andreapratt

I must say that when I visited a shop I like where there was a bit of a negative-feedback war going on I was pleased as all get-out to see they'd smoothed it out. All it takes is a little give-and-take!

pookeh

most excellent news. :)

blossomnbird

Yes that is a great feature BUT it's a shame that negative feedback IS set in stone when a problem is registered with admin....
Example: New seller, new buyer; Buyer made an error in checkout; No payment recieved; seller did not converse through etsy with the buyer; the buyer had no idea there was a problem; a complaint was registered with admin; unchangeable feedback was left...Once the buyer became aware of the problem it was fixed straight away; seller tried to change feedback but could not!!
This happened to me and as a buyer i would have been totally turned off etsy except that i am running a store. Hoping there is a way we can rectify these, and similar situations : )

CynContemporary

Thank you so much, this is a big help for me this moment.

AnabellVintage

:] thank goodness!

Fedora

xoxoxoxoxoxoxoxoxoxoxoxxoxoxoxoxxoxo

leolucaescobar

This is a really cool and cute feature. Thanks Etsy :)

lorijaclynsjewels

AWESOME!!!!! Love it and love you guys too! *smooch*

MonasMane

Aww, how sweet. I really hope I don't get anything but positive though.

amiescardshoppe

i think that is so darn cute. love it!

bswampler

I am SO glad we can take back our mistakes or misunderstandings!

mariaburgos

Well, I did try to use this feauture, but so far no answer. I won't make a big deal, I did my best.

newsong64

I meant to give "fabricsupplies" a POSITIVE feedback on Alexander Cinzia in berry fabric instead of neutral.

tropicalcottage

I had a customer who purchased from but the payment wasn't showing up on my paypal. I fianaly realized she hadn't clicked on that last "pay with Paypal " so it wasn't finalized. I tried to tell her in my covo what she needed to do. A day went by with no response so I contacted Etsy . They wrote back that yes indeed that was the problem so I sent the link for that letter from Etsy to the customer and she went a head and finished the process and it was fine . I was so glad I had that back up from Etsy because I was so afraid the customer might think I was wrong or being dishonest. You guys have really thought of everything and I so appraciate it!
I came to Etsy because of problems with disreprutable
store owners I was dealing with out there .

signsofmylife

i really do not know if this is the "complaint department" however, i FEEL i go above and beyond customer service and i sometimes do not get "any" feedback from customers - even when i send an email/conversation to see if all is well...is there something else i should do?
i have also made purchases from other etsy sellers and feel they did not deliver as i had hoped - do i take it personal and leave neutral or negative feedback?
ie: one etsy seller could not do something SO simple as let the person i was purchasing a gift for include a SIMPLE note to let them know it was a gift from me when i asked them to...??? what to do?

grovelanestudio

This is a great feature and I'm glad to know about before the fact. When I was first a buyer I had an old computer that a couple of times shut down in the middle of my pay pal transactions. Fortunately emails with links were sent after the purchase and I was able to get back in and resume what I was doing, but was very afraid of that feedback thing. Good to know there is a remedy if needed.

marjig213

Please remove my negative feedback from portebello
as it was a huge misunderstanding. She worked with me to get things squared away.

Laster92

could you please remove my negative feedback from strawberryanarchy. thanks so much, i accidently gave her a negative, when i meant to give her a positive feedback, thanks so much :)

myriahj

I purchased a dress from Laura at Hierapparel at gave her a negative review because of a few frustrations I had with a dress I custom ordered. She immediately responded to my comments, suggesting several reasonable and professional solutions to my frustrations (which related to the fit of the dress which can be difficult to make perfect when customers take their own measurements). Laura was very concerned with the quality of her work, and my (customer) satisfaction. I appreciate that and honestly did not expect it. Please remove my negative feedback, I used the wrong medium through which to try to solve a problem. All is well!

RetroChalet

I have a huge rant here. A customer buys an item from me which my dog nibbles on, so I immediately email her via her paypal email and etsy offering her the item for free, and returning her money via refund as I feel horrible about it. NEVER HEAR A WORD. I have the sale cancelled then she blasts me with neutral feedback out of the blue over two months later. I try to kiss and make up but it says "YOU CANT KISS AND MAKE UP FOR A CANCELLED SALE" Not like she is even going to kiss and make up, because if she was any kind of understanding person at all she would have responded to my emails. HOWEVER when I contact Etsy's customer support they tell me there is no way they can remove the feedback - which I get - but I'm trying to tell them WHY IS THE KISS AND MAKE UP FEATURE BLOCKED? First I'm getting slammed by the customer and now by Etsy!