checkmark under the order.

Please note that sometimes PayPal does not process information immediately- wait a few minutes, and refresh the page if so.

9. If you did not set up a PayPal account, repeat steps 1-5 for each seller you have purchased from.

If you set up a PayPal account, you will need to confirm it. Open a new browser window (go to File > New Window). Find the email from PayPal. If it is not there, check your junk email folder. Press "Click here to Activate Account", and follow the prompts.

Then, go back to the Etsy window. Click "Pay with PayPal" and follow the prompts for each seller you have purchased from. Remember to click "Return to your Etsy order" after each payment!

FAQ

How do I know if my payment is complete?
Go to Your Etsy. Click "Purchases" (on the left side). If you have paid this seller for the order, it will say "Payment Received" under status.

If you have not paid, it will say nothing under status. To pay, click "invoice." Click "Pay with PayPal," and follow steps 2-6 in this guide.

I didn't pay for my purchases immediately. How do I pay now?
What?!? Didn't pay immediately? Paying right away makes sellers happy and you're less likely to forget all together (which makes a royal mess of things). And technically, paying immediately is required by the Terms of Use. Besides, paying immediately gets your seller on board to ship out your item that much quicker!

Go to Your Etsy. Click "Purchases" (on the left side). Click "invoice" next to the item you want to pay for. Click "Pay with PayPal," and follow steps 2-6 in this guide.

How long to I have to make a payment?
Under Etsy's Terms of Use, we ask you to pay immediately if using your PayPal account or using PayPal's credit card function described above. A buyer must submit payment in full within three (3) days if paying by personal check, money order or "other." A buyer who pays by mail with a money order or personal check must send the seller an email or Convo to notify the seller that that the payment is in the mail, within three (3) days of the transaction. If this is not possible, please contact the seller ASAP via email or conversation to see if you can make other arrangements with them, or if you need to cancel the order.

Thank you for your purchase — we hope you will enjoy it! Please contact support@etsy.com if you need further help, and they will be happy to assist you. Have fun shopping on Etsy!

Customer Care Tip: Refusing Service

2007-11-09T14:51:00-05:00

We ask that sellers do everything they can to help a buyer, and to honor the contract they've made when a sale takes place. (See our Terms of Use for more information.) However, if a seller cannot proceed with the sale due to an exceptional circumstance, they may refuse service to a customer. In this case, the seller is expected to cancel the sale and refund the buyer, if they paid.

To block a buyer, please send them an Etsy Conversation. Explain to them in an appropriate way that you cannot offer them your services. If they continue to buy from you, Etsy may consider this harassment, and may suspend the account. Please contact abuse@etsy.com if this happens.

Blocking buyers and refusing service should only be considered a last resort, and only in very extreme circumstances. We do not encourage it, but we do encourage communication, understanding, and the right of the seller to protect themselves from harassment. Please proceed with the utmost care.

Customer Care Tip: Kiss and Make Up

2007-11-07T13:28:00-05:00

We live in a world where not everything is perfect. Sometimes things just don't work out the way we wanted and words are hastily spoken. These not-so-perfect moments sometimes end in not-so-great feedback. However, mistakes happen, but things can be fixed. (At least on Etsy!)

Negative and neutral feedback for a transaction doesn't have to be written in stone. Instead, when a buyer and a seller settle their issues with one another, feedback can be changed to reflect the new good vibes. In this instance, we have the Kiss and Make Up feature.

To start the process, first go to your feedback page and find the negative or neutral feedback. There will be a red link underneath for Kiss and Make Up. When you click on this link you will be taken to a form where you can enter new, positive feedback for the other user. A Kiss and Make Up proposal will be sent to the other user via Conversations and they can agree to leave positive feedback as well.

For serious feedback disputes, such as unwarranted or retaliatory feedback, please email abuse@etsy.com and we will gladly help you out.

xoxo
Etsy Customer Care

Customer Care Tip: Do You Know Where Your Payment Is?

2007-10-24T06:31:00-05:00

I hear the cries of a NEW seller off in the distance...

