Search results (tags) for: "paypal"

PayPal Workshop in Etsy's Virtual Labs

2009-09-17T10:22:00-05:00

On August 31, 2009, PayPal customer service representatives Deb and Tim hosted a live Virtual Labs chat to answer sellers' questions about PayPal and walk Etsy sellers through some of the features and tools that PayPal offers. If you missed the workshop, you can watch clips below and check out the links that were shared by the PayPal team.

1: Verifying Payment

How do you know you received payment from a buyer? Tim walks you through the multiple ways to find out. You can even use PayPal's download log feature to view your transactions in a spreadsheet or in software like Quicken or Quickbooks. For more information: Downloadable History.

2. Shipping and Seller Protection

Tip: When shipping on your PayPal invoice is incorrect, it's often a problem in your PayPal account settings. If you need to revise the invoice for the customer, go to your PayPal account and click on "request money."
Then, be sure to enable transaction-based override:
    1.    Log in to your account at http://www.paypal.com/.
    2.    Go to My Account > Profile > Shipping calculations (in the Selling Preferences column)
    3.    Select the Shipping Method and click Edit
    4.    Select Yes for "Use the shipping fee in the transaction instead of my calculator's settings" and press Save Changes.
Please note that if you have not set up any Shipping Calculations in PayPal, the default is to override shipping methods per transaction. (You should not need to change anything.)

3. Types of PayPal Accounts

Ever wonder whether you should upgrade to a Premium or Business PayPal account? Tim explains the benefits of each account. Helpful Links: PayPal Account Types & Which account is right for you?

4. Refunds

Want to know how to send a full or partial refund through PayPal? Or how fees work when refunding payment? Watch the video above. Helpful link: How to Send a Refund.

If you have another PayPal question that wasn't answered here you can probably find an answer in one of three ways:

PayPal Help Center
Ask Sarah — an automated PayPal customer service rep
Contact PayPal by phone or email

Want to attend a Virtual Labs workshop? Learn more about our online meeting space here.

Listen to the audio podcast of Deb Popek's last PayPal Virtual Lab here: Seller How-To: PayPal Coming to Etsy Virtual Labs!

Etsy's PayPal FAQs | PayPal Tips for Sellers | Etsy's Seller Handbook

Etsy Seller Survey: Shipping Address and Order Management

2009-05-19T15:50:00-05:00

Attention Etsy Sellers!

We want to make the selling experience better on Etsy and we need your help. We value your input and would love to gain some more insight into your process regarding shipping procedures and notifications about sales.

If you are an Etsy seller, please take our brief Shipping Address / Order Management Survey. It'll take three minutes!

Click here to take the survey.

The survey closes in one week, so don't delay! And we thank you for your participation!

See related posts about other surveys.

P.S. If you want to get the breaking, vital Etsy news as it happens — delivered straight to your email inbox, then sign up for Etsy News Alerts emails. Read more about it here. Expect this as an Etsy Alert email in your inbox if you already subscribe to the list.

You can also get an RSS feed of all TechUpdates here.

Etsy Seller Payment Survey

2009-03-17T12:19:00-05:00

*Update* The survey has closed as of March 18, 2009. Thanks!*

Attention Etsy Sellers!

We want to make the selling experience better on Etsy and we need your help. We value your input and would love to gain some insight into your experience in accepting online payments for your business and on Etsy.

If you are an Etsy seller, please take our brief Payment Seller Survey. It'll take three minutes!

Click here to take the survey.

The survey closes in one week, so don't delay! Spread the word to your seller friends!

See related posts about other surveys

Tech Update: Pay Your Etsy Bill with PayPal Now Available

2009-03-10T14:45:00-05:00

Sellers,

After a smooth and productive beta test, we're very happy to announce the full public release of functionality that allows you to pay your Etsy bills via PayPal. You will now see an option for PayPal under "Method of payment" when you go to Your Etsy > Your Etsy Bill > Make a payment.

When you select PayPal as your method of payment on this screen and click "Submit Payment," you will be taken to PayPal. Log into PayPal to complete the payment. You will be directed back to Etsy upon completion of the transaction.

