andreapratt

I must say that when I visited a shop I like where there was a bit of a negative-feedback war going on I was pleased as all get-out to see they'd smoothed it out. All it takes is a little give-and-take!

pookeh

most excellent news. :)

blossomnbird

Yes that is a great feature BUT it's a shame that negative feedback IS set in stone when a problem is registered with admin....
Example: New seller, new buyer; Buyer made an error in checkout; No payment recieved; seller did not converse through etsy with the buyer; the buyer had no idea there was a problem; a complaint was registered with admin; unchangeable feedback was left...Once the buyer became aware of the problem it was fixed straight away; seller tried to change feedback but could not!!
This happened to me and as a buyer i would have been totally turned off etsy except that i am running a store. Hoping there is a way we can rectify these, and similar situations : )

CynContemporary

Thank you so much, this is a big help for me this moment.

AnabellVintage

:] thank goodness!

Fedora

xoxoxoxoxoxoxoxoxoxoxoxxoxoxoxoxxoxo

leolucaescobar

This is a really cool and cute feature. Thanks Etsy :)

lorijaclynsjewels

AWESOME!!!!! Love it and love you guys too! *smooch*

MonasMane

Aww, how sweet. I really hope I don't get anything but positive though.

amiescardshoppe

i think that is so darn cute. love it!

bswampler

I am SO glad we can take back our mistakes or misunderstandings!

mariaburgos

Well, I did try to use this feauture, but so far no answer. I won't make a big deal, I did my best.

newsong64

I meant to give "fabricsupplies" a POSITIVE feedback on Alexander Cinzia in berry fabric instead of neutral.

tropicalcottage

I had a customer who purchased from but the payment wasn't showing up on my paypal. I fianaly realized she hadn't clicked on that last "pay with Paypal " so it wasn't finalized. I tried to tell her in my covo what she needed to do. A day went by with no response so I contacted Etsy . They wrote back that yes indeed that was the problem so I sent the link for that letter from Etsy to the customer and she went a head and finished the process and it was fine . I was so glad I had that back up from Etsy because I was so afraid the customer might think I was wrong or being dishonest. You guys have really thought of everything and I so appraciate it!
I came to Etsy because of problems with disreprutable
store owners I was dealing with out there .

signsofmylife

i really do not know if this is the "complaint department" however, i FEEL i go above and beyond customer service and i sometimes do not get "any" feedback from customers - even when i send an email/conversation to see if all is well...is there something else i should do?
i have also made purchases from other etsy sellers and feel they did not deliver as i had hoped - do i take it personal and leave neutral or negative feedback?
ie: one etsy seller could not do something SO simple as let the person i was purchasing a gift for include a SIMPLE note to let them know it was a gift from me when i asked them to...??? what to do?

grovelanestudio

This is a great feature and I'm glad to know about before the fact. When I was first a buyer I had an old computer that a couple of times shut down in the middle of my pay pal transactions. Fortunately emails with links were sent after the purchase and I was able to get back in and resume what I was doing, but was very afraid of that feedback thing. Good to know there is a remedy if needed.

marjig213

Please remove my negative feedback from portebello
as it was a huge misunderstanding. She worked with me to get things squared away.

Laster92

could you please remove my negative feedback from strawberryanarchy. thanks so much, i accidently gave her a negative, when i meant to give her a positive feedback, thanks so much :)