"I made my first sale, but where's my PayPal payment?!"

To which I pose this follow-up question, "Is it marked as 'received payment' when you go to the Sold (orders) section of Your Etsy page?"

When the response makes its way back, there is the occasional "YES!"

If your buyer swears they sent the fundage, but it's nowhere to be found, you should first venture over to the Your Etsy page and click on "Payment Methods" under Shop Setup. Find the check box for PayPal and you will see the email address you have listed to link your Etsy shop to your PayPal account. We commonly find that this email has a typo or you have changed your email at PayPal, so be sure to adjust it here!

You may have to contact PayPal to find the missing payment, but be sure to keep your buyers up to date on anything regarding their transaction. Send them a convo and keep in communication!

Customer Care: Beware of Spammers

2007-10-15T11:04:00-05:00

Etsians, beware!

A spammer has been flooding Etsians Convo inboxes with the following letter:

Dear sir/Madame,we're a export company who have good cooperation with many manufacturers of world famous electronic products in the world market,we will offer you competitive price, excellent quality, prompt delivery and great after-sale service.if you need anything from us,please browse our website ( removed ).

We will do our best to control these accounts and incoming Convos, but right now, these spammers are opening multiple accounts quickly. We will do the best we can to keep up with them until we build a solution. For now, please report spam to abuse@etsy.com.

For more discussion, please refer to the forum thread.

Thanks,
Etsy Customer Care

UPDATE: We added a line of defense that should block these types of spammers in the future. Let us know if you are still receiving spam by emailing abuse@etsy.com.

Customer Care How-to for Sellers: Shipping Costs and PayPal

2007-10-10T16:50:00-05:00

From time to time, sellers contact the Etsy Support Team and say the shipping cost on their PayPal invoice is not the same as what it was in the listing on Etsy. Unfortunately, contacting PayPal's Customer Support doesn't always produce the best answers (they try to blame us!). To save you some trouble, we've figured out how to enable transaction-based overrides for shipping. This way you can be sure that the shipping in the Etsy listing will transfer correctly to the PayPal invoice:

To enable transaction-based override:

1. Log in to your account at http://www.paypal.com.
2. Go to My Account > Profile > Shipping calculations (in the Selling Preferences column)
3. Select the Shipping Method and click Edit
4. Select Yes for "Use the shipping fee in the transaction instead of my calculator's settings" and press
Save Changes.

Note that if you have not set up any Shipping Calculations in PayPal, the default is to override shipping methods per transaction (you should not need to change anything).

Also, these instructions are for US PayPal; other country-specific versions of PayPal may differ slightly.

For more seller how-tos on shipping, click here.

Customer Care: Mistagging and Correction of Tags Without Notice

2007-10-08T16:02:00-05:00

Hi everyone!

We have great news. Etsy has responded to the community need for an improved search by developing some tools that will allow us to correct or remove tags that either don't qualify or that confuse the search engine.

Searching on Etsy will now be more efficient due to Admins' ability to crack down on tags.

We receive a huge volume of emails about items that have been flagged because they are tagged incorrectly. We understand that most mistagging is a mistake and that when you are tagging your items that you are attempting to get the widest exposure possible for your item. There is no fault in that line of thinking.

However, mistagging items, albeit accidentally, is making it difficult for buyers to search for things. For example, an item tagged as "stocking stuffer" (that is actually a bar of soap) makes the search for handmade stockings impossible. The buyer looking for a stocking finds soap and gets exasperated — and they might leave and not come back.

Due to the extraordinary volume of mistagging, Etsy will be correcting tags without email notification, but we are happy to assist you in any way if you have questions. Simply email support@etsy.com. We will email you if there is a problem.

As we improve this system, we should be able to provide resources that help people learn how to tag. Best of all, we are all going to see a highly improved search function just in time for the holidays.

Further Resources:

Online Workshop: Tagging Recap

Tagging Tips and Guidlines

Your Etsy Bill's Reminder System

2007-10-05T18:14:00-05:00

We've just implemented our reminder system about paying your bill. You'll now see an alert bar just below the header and, if you have fees more than 3 months overdue, an interstitial screen letting you know.