Paying your Etsy bill with PayPal is optional. You can still pay your Etsy bill via the credit card you have on file with Etsy. Regardless of whether you pay your Etsy bill with PayPal or credit card, Etsy sellers need to keep a valid credit card on file with Etsy because we require a valid credit card to become an Etsy seller at this time.

With this release we are also removing the minimum payment amount for seller fee payments, whether paid by credit card or PayPal. Previously, Etsy only accepted payments of $1 or more from sellers. This is no longer the case—Etsy sellers will be expected to pay their bills in full regardless of the amount. So, if you are billed $0.60, you can now pay $0.60, and you have the option to pay via PayPal.

We'd like to thank all the beta testers for their valuable feedback. Here are answers to some frequently asked questions.

Can I pay my bill with my PayPal account?
Yes. Go to Your Etsy > Your Etsy Bill, select the PayPal option and click the green button that says Submit Payment. You will be directed to PayPal and prompted to log in to your PayPal account. Log in, review your payment and click “Pay Now”. You will then be redirected back to Etsy to conclude the transaction. If you pay via PayPal eCheck, your payment will be held as "Pending" until the payment clears, and your bill balance will not change until your payment is cleared.

Can I pay my bill with my PayPal account directly, without signing into Etsy?
No. You must pay your bill by signing in to Etsy and going to Your Etsy > Your Etsy Bill.

Is there a minimum amount I must owe Etsy before I can pay my bill?
No. There is no minimum amount you must owe Etsy before you can pay your bill. If you are billed $0.20, you can pay $0.20. You have the option to pay your bill via PayPal or with the credit card you have on file with Etsy. Etsy sellers are expected to pay their bills in accordance with our collection policy.

Do I have to use the PayPal account I use to accept payments on Etsy to pay my bill via PayPal or can I use another PayPal account?
You can pay your Etsy bill with any PayPal account you like.

Can I sign up as a seller on Etsy with a PayPal account, and use that to pay my fees?
No. Etsy accepts PayPal as a way to pay your bill but we still require a valid credit card to become an Etsy seller.

Etsy says my payment is "Pending." Why? How long will it remain pending?
A “Pending” status results when a payment is made with PayPal eCheck. eCheck payments are usually made when your PayPal account does not have a balance, and does not have a secondary backup funding source associated with it. eCheck payments made from a PayPal account associated with a U.S. bank account will be held as pending for 3-4 business days. eCheck payments made from a PayPal account associated with a bank account outside the U.S. will usually be held as pending for 7-8 business days. When the electronic funds transfer clears your bank, the payment will be completed, and your Etsy bill balance will be updated accordingly.

We hope you find this feature convenient. Let us know what you think in this dedicated discussion thread in our Forums. We will be sending an email out to all Etsy sellers regarding these changes before the next billing cycle.

ps
If you want to get the breaking, vital Etsy news as it happens — delivered straight to your email inbox, then sign up for Etsy News Alerts emails. Read more about it here. Expect this as an Etsy Alert email in your inbox if you already subscribe to the list.

You can also get an RSS feed of all TechUpdates here.

Tech Updates: Beta Release of Etsy Bill Payment with PayPal

2009-03-03T18:37:00-05:00

UPDATE: This feature is now live! Read about it here.

Sellers,

Today, Etsy is kicking off a beta test of functionality that allows sellers to pay their Etsy bills via PayPal. Many of you have asked to be able to pay your Etsy bills with PayPal. International sellers in particular overwhelmingly prefer PayPal as a method of payment, and sellers have told us it would be convenient to pay their Etsy bill with the same PayPal account they use to collect payments from sales on Etsy.

A small group of Etsy sellers will begin testing this functionality today. Once we have their feedback, we will communicate more details about the timing of a full launch. Details will be announced here on the Etsy Blog, in the Etsy Forums and to the Etsy News email list.

We have also updated the Etsy-to-PayPal experience: Etsy branding has been incorporated into the PayPal checkout pages linked from Etsy. This is designed to reduce buyer confusion during checkout. Now, when a buyer is sent to PayPal from Etsy during the Etsy checkout process, the Etsy logo will be visible at the top of the pages where the payment is made. We think this will help lessen the confusion experienced by some new buyers on Etsy, as we've seen in user testing, research, survey results and feedback from the community.

See how-tos about using PayPal.

