Tech Update: Printer-Friendly Etsy Invoices

2008-06-25T15:50:00-05:00

Here at Etsy, we're always working towards making the buying and selling experience easier. To that end, we've added a printer-friendly link at the top of every Etsy invoice page!

The printer-friendly invoice is a stripped-down version of the invoice we're all familiar with,* saving you ink and giving you only the information you need.

Buyers might like to print this for their shopping records as a form of receipt, while sellers might like to print their invoices to ship with the item or for their own shop records.

Here's what it should look like:

If you have any questions or comments, please post them in the associated forum thread.

*p.s.
Buyers, if you're not familiar with the invoice page, go to the Your Etsy section and click on the Purchases link. There you'll see that each item you've bought has a link to "invoice."

Sellers, clicking on "details" of your Sold Orders gets you to the same page.

Customer Care Tip: Sending an Invoice from PayPal

2008-02-26T15:16:00-05:00

This article was originally published on February 26, 2008. We've updated the content to be current as of September 8, 2008 for the upcoming holiday selling season. Check out Holiday How-To: Offering Services for more great tips on providing those special extra touches for your holiday shoppers.

How to send a revised invoice is a question that comes up from time to time. There are a few situations in which a seller might need to send a customer an updated invoice before she pays. For example: to offer a discount or sale price without editing the listing, an Alchemy transaction or if the buyer mistakenly chose "other payment" intending to pay by credit card through PayPal.

To get started, here is the info you'll need to gather for the PayPal invoice. This is all conveniently included on the Etsy invoice page under Your Etsy > Sold (orders).

buyer's email address
quantity of item(s)
Etsy transaction ID number (for the "Item ID" field in PayPal)
item title or short description
price of the item
cost of shipping

Here's how to create an invoice in PayPal for your transaction:

Go to PayPal.com and login to your account.*
Click the "Request Money" tab.
Click "Create an Invoice" in the header.
Select "New Invoice" from the drop-down menu and press the "Continue" button.
On this page, you will enter in all the details of the transaction, as noted above. For "Invoice Type," select "Goods." Press "Continue" when you've got all the info entered. (see the screenshot below)
Review the Invoice. Make sure everything is accurate, then press "Send Invoice."
You can save a template of the invoice you just sent if you think it will be a common transaction.

Here is how Step 5 looks:

An email will be sent to your customer with all the details and a link back to PayPal to complete the payment. If you go back to Your Account, you will see an entry in your Account Activity section for the invoice you just sent. This will have a Pending status until the buyer pays you. (Remember, never send the item until you have confirmed payment has been made.)

HOT TIP: A buyer can pay using a credit card even if they're not a registered PayPal member.

*For international sellers who use a version of PayPal localized to their country (such as PayPal.co.uk for the United Kingdom), the steps may be slightly different in the non-USA versions of PayPal. Please consult PayPal's Help Center for more information.

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Tech Update: Printer-Friendly Etsy Invoices

Customer Care Tip: Sending an Invoice from PayPal