Until the end of this year, reminders are the only consequence of having overdue fees. Starting on January 15 of 2008, accounts with fees that are 2 months overdue will not be able to list new items, and having fees 3 months overdue (or greater) will have their accounts suspended. We'll always contact anyone with overdue fees several times beforehand to make sure things are OK and see what we can work out.

Once again, until the end of this year, reminders are the only consequence of having overdue fees.

NOTE:
This article was edited to comply with the Billing FAQ.

Billing Alert: Transaction Refunds Currently Disabled — UPDATED!

2007-10-02T15:19:00-05:00

UPDATE:

We've fixed the technical problem but we humans are working on catching up with the backlog of requests. We will get to your request as soon as possible!

Our ability to perform transaction refunds is currently disabled, but it should be back very soon. As soon as it is back we will be refunding all reported transactions.

Thanks, from Etsy Billing!

The Well-Informed Consumer: Shams Revealed!

2007-09-26T07:03:00-05:00

Hey there rubes!

As you may or may not know, there are a lotta tricksters out there looking to separate the fool (that's you) from his money. Well, I'm here to make sure they don't succeed! I'm gonna offer up some advice on how you can better spot and avoid frauds, scams and various forms of flim-flammery online.

Today we're going to talk about the Ol' Money Order/Cashier's Check Hornswaggle. Here's the rundown: Basically an "interested party" will contact you with an offer to buy one of your items. Their interest will often be vague. ( i.e "I am interested in purchasing your STERLING SILVER JEWELRY.") They will usually inquire about whether you will ship overseas and if you accept cashier's checks or money orders. Often they will offer to pay you much more than is necessary to ship express or as fast as possible. Many times they will have other weird requests and instructions like telling you that their money order will have an additional amount added on, and when you deposit it, to withdraw the difference to send back to them. If you get any type of offer like this, beware! These knuckleheads aren't interested in your sterling silver jewelry: just free merchandise and stolen money!

Correspondence like this is almost always a scam! They'll offer you more money to take you off guard and get the item out of your hands as fast as possible. Any money order or check you get from these goof-balls will be a fraud. It will go into your bank, but once it doesn't clear and the jig is up, your bank will hold YOU accountable and these jokers will be long gone.

If you get a message like this, report it to the authorities! (Or at least abuse@etsy.com.) Then we can give these clowns the boot and keep our virtual streets safe for us good, honest citizens!

Customer Care: Smart Shopping

2007-09-19T13:00:00-05:00

As of September 2007, Etsy has nearly 80,000 sellers, each of whom represent themselves as independent businesses. As a group, they are proudly known as Etsy Sellers. When you shop on Etsy, you become a part of this community. Etsy is unique because we specialze in small business.

While small businesses cannot always provide the same policies that a huge company can, they can offer an intimate buying experience, and the opportunity to directly work with the maker. We think shopping here is loads of fun, and we thought we'd share these tips on what a buyer can do before making a purchase:

-Check the Seller's feedback.

-Send the Seller a Conversation. This will give you an idea of how active and responsive the seller is.

-Read all of the Seller's policies. (Check their shop announcement, profile and descriptions.)

-Ask questions!

How to Use Etsy: sagittariusgallery's Ultimate Newbie Guide 4

2007-09-18T10:25:00-05:00

Note from The Storque:

We are VERY grateful and impressed by sagittariusgallery. She's been sharing this material in the forums with new members of Etsy and for the greater good of the community. It's also helped out our Customer Support team immensely! Many of the resources below are from the community and thus developed in a conversational manner on the forums. Some of these forum threads offer up opinions and suggestions for newbies. This version is slightly edited by the admin. You can find the forum version of this Newbie Guide here. Please direct thanks and further suggestions to sagittariusgallery there (we'll disable comments on this Storque post). Here we go...

Ultimate Newbie Guide 4

YOU CAN SEARCH THROUGH THIS GUIDE IN FIREFOX!