More enhancements to the Etsy checkout process are in the works, and we will communicate further details about them as they near completion.

P.S. If you want to get the breaking, vital Etsy news as it happens — delivered straight to your email inbox, then sign up for Etsy News Alerts emails. Read more about it here. Expect this as an Etsy Alert email in your inbox if you already subscribe to the list.

You can also get an RSS feed of all TechUpdates here.

Tech Updates: Etsy Shopper Survey Results & Payment Enhancements

2008-12-18T17:45:00-05:00

A big thank-you to everyone who took our brief Shopper Survey! We've been working on a number of important payments-related enhancements and your feedback is critical. These surveys are a fast and efficient way to get structured feedback from many of you; they complement our usability testing, traffic analyses and financial metrics.

We wanted to share some of the results of this survey with you:

In the five days that the survey was offered, we received close to 3,000 responses from shoppers throughout the United States and in the United Kingdom, Australia, Argentina, Aruba, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Guatemala, Hong Kong, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines, Portugal, Puerto Rico, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland and Thailand! Clearly, the Etsy community is global, and one of our follow-up surveys in the New Year will focus more on international buyers and sellers.

PayPal was the overwhelming current preferred method of payment, with 90% of respondents preferring to log in directly to PayPal to make purchases, rather than to not log in and use a credit card processed by PayPal (PayPal calls this 'Guest Checkout').

In response to our question about future methods of payment, PayPal was also the winner by a 40% margin over the other possibilities presented: credit cards processed by Etsy, credit cards processed by PayPal, Direct Debit, Google Checkout and Amazon Payments.

Etsy's site search was the number-one way respondents said they find items on Etsy. As noted recently by VP of Product Management Sara Hicks, we're working hard to make improvements so stay tuned. Browsing categories and Favorites were the next most popular ways to find items on Etsy.

Speaking of Favorites, 95% of respondents said they actively add items to their Favorites and 50% said they add items to their Favorites almost every time they visit Etsy. 75% of respondents said they regularly purchase items they've added to their Favorites. We knew Favorites were important and this was a welcome confirmation.

We also received many thoughtful responses to the open-ended survey questions about Etsy's current checkout process and overall shopping experience. The responses ran the gamut from "Everything is amazing!" to "It's terrible! Fix it!" Many respondents said they found the jump to PayPal during checkout confusing at first. We're going to be incorporating Etsy branding into the PayPal checkout pages linked from Etsy to lessen the confusion experienced by some new buyers.

And as noted last month by CEO Maria Thomas, we're going to be offering sellers the option to pay their Etsy bill using PayPal in the coming weeks. These enhancements are a small part of a comprehensive look at all payments processes on Etsy. Improving the checkout process and shopping experience on Etsy is one of our major focus projects for 2009.

Thanks again to everyone who participated in the survey. We're reading and listening and putting your constructive feedback to work.

ps
If you want to get the breaking, vital Etsy news as it happens — delivered straight to your email inbox, then sign up for Etsy News Alerts emails. Read more about it here. Expect this as an Etsy Alert email in your inbox if you already subscribe to the list.

You can also get an RSS feed of all TechUpdates here.

Seller How-to: PayPal Coming to Etsy Virtual Labs!

2008-11-13T11:00:00-05:00

blip.tv | Subscribe in iTunes

UPDATE: Please download the PDF file so you can follow along with this audio podcast of Deb Popek's Paypal Virtual Lab. It's a very thorough resource for sellers who use Paypal. Thanks for listening and thanks to Deb for doing this! Below, we've typed up some highlights from the talk as well as some other tips Deb shared with us while visiting the Etsy Labs.

Web Accept Express (WAX Payment): Paying with a credit card without a PayPal account
Sellers have the option to offer the WAX payment through their PayPal account settings. There are spending limitations for buyers who use WAX. The spending limit follows the specific credit card they selected to use for a period of four months. At the end of the four month period, the limit will be reset to the standard pre-verified (by PayPal) spending limit. The buyer may use a different card, which will have it's own four month period and spending criteria.

