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Etsy Minneapolis Meet Up: October 15, 2009

2009-10-28T15:00:00-05:00

UPDATE from Maria and Ian:

Hello Minnesota Etsy sellers (and one from Wisconsin!),

Thank you so much for your recent warm welcome in Minneapolis. Ian and I enjoyed meeting all of you, and we appreciate that you took the time to join us at Nye's. We're especially grateful to the members of HandmadeMN, a Minnesota Team — led by Kelly of kellybot and Toni of WildDogStudio — who presented us with a giant burlap bag of gifts made by members. As promised, I waited to dig into the bag until I could share its contents with everyone who works at Etsy. We did so today and were simply delighted and awed. Thank you!

Thanks, too, for the Dossier which has been read and studied by many of us at Etsy. This is an incredible collection of sellers with their wishlists and ideas for Etsy.

We are incredibly grateful for your support and thank you for selling on Etsy. You can see more photos here.

[The following was originally published on October 6, 2009.]

Hello Twin City Friends,

This is Maria, Etsy's CEO, and I will be in Minneapolis next week for the American Craft Council Conference. Kelly and Toni from the Minnesota Etsy Street Team (Handmade MN) helped me arrange an informal meet up next Thursday evening. I look forward to an open dialogue with those of you who can make it about the opportunities ahead and what you'd like to see from Etsy.

I’ll be joined by Ian Malpass, a.k.a. indec, Etsy's Quality Assurance engineer (QA). Ian lives just north of Minneapolis, by way of the United Kingdom. (He's got a killer accent!) Many of you may be familiar with Ian from his EtsyHacks tools for sellers, and you might otherwise know him as ehax.

Light snacks and drinks will be served. Please RSVP here so we can let the nice folks at Nye's Polonaise Room know how many to expect.

Here are the details:

Time: Thursday October 15, 6-9 p.m. Central Time

Location: Nye's Polonaise Room

612-379-2021

112 East Hennepin Ave, Minneapolis, MN 55414

Here's a Google Map.

Post in the comments if we'll see you at the meet up!

See More Posts about Etsy Meet Ups | Shop Local Minneapolis

Community Topics: Resellers on Etsy

2008-09-11T12:00:00-05:00

Dear Etsians,

With the exception of properly tagged commercial supplies and vintage, Etsy does not permit the reselling of items not made by the seller (see the DO's and DON'Ts on Selling). We take this rule very seriously, and we share your frustrations when we see resellers intent on listing here. We know that this has been a growing concern of late, and we are addressing it as such.

So, what are we doing?

Creating Measures at the Time of Shop Creation and Product Listing
To a large extent, we created this issue for ourselves by defining in great detail what is and is not permitted for sale on the site, but at the same time establishing few, if any, barriers to entry to setting up a shop on Etsy (simply put a credit card on file). There is no doubt that more emphasis needs to be placed at the first point of contact with new sellers. Our focus must be on keeping these products from ever reaching the site. To this end, we have created an internal team that is focusing on developing and building these safeguards, as well as clarifying and highlighting our policies to new sellers who very well may just be confused. We have been following the many good ideas that have been raised in the forums and sent to community@etsy.com, and we are including them in our planning. We appreciate your input, and ask that you continue to share with us.

This will take some time. So...

In The Meantime
We have also more than doubled the number of our employees who are trained to properly investigate and remove those in violation. The expanded team is already at work. Furthermore, we have taken steps to make sure that banned resellers are blocked from creating new accounts.

Flagging:
A far more robust flagging system is also already underway and will be implemented in the weeks to come. We are confident that it will allow us to handle flagged items and moderation more quickly and succinctly.

We do ask that you do not use the forums as a place to call out members as resellers (see the Community DO's and DON'Ts). Oftentimes, these individuals are simply confused. Etsy admin need to treat each and every case (which often involve both buyers and sellers) as a private matter. Furthermore, many cases are not nearly as cut and dry as they may seem at first glance. This sometimes means that shops will not always be removed as quickly as we all would like.

Please continue to flag items that you feel do not belong on Etsy. We do fully investigate every flag, and this takes some time. I know this can be frustrating when it seems that there is inaction on the part of our Content Team, but we assure you that flagging does work. Can it be improved? Yes. Are we improving? Yes.

All of these steps are just the beginning. We will continue to work tirelessly to maintain the integrity of our marketplace.

Tomorrow September 12, the Chatt with Matt will be on this subject. Please join us in the Treehouse room of the Virtual Labs at 1pm Eastern time. In anticipation of this discussion, we have closed commenting on this article so we can follow all your comments and suggestions in this forum thread.

Community Chatt With Matt: Holiday 2008: Ready, Set, Promote!

2008-08-07T13:03:00-05:00

Please join me in the Treehouse Room of the Virtual Labs this Friday, August 8, at 12:00p.m EDT for our weekly community chat.

Times on the Virtual Labs Lobby are displayed in your local time.

Topic: Tips to Promote Your Shop for the Holidays

This week we will be having our second of four holiday 2008 discussions. Holidays in August? Yes, that's right, the holidays will be here before you know it and now's a great time to prepare and promote! We'll be talking about the basics of getting the word out about your shop with special tips for this holiday season, including how to successfully pitch the press and use the web to your best advantage.

Stay tuned for upcoming chats focused on merchandising, shipping, customer service, and production.

About Community Chatt With Matt:

Each week Etsy admin Matt invites you to join him for a live, online discussion of topics of interest to the Etsy community. Our intention is to give buyers and sellers alike the opportunity to speak directly and candidly to Etsy Admin. We listen, take notes, and make sure that everybody who wants to gets a chance to speak. We can always be reached at community@etsy.com with more ideas and suggestions.

You can view minutes from past meetings HERE.

Community Chatt With Matt: Holiday 2008, A First Look

2008-07-23T11:11:00-05:00

Hello Friends,

Please join me in the Treehouse Room of the Virtual Labs this Friday, July 25th, at 12:00p.m EDT for our weekly community chat.

Times on the Virtual Labs Lobby are displayed in your local time.

Topic: Getting Ready for the Holidays

This week we will be having our first of four holiday 2008 discussions. I know it seems far off, but the holidays will be upon us before you know it. This first session will be focused on hearing from you about the tools and information you would find useful as we prepare for the holiday shopping season. We will also work to establish an overview and agenda for the subsequent meetings.

Topics will include getting your shop prepped, merchandising, promotion, shipping, customer service, and production.

About Community Chatt With Matt:

You can view minutes from past meetings HERE.