****Did you know that if you use Firefox you can search for keywords in this guide by pressing Ctrl+F and typing the keyword in at the bottom of the browser? You can have it highlight the word you're searching for. Then press the enter key to see every instance of the keyword used in the guide :)****

°`°`°º¤ø,¸¸,ø¤º° TABLE OF CONTENTS °º¤ø,¸¸,ø¤º°`°`°
Just follow the instructions above and copy and paste one of the topics below into the "find" box and it will highlight the topic for easy access.

►5 Most important things ►Feedback

►Newbie help ►Convos

►Setting up shop ►Spell Check?

►Profile Help ►Forum Questions

►Photo Help ►Helpful Forum Threads for reference

►Selling ►Hearts

►Selling tips and tricks ►Treasury

►Promote your shop and Etsy! ►Showcases

►Featured Seller ►Alchemy

►Packaging your items for shipment ►Time Machine

►General Shipping

►Shipping Internationally ►What is....?

►Paypal ►Etsy Chat

►Paying Etsy Bill ►Troubleshooting

►Buying ►Technical

►Trading ►Other

►Below are 5 of the most important things you will find in this guide!!! Please check them out before going anywhere else!!! You won't regret it.

Etsy Wiki - http://www.etsywiki.com

Etsy Do's and Don'ts - http://www.etsy.com/dosdonts.php

Etsy FAQ - http://www.etsy.com/faq.php

Admin in the bugs section - know that when you see a post made by RevolvingDork, it has to do with site bugs or issues that you should be aware of :) (NOTE: You can also check The Storque's TechUpdates!)

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►Newbie help -

*Unofficial Etsy Mentors - Updated 9/2007 by tashamck - http://www.etsy.com/forums_thread.php?thread_id=5216323

Unofficial Etsy Mentor List - free help for Newbies! - http://www.etsy.com/forums_thread.php?thread_id=5047128

Newbie tips compiled by CavanaghCraft - great for starting out - http://www.etsy.com/forums_thread.php?thread_id=5021995

Newbies. Here's why you're not selling yet (created by scarlettcat) - http://www.etsy.com/forums_thread.php?thread_id=5215453&page=1

The Newbie's Guide To Etsy Chat (created by Duet) - http://www.etsy.com/forums_thread.php?thread_id=5215562

What does Etsy stand for??? Read at your own risk hehe - http://www.etsy.com/forums_thread.php?thread_id=5108044

Etsy sourcebook of suppliers compiled by SixthandElm - http://www.etsy.com/forums_thread.php?thread_id=5077902

Best kept supply secrets compiled by EtsyLabs and contributed to by the community - http://www.etsy.com/forums_thread.php?thread_id=5185116&page=1

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►Setting up shop -

How to make a banner without a fancy program - http://www.etsy.com/forums_thread.php?thread_id=5106326

How do I upload a banner? (banner help) - http://www.etsy.com/forums_thread.php?thread_id=5153443

Why is my banner blurry? http://www.etsy.com/forums_thread.php?thread_id=5114598

I want to open 2 shops, can I put them both on the same credit card? - Yes :)

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►Profile Help -

How do I set my location on the Geolocator? - http://www.etsy.com/forums_thread.php?thread_id=5215815

Can I change my avatar? - http://www.etsy.com/forums_thread.php?thread_id=5102835

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►Photo Help

How to improve your photos (from Etsy admin. HeyMichelle) - http://www.etsy.com/forums_thread.php?thread_id=5169829

Eliminating backgrounds through GIMP photo program - http://www.etsy.com/forums_thread.php?thread_id=5210409

Taking good close-up pics - http://www.etsy.com/forums_thread.php?thread_id=5117177 and http://www.etsy.com/forums_thread.php?thread_id=5114072

Do you need Help with anything Photo-Digital related - http://www.etsy.com/forums_thread.php?thread_id=5205026

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►Selling -

Saving a listing to post later, a tutorial. (Created by littleputbooks) - http://www.etsy.com/forums_thread.php?thread_id=5147546

How long before I make a sale? - http://www.etsy.com/forums_thread.php?thread_id=5023196&page=1