PayPal Mobile: Manage your business by phone
* Check balance
* Send and request money
* Buy things from mobile websites

PayPal Shipping Labels: A convenient service for Etsy-sized businesses
* Create postage-paid shipping labels in just minutes
* Pay for shipping and insurance with your PayPal account, with no monthly fees or surcharges
* Create and print a pre-filled packing slip, detailing what you are shipping to your buyer
* Ship internationally with PayPal-provided Customs forms
* Track and confirm the arrival of your shipments with delivery confirmation
* Void your shipping label and get a refund for misprinted labels canceled within 24 hours
* Print multiple U.S. Postal Service labels at once with MultiOrder Shipping

Benefits of using PayPal:
* Free for Buyers
* Fast
* Financial information is kept private
* Payments are deposited instantly
* Seller Protection Policy
* Transfer money from PayPal account to bank accounts
* Fraud prevention protection

Business or Premier Account?
Both accounts offer all of the following services with the Business account offering one additional feature: Multi-user access.

* Send money
* 24-hour fraud surveillance
* Customer Service availability
* eBay Tools
* Merchant Services
* Accept credit or debit cards
* PayPal Debit Card

Fight Phishing Emails:
PayPal is working with Iconix eMail ID, which can reduce phishing by confirming whether or not an email is really from Paypal. It's FREE, and it works with most major email services. More information: http://www.iconix.com/paypal/

PayPal Resources:

Merchant Support
1-888-221-1161

Merchant Tech Services
paypal.com/mts

PayPal Radio
paypal.com/paypalradio

Online Merchant Network
onlinemerchantnetwork.com

PayPal Blog
thepaypalblog.com

[the following was originally published on October 30th, 2008]

Dear Sellers,

We are very excited to announce that PayPal customer service representative Deb Popek will be hosting a live Virtual Lab on November 6, 2008 at 3PM EDT. She is here to answer your questions and walk us through some of the features and tools that PayPal offers.

A few of the topics she plans to cover include:

1. The benefits of using PayPal

2. Survey results

3. Premier/business accounts vs. personal accounts

4. Maximizing your global footprint/new world marketing

5. PayPal account settings and security

6. The many ways to send/receive payments

5. WAX (Web Accept Express) payments, i.e. using a credit card to pay without a PayPal account

6. A review of PayPal resources

This is also a unique opportunity to get your PayPal questions answered directly by an expert. Please bring your queries to the Virtual Labs, or better yet list, them in the comments below!

Customer Care Tip: Sending an Invoice from PayPal

2008-02-26T15:16:00-05:00

This article was originally published on February 26, 2008. We've updated the content to be current as of September 8, 2008 for the upcoming holiday selling season. Check out Holiday How-To: Offering Services for more great tips on providing those special extra touches for your holiday shoppers.

How to send a revised invoice is a question that comes up from time to time. There are a few situations in which a seller might need to send a customer an updated invoice before she pays. For example: to offer a discount or sale price without editing the listing, an Alchemy transaction or if the buyer mistakenly chose "other payment" intending to pay by credit card through PayPal.

To get started, here is the info you'll need to gather for the PayPal invoice. This is all conveniently included on the Etsy invoice page under Your Etsy > Sold (orders).

buyer's email address
quantity of item(s)
Etsy transaction ID number (for the "Item ID" field in PayPal)
item title or short description
price of the item
cost of shipping

Here's how to create an invoice in PayPal for your transaction:

Go to PayPal.com and login to your account.*
Click the "Request Money" tab.
Click "Create an Invoice" in the header.
Select "New Invoice" from the drop-down menu and press the "Continue" button.
On this page, you will enter in all the details of the transaction, as noted above. For "Invoice Type," select "Goods." Press "Continue" when you've got all the info entered. (see the screenshot below)
Review the Invoice. Make sure everything is accurate, then press "Send Invoice."
You can save a template of the invoice you just sent if you think it will be a common transaction.

Here is how Step 5 looks:

An email will be sent to your customer with all the details and a link back to PayPal to complete the payment. If you go back to Your Account, you will see an entry in your Account Activity section for the invoice you just sent. This will have a Pending status until the buyer pays you. (Remember, never send the item until you have confirmed payment has been made.)

HOT TIP: A buyer can pay using a credit card even if they're not a registered PayPal member.

*For international sellers who use a version of PayPal localized to their country (such as PayPal.co.uk for the United Kingdom), the steps may be slightly different in the non-USA versions of PayPal. Please consult PayPal's Help Center for more information.