How do I tell if I have been paid? - http://www.etsy.com/forums_thread.php?thread_id=5114778

How long do I wait for payment? - http://www.etsy.com/forums_thread.php?thread_id=5114596

Can someone do a partial paypal payment? - http://www.etsy.com/forums_thread.php?thread_id=5106724&page=2

How do I create an invoice (revised or regular) through paypal? - http://www.etsy.com/forums_thread.php?thread_id=5115981 and http://www.etsy.com/forums_thread.php?thread_id=5113649

How do i add a different form of credit card payment besides paypal? - http://www.etsy.com/forums_thread.php?thread_id=5109980

How do I change the prices of my items for sale? - http://www.etsy.com/forums_thread.php?thread_id=5117161

Can I change the payment method for just one listing? - http://www.etsy.com/forums_thread.php?thread_id=5115257

How do I renew an item in my shop? - http://www.etsy.com/forums_thread.php?thread_id=5114127

How do I reserve something for someone in particular? - http://www.etsy.com/forums_thread.php?thread_id=5107116

"Illegal characters"? - http://www.etsy.com/forums_thread.php?thread_id=5112730

How do I indicate I am going on vacation? - http://www.etsy.com/forums_thread.php?thread_id=5112621

What is the secondary shipping cost? - http://www.etsy.com/forums_thread.php?thread_id=5111756

How do I find out how many people have viewed my shop? - This function no longer exists. Some have brought it up in the ideas section to bring it back - perhaps you'd like to add your name to it, Admin. considers all suggestions. http://www.etsy.com/forums_thread.php?thread_id=5114177

How do I cancel a sale? - http://www.etsy.com/forums_thread.php?thread_id=5101379

How do I add my items to sections in my shop? - http://www.etsy.com/forums_thread.php?thread_id=5100441

Should I email previous buyers with sales and specials? - http://www.etsy.com/forums_thread.php?thread_id=5116122

Custom orders - to make or not to make? - http://www.etsy.com/forums_thread.php?thread_id=41342

Thoughts on accepting personal checks - http://www.etsy.com/forums_thread.php?thread_id=5111907

What is a Certified Cheque? - http://www.etsy.com/forums_thread.php?thread_id=5154701

**************************************

►Selling tips and tricks -

Tips for brand new sellers (brought to you by Analiese) - http://www.etsy.com/forums_thread.php?thread_id=5035509

Tips on HOW TO HIT 100 SALES! (brought to you by blissbyheather) - http://www.etsy.com/forums_thread.php?thread_id=5112928

Tips for sellers from a buyers perspective - http://www.etsy.com/forums_thread.php?thread_id=39790

I'm doing everything I can and still, little to no sales - what to do? - http://www.etsywiki.com/index.php?title=SUCCESSFUL_SELLING_ON_ETSY

Thank your customers for their purchase! - http://www.etsy.com/forums_thread.php?thread_id=5109599

Advertising Ideas! Brought to you by cocoapod - http://www.etsy.com/forums_thread.php?thread_id=4505

More ways to advertise your shop - http://www.etsy.com/forums_thread.php?thread_id=9230

Personal safety tips for online sellers from kateblack - http://www.etsy.com/forums_thread.php?thread_id=38575

Online Safety When you purchase a Domain Name - http://www.etsy.com/forums_thread.php?thread_id=5211972

Tips for selling your work wholesale (compiled by littleputbooks) - http://www.etsy.com/forums_thread.php?thread_id=5211111

**************************************

►Promote your shop and Etsy!