Tech Update: Changes to the Final Checkout Page

2008-02-21T17:34:00-05:00

Based on the community's feedback and suggestions, we have been able to make several tweaks to the final checkout page (aka page 4) during the payment process!

The changes break down like this:

The biggest change you will notice is the big green button that says "Pay with PayPal" rather than the former text link.
We changed the text from "total for this order" to "total for this seller."
We changed the text from "Please send all payments now. Remember you have to pay each seller individually" to "Pay each seller individually. Each order is not complete until you pay."
We changed the credit-card-through-PayPal help button to say: "Use PayPal for credit cards. Need PayPal help?"
Changed the text from "view full receipt" to "view full invoice;" this lets the buyer know that they aren't finished yet!
Changed the text and wording of the help guide for payments on the right hand column of the screen.

Here's what it looked like before, in case you forgot:

Thanks again for all of your feedback and suggestions; this is something that we have been working on to create less confusion during the checkout process and less work for our sellers! This would be the perfect time to go buy your most favorite item in your favorites list to see exactly how it works!

xoxo,

Etsy

How to Deposit Your PayPal Funds into Your Bank Account (To Pay Your Etsy Bill!)

2007-12-21T18:00:00-05:00

UPDATE: As of March 10, 2009, Etsy now offers the option for sellers to pay their Etsy Bills with PayPal. Read about it here.

[original post below]

Ever wondered if you could pay your Etsy Bill with PayPal?

If you have funds in your PayPal account that you would like to use to pay your Etsy bill, here's how!

You will need a bank card with a credit card logo on it, some funds in your PayPal account, and 15 minutes. PayPal says it can take 3-4 business days for the funds to appear in your bank account, so make sure to do this ASAP to give you time to pay your Etsy bill. Ready? Ok!

1. Set up your Etsy account to pay your bill with your bank card (with credit card logo).

a. Go to Your Etsy.

b. Click Account Info (on the left side).

c. Go to the bottom of the screen, and choose click here to change your billing info.

d. Enter the information for your bank card. The CCV # is the 3 digit number on the back of your card in the signature box.

e. Click Validate Card.

2. Withdraw funds from your PayPal account, and put them in your bank account.

a. Go to PayPal.

b. Log in to your PayPal account.

c. Click Withdraw.

d. Click Withdraw funds to your bank account.

e. If you have previously registered your bank account with PayPal, it will appear here. Make sure it is selected in the drop down menu.

If you have not registered your bank account with PayPal, do that. Here is PayPal's help article on how to add a bank account (don't worry, it's easy!). After you have added the bank account, you will be able to withdraw funds.

f. Enter the amount that you would like to transfer. Click submit.

3. Wait until the funds are in your bank account. This will take several days. Live life & craft while you wait!

4. Pay your Etsy bill.

a. Go to Your Etsy.

b. Click Your Etsy Bill (under Money on the left side).

c. Click Make a Payment Now.

d. Select an amount to pay.

e. Double check that your method of payment is the bank card that you set up in Step 1.

f. Click Submit Payment.

And you're done!

FAQ

How much does it cost to withdraw funds from PayPal to a bank account?

According to PayPal's fee page, it is free for U.S. bank accounts. There may be a fee for non-U.S. accounts. Please contact PayPal for questions regarding PayPal fees.

Is there a faster way to use my PayPal funds to pay my Etsy bill?

Some Etsy sellers use the PayPal debit card, which will deduct the money from your PayPal account without having to do a bank transfer. You can learn more about this at PayPal (click on the Products and Services link).

Forum Questions Answered: Loosewirestudio

2007-12-19T19:01:00-05:00

One can often find Loosewirestudio in the forums. Friday, December 14th marked her "10,000th Forum Thread Posted In."

This milestone has made her reflect on the Forums and Etsy in general. "Most of what I love about Etsy is its community. The people here have been kind and helpful. There are so many Etsians that are willing to answer questions. Sometimes it seems a contest to see who can answer first!"

So we asked her to share some tried and true knowledge for Etsy newbies here in a Storque article.

Three most prevalent Forum questions I like to answer:

1) Questions that I like to field are when someone is panicking about something. This will tend to be a newer Etsian. It's a pleasure putting someone at ease and letting them know it's OK. Usually it's something many of us have run into, such as:
— "Where has my listing gone? It's disappeared!"
Typically it's Inactive or Expired, but sometimes it's Sold. The Sold ones are the most fun. For example: http://www.etsy.com/forums_thread.php?thread_id=5357454
— "Why is Paypal charging different shipping costs than Etsy?"
There is a checkbox in Paypal that needs to be checked so that Paypal doesn't override Etsy. More here: http://www.etsy.com/forums_thread.php?thread_id=5369590
— And I like to assure people there is no stupid question — ever. Etsy at first seems very large, but it does get smaller and easier. Really. :)

Most answers can be found under the Help link in the Header of any page or in the Storque How-to section or News section, but I understand that, since this is our art and our business on the line, it can feel personal and we can easily worry. Sometimes searching the Forums can be successful, but when it's not, there are many Etsians ready to help out in the Forums. It's a great community!

2) I love questions about the Treasury, because I love the Treasury. It's a fun and popular feature. Etsy is lucky to have Jared, the developer.
— "How do I snag a Treasury?"
I have accumulated a list of "Tricks." See this forum post: http://www.etsy.com/forums_thread.php?thread_id=5364937 Some of these things are my own wisdom, much garnered from others. Good luck! [NOTE: Jared recently upped the total count of lists to 333]
— "How do I know if I'm in a Treasury?"
It's as easy as looking for a Gold or Silver (not gray) star! See this forum post for a link to a picture: http://www.etsy.com/forums_thread.php?thread_id=5358886
I enjoy the "ah ha!" nature of this topic.
— "Do Sold items remain in a Treasury?"
Well, they do in regular Treasuries, but if your Treasury makes it to the front page, then sold items move out and alternates or items from the previous Treasury slide in. More here:
http://www.etsy.com/forums_thread.php?thread_id=5364795

3) Gathering and charting statistics has been fascinating in the Forums. A more recent Poll has more than pleased me. Why? Because I've read a few newbies say it puts them at ease about their first sale or it is very encouraging.

The question? "What is the average number of days to your first sale?"

With the data gathered so far, it's 23 days. For me it was 12 days. It's fun waiting, but also nerve-wracking! Ah... but that "First Sale Happy Dance" — there's nothing quite like it! :)
Here's the Forums thread: http://www.etsy.com/forums_thread.php?thread_id=5347020
If you haven't yet entered your data, please do!
Here's the most recent chart, updated periodically: [from loosewirestudio's flickr]

Thanks to all participants!

How-to Etsy in Italiano

2007-12-07T08:37:00-05:00

Amica italiana in prestito qui negli States ed "Etsian superstar" FrucciDesign ha un mucchio di belle idee. Per esempio, ha fatto la traduzione di alcune guide/HELP in italiano.
Ecco, qua:

COME REGISTRARSI SU ETSY
(How to register for an account)

GUIDA ALL'ACQUISTO
(how to buy an item on Etsy):

COME PAGARE CON CON LA CARTA DI CREDITO
(how to pay with credit card and set up a PayPal account):

Mille grazie!

Tech Updates: Pay NOW with PayPal

2007-12-06T14:17:00-05:00

We have made some changes to the check out page. It now says "Next step" next to "Pay with PayPal," and has a link to the Storque article that tells you how to pay with a credit card at PayPal, and how to set up a PayPal account. Also, the text "Pay with PayPal," along with the PayPal AND credit card icons link to PayPal.

Previously:

Now:

Buy something now if you wanna see it!

How-to Pay with a Credit Card and Create a PayPal Account

2007-11-30T05:34:00-05:00

So, you've found the perfect item on Etsy, and now it's time to pay! Credit card payments on Etsy are handled at PayPal, a secure online financial service. You can pay with a credit card without signing up for a PayPal account. You can also sign up for a PayPal account while purchasing an item. Signing up for a PayPal account will make your future Etsy purchases super-easy (you will not need to re-enter your credit card information). This tutorial will show you how to pay with a credit card without a PayPal account, and how to sign up for an account.

If you have already checked out, and left that page, and now need to pay for your items, log in to your Etsy Account. Go to Your Etsy. Click "Purchases" (on the left side). Click "invoice" next to the item you want to pay for. Click "Pay with PayPal," and follow the steps in this guide.