Promote on Facebook! - http://www.etsy.com/forums_thread.php?thread_id=5195047

Promote on Craftzooka (created by enchantedwhimsies) - http://www.etsy.com/forums_thread.php?thread_id=5209614

Promote on Indiepublic! - http://www.indiepublic.com/

Promote Etsy with banners! - http://team.etsy.com/?page_id=31

**************************************

►Featured Seller - http://www.etsy.com/faq_selling.php#featuredSellers

**************************************

►Packaging your items for shipment -

Packaging tips - http://www.etsy.com/forums_thread.php?thread_id=5210961

How to package Bath and Body products - http://www.etsy.com/forums_thread.php?thread_id=5212307

How to package artwork - http://www.etsy.com/forums_thread.php?thread_id=5210384 and http://www.etsy.com/forums_thread.php?thread_id=5208764

**************************************

►General Shipping -

Suggestions for low cost packages/shipping - http://www.etsy.com/forums_thread.php?thread_id=5110841

Shipping rates chart for new USPS rates (as of 5/14/07) - http://www.etsy.com/forums_thread.php?thread_id=5116528

Post office tips - http://www.etsy.com/forums_thread.php?thread_id=5110870

Scales for shipping - what kind and where to get them - http://www.etsy.com/forums_thread.php?thread_id=5209250

Shipping with Paypal - label question - http://www.etsy.com/forums_thread.php?thread_id=5208893

**************************************

►Shipping internationally -

*Setting up International Shipping in 5.3 steps (for US Sellers) - http://www.etsy.com/forums_thread.php?thread_id=5193940

Reasons to ship internationally - http://www.etsy.com/forums_thread.php?thread_id=5109150&page=1

How Do You Ship to Other Countries? - http://www.etsy.com/forums_thread.php?thread_id=5107999

International shipping preferences - http://www.etsy.com/forums_thread.php?thread_id=5116879&page=1

International shipping tips - http://etsywiki.com/index.php?title=International_Shipping

Have CUSTOMS / DOUANE / ZOLL questions? Read here! - http://www.etsy.com/forums_thread.php?thread_id=5193320

**************************************

►Paypal -

How much does paypal charge in fees? - http://www.etsy.com/forums_thread.php?thread_id=5116962

Paypal - e-checks - http://www.etsy.com/forums_thread.php?thread_id=5098927&page=1

Paypal customer service phone number - For general PayPal account inquiries, please call toll-free at:
1-888-221-1161

**************************************

►Paying Etsy Bill -

How do I pay my fees on Etsy? - http://www.etsy.com/forums_thread.php?thread_id=5152778

Can I pay my Etsy bill with Paypal? - http://www.etsy.com/forums_thread.php?thread_id=5114354

►Buying -

Ring sizer! Figure out your ring size - http://www.overstock.com/ringsize.html

Can you purchase from Etsy if you are not a member? No. But it is free and easy to sign up :) - http://www.etsy.com/faq_buying.php

What do I do if I accidently hit the "buy now" button? - http://www.etsy.com/forums_thread.php?thread_id=5117073

How long is too long to wait for an item to arrive? - http://www.etsy.com/forums_thread.php?thread_id=5113038

Item reeks of smoke - what to do? - http://www.etsy.com/forums_thread.php?thread_id=5111597

How do I leave feedback? - http://www.etsy.com/forums_thread.php?thread_id=5116987

**************************************

►Trading -

The Etsy trading list - http://www.etsy.com/forums_thread.php?thread_id=5892

The trading list by category - http://www.etsy.com/forums_thread.php?thread_id=41342

**************************************

►Feedback -

How do I leave feedback? - http://www.etsy.com/forums_thread.php?thread_id=5155043

When should I leave feedback? - http://www.etsy.com/forums_thread.php?thread_id=5116895

What is the "Kiss and Makeup" feature? - http://www.etsy.com/forums_thread.php?thread_id=5119819

Who initiates a "kiss & makeup"? - http://www.etsy.com/forums_thread.php?thread_id=5154898

**************************************

►Convos -

How do I report a spam convo? - http://www.etsy.com/forums_thread.php?thread_id=5105969

Can I promote my shop to others via convo's? NO! - http://www.etsy.com/forums_thread.php?thread_id=5117214

**************************************

►Spell Check? - http://www.etsy.com/forums_thread.php?thread_id=5159089

**************************************

►Forum questions -

On Forum rules and consequences - by Stellaloella (admin.) - http://www.etsy.com/forums_thread.php?thread_id=5134076