If you need more help with the checkout process on Etsy, please see Buying an Item on Etsy from the Help Guide section.

Also, remember that you need to pay each seller individually by going to PayPal separately for each order. Alright, ready? Let's begin!

1. Click "Pay with PayPal" at the end of the checkout process. Even if you don't have a PayPal account, you can use their service to simply use your credit card.

2. Now you are at PayPal. Click "Continue" to pay with a credit card if you don't have a PayPal account.

Many people will not need this step. Skip to step 3 if you see a page asking you to enter your credit card info.

3. Enter your credit card and personal info. Click "Review Order and Continue."

4. Review your order. If everything is correct, Click "Pay (dollar amount) Now."

5. If you do not want to create a PayPal account, click "Return to your Etsy order" and go to step 9. If you would like to create a PayPal account, skip to step 6.

6. If you would like to create a PayPal account, create a password, then click "Create PayPal Account".

7. Click "Return to your Etsy order".

8. You are done paying this seller when you see the green checkmark under the order.

Please note that sometimes PayPal does not process information immediately- wait a few minutes, and refresh the page if so.

9. If you did not set up a PayPal account, repeat steps 1-5 for each seller you have purchased from.

If you set up a PayPal account, you will need to confirm it. Open a new browser window (go to File > New Window). Find the email from PayPal. If it is not there, check your junk email folder. Press "Click here to Activate Account", and follow the prompts.

Then, go back to the Etsy window. Click "Pay with PayPal" and follow the prompts for each seller you have purchased from. Remember to click "Return to your Etsy order" after each payment!

FAQ

How do I know if my payment is complete?
Go to Your Etsy. Click "Purchases" (on the left side). If you have paid this seller for the order, it will say "Payment Received" under status.

If you have not paid, it will say nothing under status. To pay, click "invoice." Click "Pay with PayPal," and follow steps 2-6 in this guide.

I didn't pay for my purchases immediately. How do I pay now?
What?!? Didn't pay immediately? Paying right away makes sellers happy and you're less likely to forget all together (which makes a royal mess of things). And technically, paying immediately is required by the Terms of Use. Besides, paying immediately gets your seller on board to ship out your item that much quicker!

Go to Your Etsy. Click "Purchases" (on the left side). Click "invoice" next to the item you want to pay for. Click "Pay with PayPal," and follow steps 2-6 in this guide.

How long to I have to make a payment?
Under Etsy's Terms of Use, we ask you to pay immediately if using your PayPal account or using PayPal's credit card function described above. A buyer must submit payment in full within three (3) days if paying by personal check, money order or "other." A buyer who pays by mail with a money order or personal check must send the seller an email or Convo to notify the seller that that the payment is in the mail, within three (3) days of the transaction. If this is not possible, please contact the seller ASAP via email or conversation to see if you can make other arrangements with them, or if you need to cancel the order.

Thank you for your purchase — we hope you will enjoy it! Please contact support@etsy.com if you need further help, and they will be happy to assist you. Have fun shopping on Etsy!

Customer Care Tip: Do You Know Where Your Payment Is?

2007-10-24T06:31:00-05:00

I hear the cries of a NEW seller off in the distance...

"I made my first sale, but where's my PayPal payment?!"

To which I pose this follow-up question, "Is it marked as 'received payment' when you go to the Sold (orders) section of Your Etsy page?"

When the response makes its way back, there is the occasional "YES!"

If your buyer swears they sent the fundage, but it's nowhere to be found, you should first venture over to the Your Etsy page and click on "Payment Methods" under Shop Setup. Find the check box for PayPal and you will see the email address you have listed to link your Etsy shop to your PayPal account. We commonly find that this email has a typo or you have changed your email at PayPal, so be sure to adjust it here!

You may have to contact PayPal to find the missing payment, but be sure to keep your buyers up to date on anything regarding their transaction. Send them a convo and keep in communication!

Customer Care How-to for Sellers: Shipping Costs and PayPal

2007-10-10T16:50:00-05:00

From time to time, sellers contact the Etsy Support Team and say the shipping cost on their PayPal invoice is not the same as what it was in the listing on Etsy. Unfortunately, contacting PayPal's Customer Support doesn't always produce the best answers (they try to blame us!). To save you some trouble, we've figured out how to enable transaction-based overrides for shipping. This way you can be sure that the shipping in the Etsy listing will transfer correctly to the PayPal invoice:

To enable transaction-based override:

1. Log in to your account at http://www.paypal.com.
2. Go to My Account > Profile > Shipping calculations (in the Selling Preferences column)
3. Select the Shipping Method and click Edit
4. Select Yes for "Use the shipping fee in the transaction instead of my calculator's settings" and press
Save Changes.

Note that if you have not set up any Shipping Calculations in PayPal, the default is to override shipping methods per transaction (you should not need to change anything).

Also, these instructions are for US PayPal; other country-specific versions of PayPal may differ slightly.

For more seller how-tos on shipping, click here.

A Seller How-to: Scanning & Shipping Made Easy with USPS SCAN Form's Proof of Shipping

2007-09-19T08:13:00-05:00

"Did you send my package?"

The convo title strikes terror into your heart, dear sellers. You check…Yep, you did send it, and two weeks ago. You even click the little “Check Shipment” button in PayPal. To your horror, it only reads “This item is scheduled to be shipped on XYZ." You are suddenly thrust into the reality that Delivery Confirmation does not equal Tracking. How can you prove you shipped your items without having to visit the post office and pay full retail for Delivery Confirmation? The answer? Print and use a SCAN form.

Shipment Confirmation Acceptance Notice, or SCAN, is available when you purchase shipping labels online from the USPS or PayPal. Some other postage companies, like Endicia, also offer it. The SCAN is a single piece of paper containing a bar code to be read by a hand-held scanner. The single code will activate, or accept, all of the packages included on the SCAN form. Voila! You can prove that you shipped packages, and your customers will have greater peace of mind. Having an acceptance scan is also vital if the package is completely lost and you must file for an insurance claim. Also, if your package does become lost, you should call the USPS 800 number, and they can help you track it down, especially if you did SCAN.

Once you have printed a SCAN form, you can either take it to the Post Office, or leave it with the packages for Carrier Pickup. They will scan the form with a hand-held, and then return it to you. You may have to help your postal worker the first time or two, as the feature was only launched in November 2006, and has not been widely used. The clerks often do not have the hand-helds at their station, so expect to wait a little bit. Carriers naturally have a hand-held, but they are not required to take your packages unless you requested Carrier Pickup (although many will if they have room in their bag). If the carrier does not take your packages, you will still need to get them to the Post Office the day the postage is printed for, or the SCAN form is void. Therefore, I highly suggest requesting Carrier Pickup when you wish to leave items for your carrier with a SCAN form.

How to obtain a SCAN form:

From USPS:
Prepare your Priority Mail shipping labels and line them all up in your shopping cart.

Click the box under each label to include it in your SCAN form. Check out and print your labels, then you will be prompted to print out your SCAN form.

In PayPal:
SCAN is only available if you use the Multi-Order Shipping tool. You can use the tool for a single package. This is also the only way you can use a SCAN form for First Class and Parcel Post packages.

Prepare your labels, and in the pop up Print Labels box, you can click the Print SCAN form button. BE SURE TO CLICK the SCAN button BEFORE you close the 'print postage' window, otherwise you will be unable to print SCAN forms for those items. The form will print after your labels print.

Other related information:

•   You may include up to 50 packages on one SCAN form in PayPal.
•   You can print more than one SCAN form a day, but only the first may be left for Carrier Pickup. Any others must be presented at the Post Office.
•   The postage & SCAN form need to be for the correct date (be sure to change the date when you prepare the labels if you are shipping them the next day) and all need to be shipped from the same ZIP code.
•   Unused labels included in a SCAN form are ineligible for a refund after the form is scanned.

Other helpful tips for smooth Online Postage:

•   Highlight around the DC box with green to encourage scanning. You can also purchase “Please Scan” stickers.
•   If your packages are First Class, be sure to write “First Class” on them in red. Sometimes they are mistaken for Parcel Post, and will take 7-14 days to arrive.
•   For Priority Mail, send in a Priority box, or put a Priority sticker on the box.

More information:

USPS Help on SCAN
PayPal Help on SCAN

Please see other shipping how-tos for sellers.