What is "bumping"? - http://www.etsy.com/forums_thread.php?thread_id=5116020

How do I add a link for an item in my shop in a post? - http://www.etsy.com/forums_thread.php?thread_id=5114962

Who locks a thread and why? - http://www.etsy.com/forums_thread.php?thread_id=5099791&page=1

"What to do before lockdown" thoughts from admin on out of control forum threads - http://www.etsy.com/forums_thread.php?thread_id=5017070

who do we direct our lock requests too? - http://www.etsy.com/forums_thread.php?thread_id=5154965&page=2

How do I flag a thread? - http://www.etsy.com/forums_thread.php?thread_id=5115863

Please put "I'm looking for" & "Show me your" in Promos and Critiques - http://www.etsy.com/forums_thread.php?thread_id=5034872

How do I find what topics I've posted in? - Go to main forums page, top right hand side just above chat rooms "View topics you've posted in".

**************************************

►Helpful Forum Threads for reference -

Looking unprofessional and professional - http://www.etsy.com/forums_thread.php?thread_id=5209762

Feedback on a home color/photo printer - http://www.etsy.com/forums_thread.php?thread_id=5209612

**************************************

►Hearts -

Is it ok to email people who heart you or one of your items? - No. It is considered spam - http://www.etsy.com/forums_thread.php?thread_id=5153058

All of my hearts are gone! Where did they go??? - http://www.etsy.com/forums_thread.php?thread_id=5108556

Why would someone heart me anonymously? - http://www.etsy.com/forums_thread.php?thread_id=5116288

Can you "unheart" an item or seller? - http://www.etsy.com/forums_thread.php?thread_id=5116186

Can I see if someone just hearts my item and not me? Yes - click an item and then click "see who hearts this item" in the lower right hand corner of the right column.

**************************************

►Treasury -

What is the Etsy Treasury? - http://etsytreasurydemo.blogspot.com/ and http://www.etsy.com/forums_thread.php?thread_id=5154942

How do I know if im featured in a treasury? - http://www.etsy.com/forums_thread.php?thread_id=5153683

For people who want a treasury (by sadielouwho) http://www.etsy.com/forums_thread.php?thread_id=5205582

"Secrets to grabbing a treasury" - http://www.etsy.com/forums_thread.php?thread_id=5106348

How do I add items to a treasury? - http://www.etsy.com/forums_thread.php?thread_id=5153418

What is the purpose of the alternate list in the treasury? - http://www.etsy.com/forums_thread.php?thread_id=5151240

How long does a treasury last? - http://www.etsy.com/forums_thread.php?thread_id=5108099

How can I get Treasury page into my blog? - http://www.etsy.com/forums_thread.php?thread_id=5153676

How can the number of treasuries reach above 150? - http://www.etsy.com/forums_thread.php?thread_id=5103741

Trying to add comment to treasury list and there is no enter button - http://www.etsy.com/forums_thread.php?thread_id=5103971

Why is it considered spam if I contact a seller I've featured in a treasury? - http://www.etsy.com/forums_thread.php?thread_id=5153771&page=2

**************************************

►Showcases -

How do I know the next date for showcase to be available? - check The Storque, they always update and let Etsians know a few days in advance when the next batch of showcase spots will be available for purchase.

**************************************

►Alchemy -

What is alchemy and why was it closed? - http://www.etsy.com/forums_thread.php?thread_id=5105251

**************************************

►Time Machine -

How does time machine work? - http://www.etsy.com/forums_thread.php?thread_id=5153676

**************************************

►What is....?

What is "Etsy mini"? - http://blog.etsy.com/?p=187 and is it flash or java? - http://www.etsy.com/forums_thread.php?thread_id=5107205

What is "PIF"? - http://www.etsy.com/forums_thread.php?thread_id=5113494

What is an ACEO? - http://www.etsy.com/forums_thread.php?thread_id=5108711

What are "T.O.U"? - http://www.etsy.com/forums_thread.php?thread_id=5098116

What is a locked thread? - http://www.etsy.com/forums_thread.php?thread_id=5152903

What is Etsykids? - http://www.etsy.com/forums_thread.php?thread_id=5100914

What is a street team? - http://www.etsy.com/forums_thread.php?thread_id=5098814

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►Etsy Chat -

Chat room 101 - http://www.etsy.com/forums_thread.php?thread_id=5149664

Etsy Chat Room Available On IRC? - http://www.etsy.com/forums_thread.php?thread_id=5111382&page=2

Why am I taken to a random shop upon leaving Etsy chat? - http://www.etsy.com/forums_thread.php?thread_id=5100442

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►Troubleshooting -

**Remember to check the "bugs" forum and The Storque's TechUpdates for updates on site issues by admin. such as RevolvingDork - http://www.etsy.com/forums_board.php?forum_id=3

Picture will not load - http://www.etsy.com/forums_thread.php?thread_id=5111640

Why do the photos look different here than on Photoshop? - http://www.etsy.com/forums_thread.php?thread_id=5110564&page=1

Not receiving email notifications? - http://www.etsy.com/forums_thread.php?thread_id=5100118

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►Technical -

How do I update my flash player? - http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash - there is a download with instructions there.

How do I take a screen shot? - http://www.etsy.com/forums_thread.php?thread_id=5114527

Firefox or Safari? (Regarding browsers - Jared from admin. chimes in) - http://www.etsy.com/forums_thread.php?thread_id=5215884&page=4

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►Other -

How do I know if my convo abilities have been muted? - http://www.etsy.com/forums_thread.php?thread_id=5111563

What happens after you report a transaction? - http://www.etsy.com/forums_thread.php?thread_id=5109510&page=1

Business cards? - http://www.etsy.com/forums_thread.php?thread_id=5108167

Why do items that were just posted have so many hits already??? - http://www.etsy.com/forums_thread.php?thread_id=5107286

How do I get my items on the top of the front page? - http://www.etsy.com/forums_thread.php?thread_id=5083019

Currency converter calculator! - http://www.x-rates.com/calculator.html

How do I close a shop? - http://www.etsy.com/forums_thread.php?thread_id=5212632

NOTE: Impressive, no? Share your thoughts here.

Etsy Finds: Monkey Business

2007-09-13T07:56:00-05:00

I'm not feeling so hot this morning (probably from celebrating a thirtieth birthday party last night), but I'm proud of myself for making it all the way to my desk without incident.

During my daily travels through Etsy shops, I stumbled upon today's Etsy Find. Let me tell you, this little gem of a print by ArtByMarilyn really turned my day around! I wish I was one of those lil dudes, kickin' it will my best friend, soakin' up the rays on a tree branch. I need a hug.

Customer Care: Edit Mode Tip

2007-09-06T06:36:00-05:00

We often get this question:

How do I hide an item in my shop without deleting it? I don't want people to buy it because I have a customer waiting for it, or I am going on vacation and want to be sure that customers absolutely don't buy anything.

Here's what you should do:

Your Etsy> Currently for Sale Items> Edit> Don't click on "Finish" on the last page of the listing, rather, click on "Your Etsy" instead.

This will put your item into an "edit mode." When you are ready to have them show again, go to your Inactive Listings and click on "Finish." There will be no new charge for the listing.

Customer Care: Updates on the Team & Billing

2007-09-04T20:00:00-05:00

Our Support Team is small (though we're powerhouses). We really appreciate your patience and respect while we train our new people, and for any mentoring you can provide via Convos and the forums. Our "newbies" are doing a terrific job and we expect to get even more accomplished, especially in the areas of abuse cases, when they're fully on the saddle. Also, our copyright fairy godmother, Sarah Feingold, helps to handle copyright disputes swiftly and accurately.

As many sellers have noticed already, the August bills were not generated on the 1st. This is because we are creating a new and improved billing system and we are waiting until the new system is ready to go before billing again.

This new system will take into account many things our sellers have been asking for -- charges will match up with monthly statements regardless of refunds, you'll have the option to make partial payments, and we're looking into adding PayPal as a payment method. We hope to have it online this month. We have also been aware of an issue with some international sellers having credit card problems. We are looking into what could be causing this.